Walgreens

I just wanted to share that recently I was in town for one day to visit my elderly parents. They needed to get a couple vaccinations and were unable to figure out how to do so on their own. They don't drive or see well, needed help w/forms, etc. OLIVIA greeted us and although it was a Sunday afternoon, and they weren't offering that, she agreed to help my parents accomplish this task. This was the kind and thoughtful thing to do! She could have turned us away and told us no. They were very professional and helpful. My parents were so happy and relieved for the help. Thank you for this! You made our day.

A couple of weeks ago I ended up locking my keys in my new car with my baby in the car. I immediately ran inside Walgreens to ask for help. Without hesitation, the manager came out and spent at least 15-20mins trying to help me get in my car. We didn't have any luck, but I am so grateful for the great customer service, even though it was easy outside their job scope. Thank you Walgreens employees for showing care and compassion.

I know most of these reviews are for the pharmacy, but only come to this walgreens for the squishmallows lol. I have been looking for this little guy for a while, so happy they had him in stock! This is one of my favorite places to look for squishmallows.

I used the photo department, very helpful staff

I went to walgreens as I was running low on artifical tears which I buy every few weeks since having Lasix. However, this particular time I was having to pay in quarters due to still waiting on my debit card to come in the mail. I looked up pricing online but sadly found when I arrived I was short. A wonderful good Samaritan employee handed me $20 so I could buy my drops. I started balling in the store and could not stop. I was able to purchase my drops and give him his change. I sadly did not get his name as I was over come with emotion. I thank you sir and the many wonderful employees who work here. I will do my best to pay it forward.

Picked up my prescription without a hitch. The girl was prompt friendly and even offered my dog buddy a doggie treat. Service with a smile really helped make my day. I'm thoroughly impressed.

So helpful when I needed it! I forgot my medication when I was out of town. Maggie got me set up so that I didn't go without. I'm so thankful!

Julie is the best! I love going in and talking with her and she helps find me great deals!

Update Kelsey is wonderful she just called and explained that she figured out what happened and took care of everything.

If I could give negative stars I absolutely would. I needed to use their pharmacy because they were the only ones open at that time that particular day after a visit to urgent care for excruciating tooth pain I just needed the one prescription of oral lidocaine the one time in the nearly a decade since I quit using because of their apathy and incompetence. And for some reason they couldn’t find my insurance in the system literally the first and only time in all of my years on OHP so the told I was either going to have to go without that night and pick it up tomorrow or pay outta pocket and get reimbursed tomorrow. Considering that was my only hope of relief from the agony I paid out of pocket. And then I came back to get reimbursed and there was one excuse after the next after the next and they’d ask me to comeback the next day and then it was don’t comeback until the store manager calls you after he gets it all sorted out tomorrow and he doesn’t call the next day in fact he doesn’t call me back at all so I go back in to see what’s going on and I’m told it’s been more than a week it’s no longer our problem you’ll have to figure it out with your insurance. And that’s it I spent money I couldn’t afford to spend on something I desperately needed that was fully covered if only they could figure out how to bill my insurance. Then I wasted time and fuel coming back multiple times because they couldn’t figure out how to do their jobs until finally They just decided that it’s not their problem anymore. I guess preying on the vulnerable and desperate is one way for Walgreens to run a business.

Thank you for reminding me why I haven't shopped at Walgreens recently.
The selection was so slim for body wash and the Loreal night cream smells old. No kids bath fun stuff. The coupon was misleading and didn't save me any money, it just validated the coupon has rewards points towards my future purchases... whatever that means.
The customer service there was great though. For that, I give 4 stars.

they are Understaffed , and missed use by the public's they do the best they can despite being face to face when had someone from Walgreens HQ,their a overheard , the staff Ask for more help the Walgreens Person said No their are going to have cut back , do to estimated $112.1 billion last year from theft and lost inventory, according to the Walgreen Person , and sum store will be closing down , I'm shocked, the local person asked if he store is at risk and if he should be looking for a new job , the Walgreens Person Laughed but the Local person who works their wasn't Laughing he explained I like to know I have a family were already are struggling And we don't receive any help it's just him and his partner . I'm not disclosing this local person but trying to bring Awareness' 10/10 the Walgreen upper management is fine but the local workers and management are not .

I like Walgreens and like to shop there but after this last visit I will not be doing so. The outside of the front of the store was filthy. I say that as the build up of leaves, cigaret butts, masks and other garbage was not recent but old and had been there for a long bit of time. Expecting customers to walk thru this is beyond me and if you expect us to return a little elbow grease would help. Your Corporation needs to take some of their profits and invest in a clean up once in a while. Blowing it around the parking lot with a blower does not count.

I’ve had a good experience with Walgreens. It’s all the texts and phone calls about time to renew I’ve been trying to stop! You can’t just text “Stop” like every other company. And the website doesn’t let me in.

Please make a rule that people can't like file their taxes or whatever is taking so long in the drive thru

Pharmacist and techs were nice. However, ⅔ of the cashier's we're not wearing their masks nor shields correctly (or at all). As a business providing medical & covid resources this is overly irresponsible.

This store is overwhelmed with pharmacy customers.

3 days in a row,, i have made an appointment for the flu and COVID-19 vaccines. 3 days in a row I have taken off work, and arrived, only be told they don't have enough staff to give shots. 3 days in a row I have wasted time, money and risked getting a virus because Walgreens can't or won't pay to have an adequate number of staff working in pharmacy. In addition, you continue to make appointments available on line, then don't have the decency to call, text or email that the appointment is canceled.
It is hard to believe that this poorly managed business continues to take up space in Albany Oregon.

Would give less stars if possible. Got a call explaining that they couldn't accommodate our vaccination appointment for our family due to their staffing issues and that we could walk in on another night. Unfortunately, we planned around this and our busy schedules, which I explained to the staff member. He placed me on hold to speak with the manager. Well, about 40 seconds later, I got hung up on. After not receiving a call back, I decided to call them back. I, then, spent the next hour on hold to get someone to answer my call. Eventually, after being the next caller, their wait system went silent without anyone ever answering the call.

I won't be shopping at this Walgreens anymore. Six customers waiting in line to make purchases and no one to checkout. Waited far to long to be helped.
They finally opened the photo check out and wanted us all to move over there.
I dropped my stuff on the nearest shelf and walked out. Sat in my car and ordered it all from Amazon and had delivered on the same day. Plus it was cheaper.
Walgreens, you need to do better on customer service if you want to compete against Amazon.