Publix Super Market at Shops at Southline

There are a few spots in Charlotte that are severely missing on supermarkets and this part of South End was one of them. Or at least it became one after the nearby Healthy Home Market shut down.

Two underground parking levels that are well lit with no places for bad people to hide. I know, because I was here at 10:30 PM and was the only car in the upper garage. Nothing about. Four (five?) large elevators to get to the store level, which has street entrances too.

Inside the store, it's the same high quality that we Charlotteans have come to expect from this supermarket chain. Wide aisles, bright lights, well stocked shelves, and shopping carts that work. Oh, and don't forget their fab produce, bakery and meat departments.

Yep, Publix rocks. And it's giving Harris Teeter a good run for it.

Great staff. I just want to say the from the start, the staff there is great. I have gotten items from the fish counter in particular a few times and they shine despite retail jobs of any kind being always a tough thing, but smile on their face, always helpful, get the order done quickly, you name it, I hope they are treating them well as they do a lot for their customers.

The bakery also has great items, I have tried a number of things from it and haven't bought something from it that was bad. Even the sandwiches they make are good and worth buying over many other places. The deli meats can get expensive but that is too be expected with higher quality as well. Keep doing what you are doing in that area and maybe bump up the staff and working area by 1 more for lunch rush.

Really the place is nice overall, except in 2 areas (well 3 but publix and price is something that should be expected to be slightly more expensive).

Firstly, the fruit seems to be hit or miss in some things, I have seen fruit that is clearly should be pulled or has some serious blemishes that is surprising to see. This isn't a one off either as I have been multiple times. Again some items look great, apples, grapes, strawberry's, other items though just don't sell them if you can't sell good quality like the cantaloupe.

Secondly, the freezer section, I am not sure if the sensor is bad or what but I have noticed that one of the freezer sections doesn't light up. I have noticed this for some time and not sure what is happening, but when you have 1 part that is dark and the rest bright it honestly makes the place look bad. I think it was the "frozen bread" is what the sign above it said but try walking it starting from the back of the story forward and you will notice that on area doesn't light up, and its been like that for a month now.

I had a medical emergency in this store the other day and I was with my small daughter. I had to be taken away via ambulance and had to leave my child at the store, which was very hard for me. I must say the management and the pharmacist on duty on 12/27/2023 around 9pm were phenomenal. They assisted me until medics arrived, the Publix staff took extremely great care of my child and I just want to come on here and tell them thank you. I may see them again and not remember their faces because of my medical condition at the time but they were wonderful and I'm forever extremely grateful to them. They saved my life and they didn't know this. So hopefully this gets back to them cause I'm so thankful and if there's anything I can do for them to show them my gratitude I will most definitely do it. Until I'm able to bless them back I pray God gives them their heart's desires and they get blessed beyond measure. Thank you again. Be blessed.

The convenience of this store is great! I can always find a parking space and I can usually walk in and get something from the deli. And it's big enough that you can find what you want and not big enough that you have to search a whole 4 blocks of store. Lol

CLEAN, TIDY, I LOVE IT‼ I will ALWAYS LOVE PUBLIX SUBS‼ The temptation is ALWAYS there, and their fried chicken wings 🤤...:: wiping drool :: anyway, I just got some kalamata olive hummus, and ran away from the luring essence of 🤞🏼cleaned🤞🏼 fried chicken (DISCLAIMER: I'm very particular about how I clean my chicken, however, the "🤞🏼" are stating: "I'm not 100% sure if it's cleaned to the extent of how I clean my chicken wings. Meanwhile, I'm also not stating that their chicken wings are not cleaned, because they are, EVERY PUBLIX I've visited, remained VERY consistent with their SCRUMPTIOUS AND VERY CRISPY AND DELICIOUS fried chicken wing ingredients.)
I say all that to say, I ran for the registers to prevent myself from the temptations of the Deli 🤭 I ran fairly early in the morning, so there wasn't a fight to park. Cashier was pleasant.

Friendly and helpful. My catering order was on time and beautiful. Delicious too!

Great grocery store with really friendly staff. Urban setting so you park in an underground parking garage and take a giant elevator up. Fantastic pharmacy staff. Recommended highly

GREAT PLC. THE BEST PART IS, YOU DON'T HAVE TO HAVE A STORE CARD TO GET THE DEALS OR SAVINGS. I COME HERE IF I DON'T GO TO HARRIS TETTER.

ABSOLUTELY NO GHETTO FOOLS HERE😃
THAT'S THE BEST THING I LIKE ABOUT PUBLIX !!

I was once a long time patron of Walgreens until the pandemic struck. It was then that long lines and poor customer service became the norm. Unfortunately they never rebounded but luckily for me Publix came to the rescue. My meds are always ready first thing in the morning and the pharmacist are the best. Even the technicians are professional. They answer my calls, and they are very friendly. I love my new Pharmacist! Go Publix. Can't forget that their prices are far cheaper too.

Always a pleasure coming to Publix. The entire staff reminds me of going to Chick-fil-A. Everyone is in tune to the mission of the company, and they are there to serve it's customers. I love it! Great job, y'all!

Isaiah, those pop tarts were so good mate, thanks to all the staff for having a good time with me! Cinnamon toast crunch pop tarts so good 👍

Im gonna be honest this deli can be slow sometimes but Casey is the man!! He makes a bomb sandwhich and a fire wrap. He puts his heart into it and you can tell. Thank you Casey!
- the girl working on her straw hat

I would like to leave this review because when I walked into Publix not my normal shopping day ,but to pick up my birthday cake l was having a very rough day to start… when l get to the bakery To pick up my cake I noticed that it was not the correct color that I initially wanted, I was really emotional state at this time, but as I spoke to the manager. Jonas apologize for the inconvenience and make sure that he made it right I was so much happier with how he handled the situation and also his staff was very very nice as well. They actually sang happy birthday to me and made me feel so much better !! Thank you Jonas!! and Publix team for making this right for me!! The way this was handled Jonas deserves Manager of the year!!
One Stop shop at Publix Southend

Easy in
Easy out
Had just what I was looking for with loads of variety.
Store was very clean, nice professional help
Stocked with everything , isles clean...

I love That Their Winery is Excluded from The rest of The Store (take the stairs or elevator). I was kind of salty they didn't have all the toppings or condiments at the sub section store but overall this is a clean convenient location.

I love Publix; it's my fav grocer❣ I have a girlfriend that exclaims, "You can't poot without Publix!"🤣 I have never encountered an unkempt Publix, and this store is no exception. Publix's face-to-face customer service is bar none! I don't care if you're just walking down the aisles perusing; if there is a Publix employee in those aisles they will greet you, ask if you are finding everything ok, they will even stop what they're doing to assist you! Their cashiers also ask you if you found everything you were looking for. Their deli and bakery is top notch! Publix is a little on the pricey side (they are no Whole Foods), but their BOGOs are the stuff of legends! If they don't have the item in stock, you can get a rain check (price good for 30 days)☔. No worries, they whip out their phones like pistols to check the Publix app for what's available in the store!🔫 Trust, they want you to leave there happy! 😊 They have even substituted similar items at the same price if they believe they will not be receiving the coveted item before the rain check expires. One more caveat, download the app, and they will load a sweet treat on it for your birthday!🎂 Well, I guess I can't gush enough about Publix. Indeed, shopping here is a pleasure!

Great Publix... Always stocked, staff is super friendly and plenty of parking!

Very clean store ! Staff was very helpful love it

Always a great shopping experience! They have wide aisles for easy navigation along with possibly anything you could ever want (food wise!). They have a deli, bakery and butcher shop in the store. They also have a great wine/beer selection, international foods, tremendous produce selection, kitchen gadgets, snack aisle, cleaning supplies, dairy and bread.
The atmosphere is pleasant with gentle music and friendly/helpful employees. Plus, I’ve never had to wait in a long line to checkout. They have traditional checkout and self-checkout.
This is a clean, very well run store! Cheers!

For all your seafood needs this store is for you. The meat, produce and bakery department rocks. I always find what I'm looking for here and the store is always clean clutter free aisles and associates don't mind stopping what they are doing and walk with you to find what your looking for