AutoZone Auto Parts

We are so grateful for the wonderful service we were given from Jeremy F at this AutoZone location. He was kind, responsive, worked quickly, answered any questions we had, and got us out the door in the most efficient way possible. If you want great service without wasting any time, visit Jeremy!

Mike was so helpful today! He checked my battery and confirmed it was bad, so of course he replaced it with a friendly smile however that isn't the best part! I watched him lend an arm to help an elderly lady into her car! What a great young man he is.

What an amazing experience my wife and I had here with the staff, but especially the manager Kim and staff member Carrie. I was having a headache night when I couldn't pinpoint why my car wasn't starting. When we finally got it started, we went to another AutoZone first and had a guy who was less than stellar. He didn't really acknowledge us for one, and spent maybe 5 seconds top checking my battery and then acted annoyed when I asked him what the verdict was. He just pointed to a screen and said "battery no good. And well we don't have it in stock anyway. Maybe we can order it." I'm like ok thanks buddy, and we proceeded to the real AutoZone in town and this is where we meet Kim. We told her we were skeptical, and she was also. Red flags went off right away when she saw the papers and heard our story. She not only did a comprehensive test for us but was super detailed and diagnosed the problem after we brainstormed what I had done earlier in the day with the car. She went line by line and showed us that only was the battery fine, but other things were working smooth as well. Had we actually needed a battery, they were ready to install it for us and everything with a smile. I should also say the store looked very busy for the time of evening, and yet they made sure we got the help we were asking for and had tons of patience and respect for the customers. Not to mention all their knowledge which was impressive. Occasionally customer service blows me away, and this was one of those times.

Went in to get a bulb replacement for my low beam lights. When I couldnt figure out how to detach the fuse a store personnel came out to assist and put the fuse in for me. He was a big help. He isnt the first person in Auto Zone that was a wonderful assistant, one in Orlando did the same. Auto Zone employees rock!

I went to get some oil for my car, and the service was great. The workers were pleasant and helpful, and the store was clean.

Luis was great. Knows exactly what I wanted for to change my battery. Very knowledgeable and kind. On my way to Busch gardens. Thank you so much. 5 stars ⭐

Excellent customer service. Very helpful in-store employees.

I can't rave enough about the AutoZone in Haines City. I don't have to go often, but each time I receive exemplary service. Today was no different. I called to make sure the store was open (it was Labor Day) and Jeremy assured me that it was and checked for availability on the battery that I needed for my EcoSport, and confirmed that they had it in stock. I went into the store and Gabriel was able to ring me out and install my new battery (in 90 degree heat) within 20 minutes max. The price for the battery was reasonable. The service excellent. I highly recommend going to this store!!!

Hector the Manager was great. I purchased a new battery and the 1st employee Jeremy didn't know what he was doing to replace the battery 😑. My care killed on me again in the auto zone parking lot. I went in and asked Hector for a jump so I could go and get it installed. Hector came out there with the tool box like super auto zone man, to the rescue. Replaced my old battery with the new one and gave me a 22.00 rebate back for the old battery. Thanks Hector, you really came through man!! Everyone ask for Hector!! He is the best!!

Great staff very knowledgeable

Mike C. is fantastic and a credit to your company. He helped me find the correct replacement headlight bulb and installed it for me in no time with a wonderful attitude. Will definitely be back at this store when we need something for our cars. This made my day!

I received excellent service from Alexander. He went above and beyond to help and inform me of all the deals. I did not realize that I could take advantage of an offer that would allow me to buy an engine air filter for just a few more dollars. Thank you Alexander!

Awesome people I met Luis Quintero and from the get go he when out of his way to help . I had problems with my battery and it was closings time but he still helped me out
Luis God bless you for everything that you did
Again Thank you very
Much

I just needed freon this time but purchased a battery another time. They tested my old one first and it was bad. They took my old one which saved $22 for the core charge.

I went to Auto Zone yesterday and was assisted by Walt. I have never been to Auto Zone before nor do I know anything about cars. He was very helpful and assisted me with adding coolant to my car and gave me tips on what to look for in the future. Thank you for taking the time to explain things to me Walt. I greatly appreciated it.

I got an exceptional customer service from the manager Walt. He went above and beyond to help me with a situation that I had with a battery. He eventually had to direct me to another store but call the head and make sure everything was okay. I greatly appreciate the Fantastic customer service. Thank you so much

Knowledgeable and respectful staff at this location, but if you really need to know how something works, ask for Walt. Walt is the manager. His calm and cool demeanor and his mechanical expertise are what makes this location so special. We will always buy here and definitely will continue to recommend this location.

They diagnosed my vehicle check engine light. Their code said it was transmission solenoid module, I ended up having the vehicle towed to Dodge dealership and had to replace transmission. They don't rebuild transmission at dodge only replace. BEST MOVE EVER to just replace

Five stars for changing my car key battery for me!!! Thank you!!!

I walked in the door and a nice gentleman asked if he could help me find something. I asked for 2 different things and he took me to both then he carried them to the front and checked me out also. What a great experience. I will be going back to that store.