AT&T Store

Rylan is very professional and knowledgeable about what he does. I was very happy with our services and he helped me to save money. I've been with at&t for over 15 years and I will never go anywhere else.

The service was great!!!!!!

But the store location and lighting are horrible!!!! I can't believe AT&T won't do anything to improve the site!!!!

Maybe if AT&T took the site more serious it might improve the sales!!!!

Be aware that when you order an ATT prepaid phone or SIM online and then something goes wrong with online activation there's no way to actually get a hold of a real person to fix your issue. It's all AI which is useless.

In order to fix your online activation issues you have to go to an ATT franchise store which receives NO MONEY from helping people fix the screwups that the corporate archaic prepaid system caused.

Ash at this store was great and took 20 minutes of her time to call ATT backend and get connected to a real person (in India) to get my prepaid service activated and number ported over. Again, they don't make any money off this.

Thank you Ash. I appreciate your help and really wish ATT would update their prepaid systems to be in modern times like every other wireless company.

Switched 4 phones from T-Horrible. Ash was hands down the best customer representative I've ever dealt with! Extremely knowledgeable and welcoming, just all around great person. Tim was fantastic too, I'm an absolutely 100% satisfied customer and highly recommend!

Tim hooked me up with a new Flip4. My old phone got ran over by a truck(my fault) Tim helped me decide on a new phone and explained all the warranties and insurances available for the phone. He even helped me setup the phone and get all my stuff off my old phone onto this one. Thank you Tim for helping me out in a hurry a day before I leave for vacation.

If you're shopping AT&T, this is the place to go!!!
We've been to several local stores and spent too many hours on the phone with corporate customer service/ technical support. THIS little store has the best, most helpful staff! They fixed the problem I was having in less than 5 minutes (I literally spent more than 3 hours on the phone with support yesterday) and they were kind and personable. Please do yourself a favor... if have a problem, are ready to upgrade your phone, or just need some accessories, give this store your business! The associates deserve it, and you won't be disappointed!

Ryan and his whole staff were quick courteous and knew exactly what I wanted and got it done quickly

I have never had a problem that I could not get fixed at this location. And I've also never had more than a 5 maybe 10 minute wait and that only happened once. Would definitely go back there.

All I have to say is thank God for this place! Walmart family mobile is horrible & gave us the most difficult time to transfer numbers. The staff here was patient and kind the whole two hours we had to struggle! Thanks again Sean & Ashley! Even kept my brothers busy while we waited!

Switched carriers. Had some challenges getting one device to switch over, but shout out to Nevan for being the best help ever! He was so patient and did everything he could to make sure we were taken care of. He was thorough and remembered all of my concerns without me having to remind him. Outstanding above and beyond customer service!! Thank you!!

Had the easiest and most helpful service at the AT&T store on Elm Rd in Warren. I didn’t feel intemidated by his knowledge of the most current technology. Spoke in terms I understood and answered all my questions. Would highly recommend this store for all your phone needs. Just ask for Ryan.

I had some questions about my bill and my phone. Walked in and was greeted by Nicole the store manager. She was very knowledgeable and helped me with getting a new phone. She also explained my bill, got me on a newer plan and actually saved me money. Simply a great experience!

Had an amazing experience at this store. The workers were very helping even when things were not working she stayed clam and fixed the problem. I would highly recommend anyone to this store

The staff was highly knowledgeable and helpful, and I was super tired and she was sweet, so it was a good experience!

Great experience. Sean the sales representative was top notch and made my transition from verizon to at&t very easy.

Absolutely wonderful customer service! Ryan went above and beyond to make sure we were pleased with our experience there. Very friendly, knowledgeable, informative without being pushy.

I can into the store because I had a problem with my phone. I dealt with Shane, he was so polite and helpful to me. I couldn't have asked for a better experience. He fixed my phone issue and signed me up for Directv, saving me almost $2000.00 over the next 2 years! Thanks Shane!

Mike the manager there helped me out so much! I was able to get my bill a lot cheaper and upgraded my phone. Flawless experience :)

This is such a great store! Chris, the manager, is really knowledgeable. He saved me a TON of money on my tv bill every month and took the time to make sure I was on the right cellphone plan and ending up getting me into a new phone for less than I was paying! The only store I’ll ever go to!

Great service, ash, and tim are absolutely amazing. Felt very welcomed there.