7-Eleven

This is my favorite 7/11, I been living in McLean for over 3 years. And never had a problem. Food always hot and fresh. Coffee hot and fresh. And staff are wonderful and helpful. Half the time they know what I want once I walk in. Great Place.

Came once for cigarettes, keep coming back for Makunda - he's easily one of the best 7-11 employees I've ever encountered in 34 years. Seriously the friendliest most helpful guy you could possibly imagine

Power outage nearby where i live and they had power and gasoline! Yay! Very nice cashier greeted me and every customer when we came into store.

Best 7-11 in town, always clean, never run out of things.

Super friendly and they have the best prices

Very good

Wonderful staff. Charming and friendly. Clean store. 4 because nobody is perfection but they are close!

On May 19, 2023, I visited this 7-Eleven located 1436 Chainbridge Rd. McLean Virginia. I ordered special which advertised outside, slice of cheese pizza with a drink. The cashier told me we don’t have cheese pizza cooked. We only have pepperoni pizza. He tried to push for pepperoni pizza and I don’t eat pepperoni. I said, please make me a cheese pizza. He then asked another cashier working with him. Should I make it and finally he started to make a cheese pizza for me. What surprise me was 7-Eleven is in business to sell product and make money. But this guy was not interested in doing that. When all done, I paid for the food and noticed that he gave me two slices of cheese pizza and overcharge me by more than double and I asked him why I am not getting a promotional price. He said that’s the price, so I called customer service and complained. When I did not hear back from customer service, I ask for an update on my complaint. They told me the owner called and spoke with the customer and resolve the issue. I am the customer and I never heard back from 7Eleven and I did not speak with anyone so my complaint was escalated. And today is July 3 and I still have not heard from escalation department. I have called multiple time to inquire about my complaint. All I get from them is, your complaint is open they will call you back, but they never gave me a time or a point of contact. It appears that 7-Eleven is losing its touch with customer service.

Watch your receipts, I've caught countless employees try and charge me for extra items that I did not have in cart. They play stupid but there trying to rip people off and it's unacceptable. Please find new staff before you guys get yourselves in trouble

Trash. I went there to clean my car with THEIR vacuum and I got change to put into the machine and the machine wouldn't work and they didn't give me my $1.50 back.