T-Mobile

Angelo and Taylor were so warm, and knowledgeable when I came in with my needs. They are true professionals and lovely people!

I went in this location today with my mom to get her phone switched to my plan after a failed attempt to do it over the phone yesterday. Amy was amazing. I explained what I wanted to do and she made no promises but assured me she would do her best to make it happen. She went above and beyond and got my moms phone switched over Steven cleaned my mom's phone for her and Devin (not sure if the name is correct) helped my mom to the car. The staff here is amazing they made what could have been a difficult situation a very pleasant experience I will be forever grateful

I stop by at this location to get a screen protector but after I was talking to Amy I decide to get a Apple Watch , and she is helping out to get a business account set up best thing I can say is that Amy is one of the best customer service I ever meet . She is sweet , patient, and she try so hard to help everyone and make everyone happy like me for example I’m very happy with my Apple Watch and my screen protector. I wish I should know this store from a while ago

I recently traded in a phone to take advantage of a promotion credit. When my next bill came, i noticed no credit had been applied. I called customer service 3 times and was assured each time the problem had been resolved. It had not. On the 4th call, I was told I need to go into a store as there was nothing customer service could do for me. Upon explaining the situation to the staff at the Mill Run store, my problem was resolved in less than a minute and all with smiling faces. Expectations Exceeded!

The customer service was phenomenal. I am not tech savvy and this is literally my third cell phone carrier this year. (I drop stuff and have a fear of commitment.) I didn't have a working cell phone so the email part was tricky to do in store. Taj got me all set up and explained how to do everything else when I got home. He was incredibly informed, a great listener and really knew my needs and what a good product for me would be. Honestly getting a new phone was a chore I avoided for years, and the group of people at this store made it absolutely painless. I am so satisfied that I switched to Sprint. Thank you so much Taj!

Helpful staff, very clean and organized, good location with plenty of parking. The whole family is pretty much using sprint now. We had difficulties in the past with coverage and billing, those problems seem to have been ironed out and we have had pretty smooth sailing. Some trips in the store do seem to take a while, our oldest spent around 3 hours getting an iPhone X and matching watch. My experience was fairly painless as well as the others. 5 or 10 years ago I might have steered people away from sprint, nowadays I might direct them there. Worth a look if you're in the market.

After an incredibly frustrating visit to one of the franchise stores, we came to this location to get our new phone handled correctly. Taidje (and the rest of the staff) were helpful, attentive, and exceptional to work with. This will definitely be the Sprint location we use going forward.

Beyond excellent customer service -- from Mike helping with online system issue to order a new phone on my ED 1500 plan to this spring on a complex billing issue caused by another region. All the staff members at this location have been helpful far beyond usual cellphone store. They always provide all technical details a knowledgeable person requires, which is not true of many other stores.

Just switched over from Verizon, my service has been every bit as good as it was with them and my bill is WAY cheaper with Sprint and they even paid off my Verizon contract. The rep I worked with was very knowledgable and helpful. Best customer service I've ever received at a store!

This is the BEST TMobile store I have been to. The employees are knowledgeable and friendly and sincerely concerned about solving issues and providing the best customer service possible. I have recommended this center many times to friends and family.

This is a very good store, I walked in and was immediately helped by 3 people almost simultaneously. So when I sat down at the desk hoping to upgrade my girlfriend's Galaxy J7 perx to Galaxy S9 and get outta there but the guy helping me check out mentioned to us we have a good standing account, he managed to get our account credit increased so we can buy her a case and screen protector and also myself one. He helped explain everything about almost all cases and we decided on a case. After that was said and done he also managed to get our monthly bill down on her new phone without hesitation. He also mentioned since we're upgrading to a new phone we can get an iPad 6th gen basically for free just taxes and what not. He helped transfer all her files, photos etc. Got the iPad activated on LTE and set all within an hour. Point of the story these people are very helpful and willing to assist with anything 100% recommend.

I had a great experience at this store. The associates were friendly and helpful without being uncomfortably pushy.

Taylor was the customer service rep I didn’t know I needed. Helped me SO quick, efficiently, so kind and answered all my questions. Probably the best customer service I’ve received in years. Thanks Taylor!!!

Fantastic store with fantastic service. Assistant Manager Jacob went above and beyond to help my wife and I upgrade our phones and correct billing issues. Highly recommend this store to everybody!

I wish I could remember the name of the man that helped me today. I went in just for a case and screen protector so it was a simple process but he was soo kind and easy to talk to. He wasn't pushy at all I was in and out in 10-15 minutes. Honestly the best sprint I've been to.

If you have a question, they have an answer. They are always trying to help the customers to the satisfaction of the customers, not themselves, which says a lot about the values of the company. As long as they have employees like this, Sprint will have always have my business!

I had to trade my Samsung Note 7 because of the battery issues. They made the process so easy & were very polite. I've found my new Sprint store. ☺

The employees are always very helpful. The store manager Amy always goes above and beyond to get you what you need :0)

We have had the best experience with Grant at this location! He is very customer focused and definitely goes the extra mile. Grant is a great ambassador for Sprint.

This is my go to Sprint store, they have great customer service and are very helpful whether you have questions over the phone or go into the store for help. They are very friendly and take good care of you