Norco Medical, Yakima

We have been dealing with Norco for a while now. It has been seamless and they are very professional. Ali promptly came to our home with oxygen when my husband was sent home from the hospital after COVID and gave us great service. He is caring and kind and very knowledgeable. Many thanks Ali!
I just got a new Bi-pap and it was also seamless. Supplies are sent to my home without having to visit the storefront, but I am always helped with a question or problem when I need it. Equipment has been top notch. They call me when I am due for replacements - I don't have to try to remember to call them. I would highly recommend Norco to anyone.

The Norco office saved me when I thought my CPAP was broken. They very kindly found the problem and it was fixed immediately. The men who delivered my oxygen supplies were friendly and very informative. I know I can call anytime I have an issue and it will be taken care of by the very professional people at Norco.

The experience that I had with Francisco Benitez was very helpful. He was very professional. He helped me find the exact equipment for my CPAP. He was available for any questions that I have and he let me know that he was available in the future. He is very courteous and made me feel like a valued customer. He is very knowledgeable about all the product that I needed. We received an excellent customer service. - Jerry S.

I visited this business on 8-21-2020 feeling frustrated because I needed a mask for my CPAP since mine was broken. I only waited for approximately 5-7 minutes before Kenny was able to help me. I told him that I was in Wenatchee when my mask broke and that I was informed by the Norco there that I needed an order from my doctor and that I couldn't purchase a mask outright.
He took all my personal information down and I showed him the mask that I needed. He was very patient and said that he would try his best to help me. He was able to find me a mask very similar to mine. I also purchased filters for my machine. I felt grateful for his GREAT customer service skills. We talked for a bit and he was so kind. Kenny said that he had all my information now and to just call when I needed to order in the future.
With so many businesses going under I'm glad that this business was open to help me. I'm happy to due my part in frequenting local businesses. Thanks again Kenny for your EXCELLENT customer service skills👍👍👍

I can't even begin to tell you how happy I am with this company. At first, I had some issues getting in touch with them on the phone to get my oxygen tanks refilled but the personal in person service I receive from them is excellent.
I had a tech named Ali who cane to switch out my O2 tanks and he doesn’t just quicky switch them out and take off. He was so sweet. He asked how I was doing and if I was starting to feel better.... and we had a good conversation before he left.
It's people like Ali that make a good name for a company. These are the people we see and speak to, not the people behind the scenes.

We started talking about my neighbor who also got Covid and is on oxygen. My neighbor said a Norco person came up to him at Costco and gave him his card because he saw that he was a veteran. He explained what special things Norco could do for him if he switched to Norco. Come to find out it was Ali!!! :)
I asked him how long he's been with the company and he said 15 years.
That's awesome! I hope he is getting treated good and I hope Norco knows how dedicated he is and how his kindness spreads to make their company grow.

My husband recently recovered from Covid and needed oxygen for about 6 weeks. We were clueless about oxygen so we asked the hospital to just pick a company for us and they picked Norco. I can tell you that during a very difficult time, our delivery guy Ali was awesome. He answered our questions, gave us some insight about oxygen usage and seemed to genuinely care how my husband was doing. Deliveries were on time, and he was always extremely courteous, helpful and friendly. It was like saying goodbye to a friend when he picked up the equipment when it was no longer needed :) Having a friendly face to rely on when no one could visit or come to the house was refreshing. While thrilled to say goodbye to the whooshing oxygen machine and rolling tanks to go anywhere, we weren't as thrilled to say goodbye to Ali - he's a keeper as an employee! Thanks for everything - I'd completely recommend Norco Medical.

Because of Francisco Benitez I am very satisfied with the service I received today. He is kind, thoughtful and friendly. I appreciate the amount of knowledge he showed as he carefully explained everything. I left feeling well cared for and more confident about using a C-pap.

Super great service. Every person that has greeted and helped me has been super patient and kind. They go above and beyond making sure I know how to use my Machine properly. Great job Norco. We appreciate you.

Yakima store employees have always treated me with the utmost respect and friendliness. They go above and beyond to help in any way that I have needed. The transition from Freedom to Norco was a bit rough, but The employees have stayed true to the excellent customer service.
I recommend them highly

To everybody reading this I've always been treated good in the yakima wa office the staff is really good and Francisco is is really at his costumer service and helps his clients a good go to person

My wife and I have had years of experience with Yakima oxygen providers (Apria and Lincare). Although we had no complaints with their local providers, we were forced to look elsewhere when these providers no longer would service liquid oxygen customers. We were pretty much at the end of our rope when Norco was recommended. Norco, its manager Jarred, and his staff have been a lifeline. They are welcoming, friendly, and professional. We highly recommend.

Prior to doing business with Norco, I was receiving my supplies form Apria but had several issues with customer service and shipping.

I much prefer dealing with Norco since they have a local store here in Yakima. The staff are friendly, professional and very helpful. The have a variety of medical supplies, especially CPAP supplies.

I came into Norco in Yakima today having no idea what to expect when I arrived. I met Mr Benitez who managed to Understand my ramblings so well he walked over and got the equipment I needed. If I had at least known the name or the size of what I wanted I could understand such politeness but mr Benitez correctly interpreted my vague description and ever so helpfully had me leaving with a smile in less than 5 min. Thank you Norco for hiring such pleasant staff.

I cannot express the amount of uncertainty I was in about taking care of my grandpa while I'm COVID positive and while the hospital sent him home Covid positive; Ali from Norco came into my house in the most professional way knowing I was positive for COVID made me feel so comfortable meanwhile he is RISKING HIS LIFE AS WELL AS EXPOSING HIS FAMILY BY going into people's houses. Because of HIM I will refer ANYONE!

I literally got there at 5 pm when they closed. I broke my mask from putting headstrap on seal wrong. Francisco was literally locking the door and stayed later after closing to help me and got me a new mask setup. I really appreciate it. Excellent service.

I just want to say how much I appreciate Francisco and how he helped me with my c-pap supplies. It's just nice to see there are still people that just want to help where they can, and you have gained a customer for life,

Received excellent service from Francisco at Norco Medical In Yakima. He knows CPAP info really well, and was patient in helping me switch to a new mask. Thanks

I have called a few times asking questions. Jared and Francisco were a great pleasure to deal with. Also I went in and Autumn was amazing and very nice! I will be coming back for my future needs!

Francisco is the best! He has been so kind and helpful every time I come in and I am usually there twice a month. During these trying times it is a joy to be treated with such kindness!

I went in for my CPAP machine and was shown how to use it, explained the cleaning routine, and the part replacement schedule. She was very professional and I left with all my questions answered.