The UPS Store

So many helpful services are offered here. The people make it really great. Always going out of their way to help in whatever way possible. I’ve used many of these stores over the years in many locations - this one is by far the best.

You’re greeted by an older gentleman wearing an Irish hat and a smile. Best customer service ever! I came in nervous to ship my late grandparent’s photo albums and souvenirs to Florida. Both gentlemen working the counter were friendly, fast and efficient. He even figured out a way to condense the box so it was smaller so it would be cheaper for me to ship. I am so glad I came to the Andover UPS Store and am kicking myself for not coming years ago to do this. It was only $67 to ship 28 lbs worth and it will get to my mom’s house in 4 days. Best UPS Store and best employees ever. Come to this store people!

I have to say it is always a pleasure coming to this UPS store for all my shopping needs! Friendly service with a smile is what we all need! Attentive to your needs if you are looking to support a local business then Kevin & Uncle Tom are your people!

I absolutely recommend going to this UPS Store. The closest store to my town closed a few years ago, but even if they were still open, I would drive the extra 15 minutes for this level of service!

The Owner Kevin goes above and beyond to make my shipping needs as simplistic as possible. I am always greeted with a big smile, and I noticed that most of the other customers are also known on a first name basis.

They are quick, efficient, and I never worry about different companies having different shipping rules because this store has them down!

It is always such a nice experience when I am in Downtown Andover. I wish all companies operated like this store.

Keep up the great work, Kevin!

This store is always my number one choice when I need to ship something. The staff is always super friendly and helpful. They always try giving you the best pricing options as well. Highly recommend this store.

I usually am not a person who takes the time to write a review about a place that I have visited just once, but I was blown away by the level of customer service that I received at the UPS store in Andover today. because I am not from the area, I would usually go to a New Hampshire base location, but I was in the area and this store had a great vibe! The Owner Kevin could tell I was stressed because I did not know anything about the type of return I was doing, but he made sure to make the process as simplistic as possible. They also took the time to repack everything that I had tried to pack carefully just to ensure me that they did not want anything in my shipment to get broken. They are an extremely busy store with literally a line out the door, but the line moves fast, so of course I was shocked at how patient they were with me. It seems as though the customers are regulars and well-known. Kevin and his coworker spent extra time ensuring that my package was properly taken care of, so I can't thank them enough! When I am in the area, I will absolutely be using this store again! Keep up the great work guys!

Great store, great location. Even though these guys are flat out busy most of the time, they keep the line moving and are always willing to help. I've received exceptional customer service every time I pay a visit there. Thanks for the Great Service!

I had a huge stack of posters that needed to go to 15 different locations. The staff was patient and did a great job packing them all up and then making sure everything went to the right place. Highly recommend!

Best UPS Store ever! Great service and friendly conversation during the packing process.

Review:

I have been going to this store since the new owner took over at least over a decade ago. The customer service has always been exceptional. Kevin and Joe will personally come out to assist with lifting packages from my car into the store. They always advise me on the best choice and shipping method even if it is less money for them. They have a true interest in customer relationships.
I wish all UPS stores had such exemplary service. They have set the bar so high that if I go in another location, I can’t help but to be disappointed. This review is long overdue! However, I was appalled to see two negative reviews in the past week. I think people should only write honest reviews with integrity.

Keep up the great work guys! Always a great experience when in the area.

Attentive
Courteous
Non-judgmental
Friendly
Empathetic
So happy to continue using this store for all of my delivery needs!

I have been going to the Andover UPS store for many years. Kevin and all his employees are top notch!! They offer the best service and go above and beyond in so many ways. I appreciate how they print my return labels for me and help put my packages together. They completely take the stress out of shipping my packages. I look forward to my visits with Kevin and his employees. It is always a pleasant experience!!

Showed up on my bicycle with my 1yo in her child's seat and a prepaid box strapped to the back. "Uncle Tom" was outside and ran over to offer to bring my package inside so that I didn't have to unload and reload my kid. He came back a few seconds later with my receipt. Couldn't ask for better service and really appreciate their support of folks who arrive by means other than a car. Thanks!

The best UPS store around. All of the guys here are super nice and very helpful. I love that this store is also open every day of the week, which makes shipping items really easy especially for online sellers. This place is worth the extra drive instead of going to the North Andover location that has become miserable.

These guys are the best. I have been to many ups stores but this one has them all beat. No matter what the item is or the time of day they handle you and your shipment with a professional attitude. Please keep up the great job.

This store is a bedrock of the Andover community! They will help you save money on packages you send and make Amazon returns very convenient. Everyone is friendly and knowledgeable. They also have printing and PO boxes.

Often reviews are limited to negative comments. In an industry where these stores are a dime a dozen, I must say that I have never seen such friendly and knowledgeable service. The owners/operators/ employees of this truly give it their all and make the entire experience phenomenal!!!! Highly recommend going by if even for the warm smile!!!!!

This is one of my businesses to patronize. The owner and staff are incredibly polite and friendly. This is the perfect example of a shop that just operates as it is supposed to. I have been going here for 10 years and have never had anything but a pleasant experience. In addition to all my packaging and shipping needs, this is the best spot to go if you need anything notarized.

Hidden gem if you have never been.

This UPS store is the best! It is convenient, open on Sundays and with friendly service!

Excellent service, very friendly and fast. Highly recommended, I hired mailbox and they take care of the packages.