Rothy's Pasadena

I just wanted to send out a big THANK YOU to Laura at the Pasadena Rothy's store. Yesterday, I visited a Rothy's store for the first time. Laura was so helpful and expertly answered all of my questions and pointed out the benefits of the shoe I was interested in, the Point II. She even went out of her way to check on whether or not I could still use the $20 off I subscribed for on the Rothy's website towards my purchase. I really appreciated that because it had been more than a month since I subscribed. I was able to purchase the shoe I wanted with the discount. I really appreciated Laura's kind assistance. This was a great experience. I will definitely be back to the Pasadena store. This was a Five-star experience for me ⭐⭐⭐⭐⭐! Thanks Laura!

P.S. I noticed a One-star review posted by a visitor who took issue with no one offering assistance while they were browsing. Personally, I loved that my sister & I could actually take our time browsing around the store without interruption by a sales associate until we were ready. Sometimes people just want to browse w/o making a purchase. I often do this. Yes, there were sales associates present when we were there but they respected our space & assisted only when we were ready. Now that is what I call great customer service! It truly made our shopping experience exceptional! Thanks guys!

The store associates were really nice and helpful and made sure we were taken care of. Also- great shoes!

Geena was so helpful! My mom was looking for some new shoes so Geena helped her find what she wanted. She also gave us drinks and flowers 😍

Everyone is so helpful! Valery helped me today and she did some magic to find the last pair of shoes I wanted. Thank you :)

Super friendly and helpful staff. Good selection of shoes too.

There’s metered street parking or paid parking garages in the area.

I've never shop there just visit, but vary friendly people

Excellent service

The ladies in this store need a lesson in customer service. Walked in with my mom and sister on Dec 31. No one in the store but us! Two ladies working. Not a word was said to us after 10 min of looking. They just stood and stared. Finally, finally after I asked for a sneaker in my size they spoke. We were so put off we left and won’t be back.
You lost some sales bc there wasn’t one thing friendly about this store. Basic customer service, a hello and a smile can go a long way.