U.S. Bank Branch

Very nice service and people!!!

I like getting money(even if I already own it) so 5 stars

Professional

Was never down there

Terrible customer service

Awful experience here - 12years customer....Main checking, savings, personal loan, credit card, mortgage and heloc...
1) 1500$ incurred fraudulent charge 2 years ago...
Police report filed, 2 months on the phone and in branch visits... I was told "someone will be in contact with you" - that was it
Now, I'm at my last payment on my mortgage...
2) maintenance charges on checking with no warning - the overall mortgage balance dropped under the "platinum status"
3)HELOC terms changed I am now looking forward to annual fees - no more "platinum"
I walk in, to look for some guidance on how to pay off my mortgage(my current escrow balance is twice the payoff) and I'm basically getting walked out, since the mortgage is a "different monster" she said - I have to call 1.800... Great, "but I have a credit card and a personal loan with zero balance on them - any fees to expect?"(like it happened before...)
"again you can call 1.800" - very polite and condescending and not curious to check any of my accounts.
Funny how this works... last time I was in there, I had to fight harassing me into refinance my mortgage - but if it comes to paying off no one has time for advice....
Well, I'm glad this is my last mortgage payment - I already switched my checking and closed my HELOC.
US Bank has some of the worst support phone or local.

This is pretty much for every USBank location. Dont know what the deal is lately but GET YOUR ATMS WORKING. You love charging fees for using other atms but yours rarely work. Do better

Every time we go to this branch it’s like a 30 plus minute wait just to reach the teller. Please properly staff your branch. And for the random bankers sitting in the cubicles why don’t you get up and help? They literally sit there and watch the one poor teller work a line of 10 plus people and the drive thru. Unbelievable.

went there the other day to make a sizable cash withdrawal was told that I could not complete my transaction unless I gave my type of employment I have steadily being harassed at this Bank I asked for extra ID don't have the money on hand went there once the ATM machine was out of money this branch is not run very well at all

Worse bank standing here forever no stars a big fat 0 slow as molasses you sure can tell who gets paid by the hour and don’t want to work🤬

I don’t know where to start. Save yourself the headache.

I have been sitting here waiting for over an hour just to talk to a banker