Journeys

This one is for Kevin! He was professional, great sense of humor, patient and helped select merchandise. There was a decent selection but shoe sizes in stock seem to go quick. Doesn’t surprise me because there decent pricing! Kevin earned this review for this store he made a fantastic impression and representation of the store. Even seemed busy tending to customers. All forms of payment accepted and make sure you have a Journeys account set up too! See that when we see that again Kevin!! Thanks kid!

The employee working on Chirstmas Eve was very nice to us. My fiancée was looking for Ugg slippers and it was hard to find in her size. The employee checked on her computer to see if they had any at the store or nearby store. They didn't have any so my fiancée just tried different sizes to see which one was the closest and comfortable for her. The store is not that big so they might not have a lot of selections for you. We came right when the mall open so we were the only one there and we wore our mask.

Great service alot of shoes too 5 stars for the workers customer service top notch

Get my Toms here and the employees are always very polite and helpful!

Great service nice staff!!!! Will be coming back😁

Excellent

My most recent experience with this store has not been good, as the staff has been displaying rude behavior towards the customers. Today, two of the staff workers blatantly mocked and laughed at me for the sound of my voice with no shame in front of other customers. I may have a robotic voice due to having ASD, but no one should have to tolerate such immature behavior.

Nice looking store, customer service stinks!!!! I was in the store on June 26, 2022, the only other people in the store were a male and a female, I'm assuming employees, standing behind the cash register, deep in conversation. I new what I wanted, stood by the shelves of shoes, holding a shoe in hand, waiting to get their attention. Finally, yay, made eye contact with them. I thought this is where one of them would say, "Can I help you?", NOPE, they continued on with their conversation. They lack basic sales skills...Hello, Welcome, Can I help you? Luckily, the Adidas that I wanted are available in other stores, so that's where I went...to another store.

Horrible customer service and really bad experience!! I was sold two left feet only to return to Canada where I live when I realized it. Then called the store and they directed me to corporate, bc they no longer had the shoes. Which I found weird because what happened to the right foot? I sent the shoes back immediately to a Distribution center in Canada, and had to wait two months to get my refund. This happened in March and the check is just now finally on the way to me. The associates at this store should be more careful when ringing people up by making sure that the shoes are the correct size and right/left. Try again Journey’s you are SLACKING!!!