Hy-Vee Pharmacy

This pharmacy fills my prescriptions in a timely manner and I’ve never had any problems! They take time to go over your prescriptions with you, even if they’re busy!

Hy-vee is a good place to go for me. I live just across the street from them. Good location for me. The pharmacy people are polite and really fast for me.

I go here almost daily. The service is always quick, the store is kept clean, and there seems to be enough gas pumps for everybody.

They have convenient hours and care about their customers.

Great place, prices and staff. They all know me by name and they're all great!

AMAZING PRICES. Shop at Hyvee and save tons on gas.

Great store

We moved here 2 1/2 yrs ago and transferred our scripts from the xroads store in Waterloo. While there was some adjustment, we've been satisfied with the service. It's nearly impossible to get someone to answer the phone. You need more than one person responding to customer needs

My sister and and I went to pick up 3 prescriptions for her as it was her first time picking them since being in Cedar Falls. We walked up to the counter and “Lesley” her name tag stated, got the medicine, which only contained two. As we were checking out we asked about the other one, and she grumbled under her breath. After she finished checking and told us that a tech would need to help us she told us our total of $1.99. Although it wasn’t about the amount owned, we normally don’t have to pay because of our primary and secondary insurance. We asked about that. She said “Jesus it’s $1”, when a very nice tech women came to help finish our transaction. I recommend hyvee pharmacy but not Lesley.

Have been using them for about 7 months bc I have goodrx but am now looking to go somewhere else. It’s *impossible* to get them to do anything that requires more than 30 seconds of thought. They just will not listen and assume they know what you’re asking so tune you out. It’s really, really frustrating. I’ve worked in healthcare and had to call pharmacies for years— have never encountered one that so blatantly doesn’t want to help or understand you. I have to call repeatedly to get my controlled substance refilled each month even when I know my dr sent it in. I asked them if the med was coming as a different client or what but they were too busy to investigate so it just became a monthly pain in the a** for me.

This month they charged me for a prescription but didn’t give it to me. When I called to ask if it was still physically there like on the shelf they just told me I signed for it. Yeah, I was picking up 6 prescriptions. But god forbid anybody spend 15 seconds LOOKING for me.

Some of their employees are very nice when I come to the drive up window. If I was doing business in person, maybe it would be a better experience. But I’m tired of feeling like I’m bothering them and going somewhere else.

Rude and unorganized- consistently created unparalleled anxiety in my life to the point where I'll be switching pharmacies, to anywhere but the Hyvee Pharmacy on University avenue.

Very rude customer service and began charging me double for prescriptions for no apparent reason. Looks like I'm going to walmart!