Preferred Auto Centre

Me and my partner had an amazing experience with the staff ant Preferred Auto Centre and have been raving about them since our visit! We are new to the used car buying process. The staff at Preferred Auto Centre took their time explaining the benefits of a pre-purchase inspection, they were flexible with us when we had to change times around, very fair pricing, thorough inspection, and even gave us recommendations on reliable used car dealers they have personally worked with. We will definitely be using them again and feel happy that we found them! 10/10

My experience with Preferred Auto Centre was great from the moment I walked in after having my car towed until I left with a car that could be driven again. They went over the car thoroughly and then broke out items to be repaired in the order of importance which I appreciated. They included pictures and a description of each issue which I appreciated and have never experienced before. They kept me updated throughout the whole process. There was never any pressure to fix anything…just laid out the facts of the car’s issues which none of them was a surprise. I am very satisfied with how the car drives after it left the shop. Everyone was friendly and professional to deal with! I can’t say enough great things! I will be back in the near future to have the rest of the needed work completed. I have and will highly recommend Preferred Auto Centre!

Thank you Mark, Crista and all the crew at Preferred Auto Centre, always a highly satisfying and pleasant experience!!! I'm exceedingly grateful for your willingness to diagnose and explain all that needs to be done in a way that I'm always able to understand, as well as, always providing outstanding quality work at a reasonable price!!!
All are extremely friendly, courteous, professional, knowledgeable, reliable, accommodating and trustworthy which is so very hard to find nowadays!!!
I highly recommend Mark Miller and his crew at Preferred Auto Centre!!!

I’m a new customer for Preferred Auto and having been with my prior shop for 18 years was a little nervous about working with and trusting a new shop but I’m pleased to report that I had a great experience. The shop did a comprehensive inspection of my car and provided me with a detailed report that was easy to understand.

I spoke with the owner Mark and his daughter Crista asking a lot of questions and they were both very helpful in helping me understand what needed to be done and why. Both excellent communicators.

After having some work done on my car (new brakes and engine mounts) I drove the car away and was amazed at how smooth the ride is now. I trust the competency of this shop and will be bringing my car back in the future.

Additional - I had another issue present with my car after getting the brakes replaced (an issue with the ABS sensor light). Mark and his office staff really went the extra mile to address the issue.

Their customer service and professionalism are outstanding. I highly recommend this shop if you are looking for a new place to take your car.

As always their service has always been excellent. They have taken care of my Toyota Avalon through the 466,000 miles and also my Toyota Landcruiser at 350,000. Preferred Auto Center is a place you can trust throughout your car lifetime. Highly recommended.

New customer with Preferred. Couldn’t be more pleased with the service, efficiency, transparency & communication platforms. Choosing a new auto service company is always an apprehensive and worrying process, but after my experience with Preferred I walked away highly satisfied and happy.

Absolutely the best most professional and skilled shop in SoCal.
Mark and his staff, especially Krista, kept me up to date on all work and estimates, which were very accurate.
If the technician discovers that less work is needed, they will call you with a new lower estimate , validating their integrity.
One of my cars has over 200k miles on it and will probably go another 100k, mostly because of Prefered Auto.
I have total peace of mind because of this shop. I highly recommend them for all your automotive needs.

As always, the service and staff are exceptional. We been taking cars to Preferred for 6+ years. Not a single complaint. We have never had an issue with our cars after leaving the shop. Friendly, courteous and fair.

Mom and Pop - Excellence-! Full service, very professional from start to finish. Gave a complete diagnostic overview of the work to be done and completed it on time and under budget. Can’t go wrong doing business here. They even went as far as making a reservation for a local car rental!!!!! Now THAT’s service.

Highly recommend.

This is not my first time bringing in my car to fix a problem. They did a great job the first time and this was a repeat on a different problem. They were great and always friendly, love it

From the booking of appointments through the entire experience, the customer service was respectful, professional and answered all my questions thoroughly. Thanks to the lady at the tire store who recommended them to me…and of course, to Preferred Auto.

Thanks again for the amazing and trusted service for my son's car. He will be happy to know his whip is ready for his use, when home from college. Its a tad far for us to bring out to Thousand Oaks, but 100% worth it.

Thanks again!

I have been coming to Preferred Auto for over 25 years. Mark Miller and his crew are very knowledgeable, have high integrity, and are always looking out for my safety. I have a Honda Accord EX 2001 that he or Tony, or one of the other great mechanics, have been caring for all my 251,000 miles. I also love that he has his daughters working for him in the front reception area and they, too, are knowledgeable. Everyone there is committed to great service. It’s great to have a mechanic you can trust!

I highly recommend! I brought my Chrysler Pacifica in with some bad engine trouble and PAC was able to diagnose the problem quickly. Not only did they explain precisely what was wrong and what needed to be done, but they also told me that this appeared to be a design flaw with the engine and recommended I contact Chrysler which I did. I bring this up because they didn't have to tell me this. They could have just told me the issue and repaired it. My husband and I will be bringing our cars here from now on.

Did the free AAA inspection with Preferred auto and they did a through job, indicating that I needed my brakes and tires replaced. I knew that I needed new brakes, but not tires. Because they offer a concierge service, which is very convenient, I decided to try Preferred Auto Center for the job. Mark was here promptly to pick up my car. They washed it before returning which was a nice touch. They also offer a AAA discount, which is very helpful with cost. Overall, I am pleased with their service. Give them a try.

The best auto repair shop anywhere. Mark runs a top notch business. Wouldn't trust my 4Runner to anyone else. They are extremely thorough. Always get a listing, with pictures, of areas of concern and needed maintenance. But, also provide information about areas they are monitoring for future decisions. I just can't say enough about my confidence in their capabilities and professionalism. Great friendly people as well.

Mark and staff were great in getting to the root problem with my car and fixing it! They are very honest and trustworthy. I highly recommend their shop.

Always knowledgeable and helpful. My car feels like new. Have been a customer for over 10 years and so glad we found Preferred.

Everyone was very helpful and friendly. The feedback and updates were great. The list of service items and how the categories were listed helped me decide which items I should do now and which I could do the next service based on my future driving requirements. There never was any pressure to do any of the items.
The Office staff were excellent as usual.

Preferred Auto is an excellent choice. They have great communication tools that keep you informed of your cars progress. After a recent repair of some leaks in our car had issues - they fixed it promptly a second time with no hesitation and no charge. I will go back for any additional work our cars need. They gained my trust and went beyond what I'd expect.