London's Automotive

Courteous and knowledgeable, they always get the work done in a timely fashion. If there's any possible issues that could arise, they will give you a heads up but not try to push for work to be done that really isn't necessary at the time. I always feel good after I leave because I know they've done the work properly so I can count on my car starting and running properly. One less thing to worry about. Great place!

Our neighbor recommended this place and we recently had some pretty substantial work done on our car. They were great in every way. Very clear communication, clear distinction of what work was essential, what recommended, and what could wait for later. Work done promptly (and earlier than promised). They made a follow up call too, to see if everything was in order.

One that might be good to keep in mind: they do have a credit card surcharge (which is clearly indicated in their estimate). If the work is relatively major, you might want to get some cash (check, debit card) ready to save on that.

I had an 01 v6 mustang that I got off of marketplace, needless to say it was used and abused. I sent it in to London's, they were speedy and accurate with their diagnosis. A week after the diagnosis and a lot of hard work I got it back in perfect mechanical order and is now my daily. Her hooves aren't achy anymore and she can finally trot the way she used to.

My Transit Connect had to be towed due to having an old battery and other maintanence that needed attention.
The Staff and Mechanic has done an awesome job in guiding me step by step as well as showing me pictures of what needs to be completed and the importance of having my van in good and safe working standards. I will be returning again as there are a few more items that need to be completed.
Once again Thank you so very much.

London's always does excellent service on my vehicle in a timely manner and for a more than fair price. They are incredibly transparent and there are never any surprises when the bill comes. Couldn't recommend this auto shop more!

My car was fixed in a very timely manner, there were no hidden costs or surprises, they took my financing into consideration upon recommendations and a plan for future services. At payment they explained everything clearly and the goal of a safe vehicle was achieved. I could not have been more pleased. Definitely felt heard and understood, I will be returning.

Absolutely excellent service and attention to detail, and courteous, outstandingly respectful throughout. We had over 3 months dealing with local service at a car dealer and they said the issue was “gremlins”, no joke , after three separate visits to them about car dying, basically in middle of the road (once on I-5), It was traumatic. At the final “death” I was towed to Londons. It was heavenly relative to the recent past dealer service experience. Our 2015 van had slightly less than 140K, and after three months since Londons service, it is going strong, accelerating a little too fast (for my tastes frankly ;). No issues since. If anything does come up? I now know the only place where I will take it….London’s for the rest of this van’s life.

Professional, prompt, great communication, knowledgeable! I appreciate the BEFORE/AFTER photos of parts worked on/replaced. Super conscientious, thorough, honest and reliable. PLUS the staff is good old fashioned friendly and helpful and kind. They go the extra mile with a genuine smile!

These guys are the best. Went overboard with service. Had a written and video of the work they did. Pretty amazing. I’m here to stay. No need of ever going anyplace else for service of my cars.

Very knowledgeable and professional shop. Estimate breakdowns and work performed was really well-detailed with pictures and explanations. Service was done in a timely manner. Will definitely be going back!
Thank you to the guys at London’s!

Honest mechanics who care about their customers what more can you ask for! They worked on my mustang and it came out perfect And quick nothing but clean speedy work well worth the money and drive

Thanks to London entire staff for being willing to service our old “Dog car.” Keeping it on the road is important to us, even if it is a little rough around the edges. The headlights now work great, ready for the upcoming dark foggy season. Maggie gives you a five Milk Bone rating and a hearty woof!

These guys have excellent service, their mechanics are friendly and helpful, they've been super transparent, quick, thorough, and worked with me to keep a tight budget. Can't recommend them enough!

London’s is the most professional, reliable, and friendly auto service I have ever used. I have brought multiple cars to them; old beaters with 250K miles and new ones for their first major service. They listen to me, they take detailed notes, they communicate every step of the way, they provide a comprehensive breakdown of what is needed and estimates. Their work is fast and high quality. And they have great coupons available! I absolutely recommend them above all other local shops. If you want it done right the first time and with a smile - go to London’s.

These guys are great at communicating & I really appreciate them for keeping track of basic services that are needed to keep me & my 11 yr old Kia on the road! I highly recommend this great local shop!!

Londons is a first rate shop. The mechanics always do superb work. Very thorough. Their prices are steep, but I figure that you get what you pay for. This time however I was charged a $100 diagnostic fee for something I had already diagnosed. All that had to be done was confirm it. I doubt that took 10 minutes. Hardly worth 100 bucks. I believe that should have been included in the repair. Will I continue to use Londons? Yes, definitely. But if I receive a $100 charge to tell me that my oil is dirty, I will complain.

Excellent Automotive Shop! Reasonable rates with crystal clear quotes outlining in detail any and all work needed. The front staff made me feel comfortable and answered all my questions. Even allowed me to pass notes to the mechanic about my specific situation. They offered a written diagnosis with each element outlined separately allowing for clear work to be selected to have performed or decline a repair based on what I wanted. The text/online feature helped me keep track of details and helped make the tepair process really fast. Pictures of my vehicle were provided during the inspection and allowed me to see not only what needed serviced but to which part they were referring. This auto shop has set the new standard for customer service and quality of work. I will definitely be taking any future repairs needs to London's Auto as my first option.

Everyone at London’s Automotive is kind and respectful. They set clear expectations for repairs and reasonable pricing. 👍🏼

Efficient process. I appreciated the transparency about what routine maintenance was recommended and felt like London’s was looking out for the best interest in my car’s long term health.

My husband and I have been taking our cars and trucks to London's Automotive, INC. since it started business. We have always received quality service in every way. The technicians take pride in their work and they have the latest equipment to do the job. You never have to worry about getting 'ripped off' for jobs or parts that were not needed. Honesty is their policy. Any problems found are clearly explained along with the cost and parts of fixing it.

Not only do they take personal care of your vehicle, they personally care about you. Here's a heart warming example. The morning of June,2022, my husband and I brought my 2016 Suburban in for a job. That night, I lost my wonderful husband of 56 & i/2 years. When my son took me in to pick up my Suburban, Bob Thayer, the owner, (who you will find out in the shop working right along with his men,) came out to hug me with great sympathy at our loss .I could feel and see the the pain and hurt he also felt. Bob refused to let me pay my bill which was quite large fixing the problem in my old rig.

Over the years Bob had given Gene sound advice on our vehicles and it was always right. No, you cannot go wrong by choosing London's, Automotive, INC.

They not only care about your vehicles, they care about you.

Donna Vaillancourt

donna Vaillancourt