Pet Valu

My absolute fav Pet Store. Amazing products. The staff are so friendly and helpful.

they always give my precious puppy a treat when we go there and are super helpful even carrying out a heavy bag of the Arcana dog food!

Bought my puppy a bunch of gear from pet Valu and the quality of the items are super impressive! Alittle pricey but worth it. Staff is very helpful too.

Very nice pet store with a large selection. Large easily accessed parking, and no crowds when I shopped there. Staff was friendly and welcoming and helped me with selecting a harness for my dog. Would recommend this location.

(Edited to copy from the London Road location.) The owners of this store, Nipun and Shruti (the same ones who also own Lakeshore and the Corunna locations) are just...absolutely fantastic!! They are friendly, incredibly customer service oriented, they truly care about your pets and will go above and beyond in any way they are able. They are also well versed in pet care, I had previously gone to them before the veterinarian for a few issues. They were able to advise on certain products for only a tiny fraction of the cost and cleared up these problems by following the advice given.

I had written a lengthy review (which I tend to do only when I'm blown away and feel a business deserves the accolades) for Lakeshore a few years ago after such a great experience, which turned me into a regular; apparently however, after reaching out to Google, it was removed because it was believed to be "too good" and an in-house review. (I am not affiliated in any way just to be clear which I believe can be determined by my review history.) After being away for a good while as well as opting for online orders for some time, I went to London Road this morning and due to masks, we didn't immediately recognize one another. They knew they knew me, and even after a good amount of time having passed, literally remembered everything about me and my cat Skye (and our prior purchases), right down to incredibly specific and personal details I had shared...honestly I was quite impressed with the memory, yet somehow not surprised because this is just the level of service they offer to their customers, they really do care.

As for my experience today, there was a computer issue across all Pet Valu locations and their website, so a portion of my transaction could not be completed. Once it was sorted out (after I was home), Nipun actually called to offer to drop off my cat's food to me. Seriously, what business in today's World would even think of offering to do that for you?! I was also given a specialty bag of treats to see if my cat would like them (she did!) and the family ahead of me, all three children received huge Pet Valu balloons "just because" which I thought was such a nice and welcoming gesture to a new customer (I'm guessing since she wasn't aware of the bag rewards program yet).

Obviously I can not say enough in praise of these owners, you are not "just another customer" to them, as said at the beginning, they will go above and beyond for you. I can also say with much confidence since they have acquired the London Road location now as well, they are quite particular about their staff and work diligently on the right fit. So I have full faith in having only exceptional service whether they are present or not...now at all three of their location! 👌

Great experience. I called in my order and the associate was great answering my questions and getting what I needed. I believe her name was Sophie and she has excellent customer service.I put my order in and two minutes later drove up to pick it up.

Love bringing the dogs here to get groomed. Devon is a top-notch groomer which is the reason we always return. Been to other places in town but for the quality and price you get here, it's hard to go elsewhere.

5/5.

Amazing staff and owners. Greet us and our pets by name. Can call anytime to see if there is someone available to clip nails. No appointment necessary. Got my pet rabbit Willy there for $10 and he's a rescue! Kittens and cats from Humane society and Cats Chance. Love how they give animals a second chance.

Always amazing great dog beds too!

The owners of this location really show that they care about their customers - and their pets. It's always the friendliest greeting, they remember my pets name and have even carried out my bag of food once before so I could carry my puppy. Such a great place!!

Very helpful staff. I brought my dog a couple of times for various things and the staff worked hard to get the right products for her.

The staff is always so friendly and helpful. They carry so many great dog treats that I feel comfortable giving my pet

They were just lovely to my daughter and I when we went shopping for our new puppy! Prices were good and a big selection, we will be back for sure!

Best place to take care of your fur-babies

Best staff, very welcoming, helpful and always happy to carry out for me!

Friendly, knowledgable staff, lots of choices for all different pet supplies.

The staff are really friendly and helpful. I live going in to visit them and the kitties.

Really enjoy shopping here, very friendly and helpful associates!!

good experience

A pet store with lots of great products and super customer service.... 5. Star tells it all....👍👍