Pemberton Painting

We hired Pemberton Painting, Penny Pemberton. She called her business Pemberton Painting, but the letterheads said, "Ridgeway Renovations". She never even showed up on the work site to approve or disapprove of the work that her hired workers did. Angela Kaisen was part of the Pemberton Painting/Ridgeway Renovations team at the time the work was done. They worked on our home located within the historic loop of Eureka Springs, AR. They installed spindles on our porch upside down. They did no prep work before they painted, and the paint began peeling within 6 months. Areas that we paid her to repair were never done.

We called her back to examine the work, and we walked around together for an hour with a clipboard as she made a long list of substandard work that her workers did. She said she would redo the work, at no cost to us. That conversation was in August of 2020. We have never seen her again. She will not answer texts/emails/voicemails.

Sadly, we had paid her in full. My husband halted the work done by her company, after he saw the substandard work that her company delivers.

We were greatly distressed by this and even sought advice from local clergy, who told us that we would be "doing a community service to take her to small claims court", so that others in the community would not be taken advantage of by her any longer.

We hired a national chain painting company, Certa Pro, to come in and do the rework of the work that her company did at a substandard level. It will cost us thousands to pay for the rework.

I would not recommend Penny Pemberton, Pemberton Painting to do any work. She only shows up on the job site to take more money. She hires people that have little or no training. Almost anyone can hold a paint brush, but that does not make them a painter. We are very sorry that we hired Pemberton Painting, Ridgeway Renovations.

The pictures show examples of work that we paid Pemberton Painting, Ridgeway Renovations, to do, and these pictures were taken AFTER Penny Pemberton said the work was completed, we sent money back from Wisconsin to pay her, thinking the work was done. clearly the work was not done.

the picture of me, shows me painting the windows that we paid Pemberton Painting to paint. The picture of my husband shows him caulking the dormers that we paid her to rebuild, she never placed caulk, so we had to do that also. The paint began pealing after 6 months, so we also had to scrape, prime, and repaint the dormers, after 6 months. Some areas were primed only, and never had any paint applied. It is difficult to see this from the ground, it was not until we climbed out on the roof that we discovered this.

I would not hire Penny Pemberton or Pemberton Painting, or Ridgeway Renovations.