The UPS Store

The manager and staff at the store went above and beyond to help us with a same-day urgent printing for the wake of a dear friend of mine. We had tried to get it done with four other printing stores in Berkeley and North Oakland prior to going to the Berkeley gourmet ghetto UPS location, and none of them were able and/or willing to help. There were some technological challenges both getting the file to the store’s computers, and in terms of the specs for the printing, and the manager and staff took all the necessary time and found creative solutions to work them all out. It made a huge difference to my friend’s family to have the beautiful booklet to be able to treasure, and to pass out at the wake itself.

Let me start by saying that the environment of this store is very good. It’s so clean and the workers were so welcoming. I was helped by this lady. She made my experience great. I needed help with my amazon return and I had never done this before so I was very confused with the whole process but Channi was really warm and she guided me with every process and made my whole experience very smooth and easy. I would definitely be coming back to this exact location. Thank you for the best service keep up the good work!!!!

I have had nothing but a GREAT experience with the folks running this UPS Store. I instantly get notices when packages arrive. They signed for me when a consulate mailed back my passport with a visa in it. They provide notary service. AND they are all extremely friendly each and every time I go in and then handle my package pickup very quickly. I highly recommend their service. In my case I was staying in an Airbnb for a year and the mail box at the Airbnb was really not workable and also received many packages from mail order. Whatever your needs, I think the folks here will do their best to provide you with great service.

I usually never write reviews. This is probably my second review in my entire life. I just felt like writing one about my recent but not so recent experience at this UPS. I usually visit the UPS at San Pablo as it's closer to my place, but I guess it was around 2 weeks back that I was around Berkeley and had to do some returns, so I stepped into this location. As soon as I stepped up the stairs outside, I could really see a long line. I didn't have anything to do and therefore thought to wait in that line. We all know how the UPS services really are, especially the one where I go. They are not great, so I didn't have much expectation; I just wanted to return my stuff. There was only one girl with glasses working and running around. She was moving here and there. I guess seeing her working alone, people were patient with her. She greeted me with a huge smile as soon as it was my turn and even apologized for the waiting time. She was really sweet, and I felt bad for her. After that, I was having a hard time printing out my return label, but with her help, I was able to find it and print it. I never had this much kindness at UPS; she was really welcoming. Therefore,I just want to let the owner know she is doing a great job, but it would be great if you could have an extra person (another employee) to help her. It's too much for her and for us customers to wait forever to run small errands.

I have to review this UPS store because they are wonderful now! They have recently changed ownership and WOW what a difference. They now are well staffed and the Manager has been present every time I’ve gone in. They now have reliable notary services and I recommend them to everyone in need.

Ever since they changed owner about a week ago, the service of the team and the owner went from 2 to max stars, wish I could put more.

I recently had a shipment get sent back across the coast because of corporate shipping problems and I could not fly back to arrange a reshipment across the coast.

I explained my problems to the staff and owner. They were quick with their responses and followed up asap throughout the process. They dealt with corporate UPS on my behalf for reimbursement and repackaged my stuff for me to send off all through a few calls!

Once again, this was the best service and care I have received from not just a UPS store but pretty much all customer centric stores! Would definitely send my shipment from here again if I came back to Berkeley!

Vinay was the best!!! He kept the store open late, helped me find the cheapest option to ship something to Sweden and saved me $140! True customer service and I will go to his store whenever I need shipping!

Chandani at the UPS Store provided excellent service. She was professional, efficient, and friendly. Her knowledge and attention to detail made my transaction smooth and hassle-free. Chandani's customer service skills were outstanding, and she went above and beyond to ensure my satisfaction. I highly recommend her for any shipping or packaging needs.

Best ups store / shipping carrier store I’ve been to in a long time! Very efficient, professional, and friendly staff.

Kind and very helpful managers. Understood our needs and took the time to explain our mailing options.

This has been my drop-off and pick-up location for almost five years. Their services have always been fast and efficient and I barely have to stand in line anytime I come. I do not know what other people expect when they go to an UPS location, but I certainly don’t go there for tea, refreshments and chit-chat. It’s very simple: Greetings, drop off, pick up, I get things done in a timely manner, and go on with my day. I like them, and I’m happy to have them near me.

Manu, the woman who works here now, is friendly, efficient and helpful. The line at the UPS store now moves quickly (often there are two employees which helps it move) and mailing packages is a pleasant experience, thanks to Manu.

super friendly and helpful. great for dropping off amazon returns

Update: they still rock! Chandi totally helped me wrap a precious package. Super friendly (still) and made my chore a pleasure

Chandani was great and was able to help me pack and ship out my office chair and fan at a reasonable price.

Love coming to this store. Staff is always polite, always super efficient. Much more convenient than going all the way down to the store on Solano. So happy to have them here!

At the risk of driving even more traffic to my favorite UPS, the service here is incredible! Everyone is always so kind and helpful.

Great customer service! Much appreciated the lady who helped us today! Super friendly and very patient and also detailed oriented!

I'm very grateful for this place. Yes, sometimes there is a line. The staff are always efficient, patient, kind, and helpful. There's also a computer and printer, which is an added convenience.

Always fast, efficient, and friendly.

The staff at this store is so helpful! My experience is always wonderful, whether it is the young woman or young man running the store.