AT&T Store

This is the only ATT location we use because of Tom. He’s incredibly knowledgeable, and always helpful. Tom and Ron even stayed late to help us set our phones up which we really appreciate! This is where we will be purchasing all of our new phones and accessories from moving forward.

I had two add 2 additional lines to my current plan. Tom listened to my needs and tried to set it up with my current plan which has worked great for me. There was a level of expertise needed to accommodate my request with my unusual plan. Tom kept the conversation rolling and upbeat while he resolved all my concerns. It was a great experience in this current climate of pass the buck world. He was fantastic

The location is lovely but and immaculate hut the best part was the three associates.They were so very helpful and took turns assisting me.They also took turns helping me with my phone.What better place could one be when their phone goes on the fritz The store manager was great...very knowledgeable...outgoing and funny! *9.8

Tom, Matthew, and Ryan at the Old Saybrook store were awesome! They answered all my questions and really helped me choose the best products for my needs. Great customer service and very knowledgeable. I’ve been with ATT for almost 20 years and going to this store was, by far, my best experience!

A huge thank you to Brandy for helping me with my long list of needs. She was able to get me a plan I could afford and then some! I came in with little hope thinking I would need multiple trips but she really went above and beyond. We love our new phones and will definitely be back. Thanks Brandy!!

Even though we live in Clinton, we had to drive to Old Saybrook to receive quality service since the Clinton staff was clearly not interested in selling us a new iPhone. The sales person was welcoming, polite and very helpful in helping to make a decision. I got an iPhone, the protective screen and a case. He gave very good advice. Strongly recommend that store.

Great service here with Tom who explained everything very well after ATT in crystal mall made a mess of my account and added services I did not need or request. I would recommend this location

John helped me today! He was nothing short of amazing and made it really easy for me to make the switch from Verizon to at and t! John is a shining example of what great customer should be!! Thank you!

My boy Brian is the man. I was struggling keeping my Verizon plan active and Brian told me about the affordability and pure awesomeness of this new plan. I’d absolutely come back to Brian countless times to handle any problems although with him I feel there might not be. Everybody should see Brian at at&t.

Staff has been very helpful. I always try to stay beyond the technology curve and when I've had problems arise they have always sat down and asked the right questions to solve them without trying hard sales tactics experienced at other locations and dealers.

Outstanding customer service from Malik today. He was patient with me and my iphone 3.1 (it's that old), helped me to retrieve all my information from said phone (whose screen had died) and transfer everything to my daughter's iphone 8. And it wasn't easy. Thank you so much, Malik!

What a great experience! The manager has a lot of patience. He helped set up a new iPhone for my autistic son.

The young woman who helped me was very sweet and knowledgeable when helping me. I was very satisfied with how helpful she was and patient with me. I will be returning for future assistance for my phone!

I went to get a new I phone which I know nothing about, Jack in the Old Saybrook store was very patient & helpful with setting up and explaining my phone to me. Thank you Jack.

Molly is the best!! Somebody give that girl a raise and worship the ground she walks on cause while I was in there she HANDLED it and never lost her kindness or her shine 🤷🏻‍♀ A+++++

- another Molly

Brian answered all my questions and helped me find the information I was looking for. Extremely friendly and made me feel very welcomed in the store. Highly recommend him for an amazing customer service experience

Excellent Service and Extremely Knowledgeable

Brian Alvarez was extremely wonderful and helped me in upgrading my service. Thank you so much! Best AT&T experience ever!

Brian answered all of my questions and was very helpful! I’ll be doing more business with him in the future! I would recommend his services to anyone!

JESSICA was very helpful and very pleasant she went over and above while being professional and nice and very easy to work with great person