Walgreens

The pharmacy department at this Walgreens has made massive strides in quality of care and customer service and it shows. The pharmacists, technicians, and staff go above and beyond to make sure you’re getting what you need, when you need it, and take the time to help customers navigate the massive red tape of insurance demands, approvals, denials, etc. The staff is friendly, helpful, thorough, and knowledgeable. Yes, you may have to wait - but it’s a location that’s dealing with explosive population growth - and they are clearly doing the best they can. Love this pharmacy 🙂

ALSO. Regional Manager - truly hope you are rewarding these employees with the compensation and benefits they deserve. They work their tail ends off!

i called my insurance company to try to get my stuff figured out before i went their and they told me i would need a pa and after that the medication would be $700 a month but when i went to pick it up the pharmacist kyle and technician robbie got it to go through and they got the insurance to pay for the full amount of the medication because the doctor didn’t send the stuff over right

lyssa here is AMAZING!! i can’t in needed a knee brace (at 7 am mind you) and she let me try a few on, helped me put them on and off and even got me a medicine to put on it. she was so compassionate and helpful ❤

Whoever the District Manager of this pharmacy is should hang their head in shame for allowing so few staff members to be abused and mistreated by their patients and lack of staffing.

The DM needs to allocate staff to this location or lose their job. The pharmacist is too busy playing catch up to breathe, the techs are cursed out by patients constantly, there *IS NO ONE* to answer the phone. Which seems to be one of the major complaints.

I'd bet money that corporate punishes the staff here as if all these complaints are their fault. It isn't. It's corporate's.

If you would pay better you'd have more applicants and more people to work the store.
You should have another local pharmacy hand out business cards and encourage transferring out temporarily until you have more staff at this location.

I'm half tempted to report this to the BBB. The amount of work you expect this few staff to accomplish is disgusting.

I've never used their pharmacy but my passport photo was quick and easy. Friendly staff when I went.

I buy my meds an my why here chocolate why is good I recommend it to all it has 80persent protein in it

Good place

Have been short staffed for a long long long time, more recently they have finally hired more people to help out and if they would just open the pharmacy back up on the weekend this store would actually be great now.
Sad thing is the bad reviews are mainly due to a lack of staff - which affects almost all operations, and appointment.

If they could open pharmacy back up on weekends & start stocking the fridges in the front and snacks/candy instead of letting the shelves be completely wiped clean for weeks - then I could give them 5* ! This store has made huge improvements, keep it upnb

Good location, helpful employees, has basics of what I buy.

Most disgusting and unprofessional pharmacy workers that lie. Made my experience of transferring prescriptions from state to state MISERABLE hard. Wasted many people’s time and energy.

Horrible customer service. I was driving through on a trip and I bought two items at another Walgreens. I tried to use the first item and it did not work so I threw it away and then attempted to return the unopened (still sealed) item with full receipt a few days later. The clerk had to get The manager because she was unable to return it and the manager with purple hair came to help and she told me that they don’t carry this item in their exact store so they would not return it for me.

The Walgreens receipt even says if we “are unhappy with our purchase.. return it to ANY nationwide store within 30 days” and I will be refunded for the original purchase price… I had the receipt… It was only a few days ago and it was completely unopened.

They refused to refund and return it or even give me store credit because “they don’t have a spot for this item on their shelf”. They said I had to drive two hours to the Walgreens I bought it at to refund or get a store credit even though I had my receipt.

Unbelievable.

Worst pharmacy I have ever used. Hope you don’t need any life saving medicine because they will not communicate with you and delay your prescription up to a week. Just for a prescription refill I have been calling 3 days just to be placed on hold for a hour at a time. The few times the phone is answered, the staff will literally place the phone somewhere so it will stop ringing

Terrible! If you need medication, DO NOT count on this location. Paid $8 for same-day delivery due to be being unable to drive, and the medication was never delivered. Trying to get in touch with anybody was fruitless. Calls either go unanswered, or are answered and then hung up. Even the online chat was no help, they just disconnected the chat after being told the problem. Do yourself a favor and find another pharmacy.

I have called 15 times trying to speak with someone.i got a text 2 days ago that they would hold my sons medicine for 5 more days, called today saying if I didn't pick it up it was going back on a shelf. and I am trying to talk to a pharmacist. No luck! This is the worst pharmacy ever They don't deserve even 1 star

I called to refill my prescriptions yesterday. When I arrived, there was a sign on the window saying the intercom was malfunctioning and prescriptions had to be dropped off and picked up inside. I knocked on the window trying to make them understand I didn't consider it safe to go inside, but the personnel just kept repeating the intercom was broken and I had to come inside.
The person I talked to on the phone didn't even bother to tell me that I'd have to come inside -- during a pandemic -- instead of using the drive-thru. So I drove 20 miles for nothing. This isn't the first time I've had communication issues with this store and made a trip for nothing as a result.
My prescriptions were already paid for by insurance. If the drawer was working, all that would have been necessary was for me to hold my ID up to the glass and for them to put the prescriptions in the drawer for me. Instead, I had to go all the way back to Winslow without my medicine.

I don’t understand why Walgreens even has a pharmacy. It is either closed or running 400 (not an embellished number- the counter worker informed me thusly) prescriptions behind schedule. Unprofessional and uncalled for- just be a slightly overstocked convenience store and let’s all move on with our lives.

Order meds via automated phone service, receive email next morning stating "Your RX is ready", drive 45 minutes from home to be told "we don't carry that med here, it has to come from central supply, will be here tomorrow."
This happened every refill! Only used Walgreens due to Cigna insurance discount.

I've had two bad experiences with this Walgreens. The first one was after my husband was in a major head on collision and his doctor had given him a prescription for pain medication. They told me they didn't have it, but I could give him Tylenol which was the same. No it wasn't! I told them to give me the original prescription and I would have it filled somewhere else. Lo & behold when I returned to pick up the prescription they miraculously were able to fill the original prescription of pain meds. The second bad experience was when I had an appt. for a covid booster shot. I got there and they told me they were out and that the website doesn't tell you when you are out. They told me to go to another Walgreen's in town & that they should honor my appt. I went to the one they suggested, but they said that they weren't allowed to do that & that they were all booked up so I couldn't make an appointment there. I drove over to UAMS and received my booster within 20 minutes. Don't use Walgreen's, especially the one on school. They are incompetent!