Baskin-Robbins

Went in close to closing time and was helped quickly by the kid behind the register!! He was nice and has great customer service!

The best option I found so far for ice cream in Naperville.

Its not busy.

ice cream is the best

Fast drive thru, outside tables; however, need to keep up with inside table high turnover - clean tables more often.

Asked for 2 full scoops And got 1 and 1/4 scoops

Staff was friendly but when asked if they had any type of non dairy frozen treats an employee offered up the sherbet as a non dairy option. Fortunately I googled the ingredients myself before purchasing and the first ingredient listed is cream lol. Like I said staff was friendly and helpful and overall very nice, I just think they need to be trained a bit better at knowing their products.

Need to vary their flavors better. Not enough with fruit in it. Almost everything is chocolate of some sort.

Its okay.

Do NOT order a cake from here. I ordered online a week in advance. When we went to pick it up they tell us “5 minutes” we waited around for 30 minutes! They obviously were just now making the cake. Which whatever but the worse of all, the photo on the cake is GREEN! They claimed there is something wrong with the printer. SO WHY offer this service then? You clearly cannot do it correctly so don’t offer it especially for $42 on a 6’’ cake. 🙄 learned my lesson, we will not be back.

Last time I checked, places of business were supposed to keep their doors unlocked during scheduled business hours. Apparently the two young men working the night shift at this location decided to lock up early. Pulled up about five minutes before closing to grab some ice cream to take home and was denied entry, even after one of the workers gestured to me that they close at 10, and then took his phone out of his pocket to check the time. (He must not be able to read numbers very well.) I'd understand if they had to close up and rush out due to some family emergency or something, but from the lethargic pace they were emptying the donut trays and wiping down the counters, they didn't seem to be in too big of a hurry to punch out and leave. (There was a also a young lady there who seemed to be doing a good deal of work, keeping to herself and working hard.) The cleanup process must be absolutely hilarious because there sure was a lot of laughter going on inside with the two guys. Too bad they couldn't take a break from the comedy long enough to serve a customer who showed up during regular business hours. I guess that will be a teaching moment about customer service for my kids when I show up empty-handed and explain why I didn't come home with ice cream. [Uploaded pic of employees and hours posted on door.]