KFC

I came in on Monday night. Staff was all super polite. I had to wait 16 minutes for biscuits and they were so on point with how they said it. Asked if I wanted a drink while I had to wait.

The night staff was the best service I have ever gotten at a fast food chain.

I work in customer service so I know good service when I see it!

Great job guys!!

I was reluctant to give this place five stars but that was because of the the workers. The place is very very clean. I was impressed with the selection they had to offer. There was an older gentleman in there wanting a certain kind of chicken and the young kid workingI believe probably didn't want to make more chicken or what his deal was but he was trying to offer him something else and I stepped up and said why don't you make him the chicken he wants. Other than that I was there to pick up a GrubHub order I took a little bit because they were in the back playing.

Ice cream machine wasn't working they say, so no root beer floats....

Very clean restaurant and bathrooms. When I went it the vibe was very relaxing chill and one person was just there using the free wifi on their laptop no big deal. I'd consider this a chill environment to enjoy your KFC use that bathroom and have some wifi if you need :).

IMO, fast food places should be solely reviewed based upon service. The food you get is exactly what you expect. It's just OK. However, the service was great here, quick, and precise.

I had a great and speedy experience. Other reviews suggest this place is often short on supplies due to poor management. That could easily be, but the staff was fast and friendly and the food was hot and fresh, even near closing time. Thank you.

Outstanding food, value and great customer service.

The 12 hot wings are the best in the world. They never have any ready so they have to fry them fresh. It is worth the 10 minutes for perfect wings. If I was on death row this is what I would want for my last meal.

Only down side is grilled Chix is cooked to order, call ahead at least 1 hr. Was told if oven off then approx 30 min to warm and 25 min to cook. Rest of order was fine.

Clean restaurant. Clean bathrooms. Very friendly service. Food was fast and fresh and perfect to order.

Edward M is the most professional and friendly person! He treats you like he's actually glad you came. It's so refreshing to be able to place an order without dealing with nasty attitudes. He actually listens and doesn't make you repeat yourself.

I went in and got greeted by the best cashier and got my food so fast that I couldn't believe it everyone was beautiful and they all gave me the love I deserve. The apple pies that they gave me would put other pies to Shame. I love kfc more than ever. I wish I could have intercorse with the store

Customer service was excellent; the cashier put out order together and got it to us fast. The chicken hit the spot. It was hot and fresh.

We went to the one in Pasco and our chicken was soggy and we got no gravy on our mashed potatoes. When we came to this one in Richland it was great, our order was made properly and had great customer service!

Decent and fast service! Surprisingly, their rootbeer tasted delicious, so that was a definite perk. Depending on which window you sit by, you get a view of the city and horizon.

Actually the chicken was fresh, hot and tasty as was the potatoes, gravy and rolls.
Pleasantly surprised. Haven't been to a KFC in years

Speedy drive through service, friendly staff, and tasty food. I had to pull into the parking lot to complete the order but they brought it out right away.

I love this kfc staff and managers are super friendly! They take good care of you!

Haven't been for a while, but glad we decided to go. The one in Queensgate is a combo KFC and A&W. Don't forget A&W Tuesdays, bogo burger fries and a drink! Clean place with friendly employees.

A busy Valentine's Day and the crew always seemed to be working hard to take care of everyone.