United States Postal Service

Chris is good at his job! He has a friendly demeanor & is very approachable. Whenever we have an issue, he works to fix it without a problem.

I went in this location today to apply for a new passport since I lost my other one that had expired in 2020. I did not have my birth certificate so I had to go back home to get it but Andre made sure I was Straight before I left. I came back a little after 2 pm and it took all of 7 minutes and I was out of there. Andre made that process very easy for me and I appreciate staff like him

5 star for Andre. I got my passport here He is Very efficient and professional. My advise is get an appontment and Andre will take care of you!

(08/31/2021) I want to say Jennifer Bethea at USPS Carrboro, NC, is SO SO SO AWESOME!!! I have been expecting my work permit from USCIS which has been delayed MAJORLY. Finally it got shipped out just as I moved, and USCIS takes more time to update the change of address. So it got shipped to my older address, and I was afraid it will not be forwarded (as the work permit has Return Service Requested written on it), and be returned to USCIS, and then my permit could take up to 2 more months to arrive (I am already waiting for it for a year now). So I asked Jennifer to, if possible, manually stop it from being returned (as USCIS themselves asked me to do that to avoid further delays). I called Jennifer like 50 million times over the last two weeks to update her on every USCIS mailing update, and finally received her call today to tell me she has it and will forward it to my new address. She was SO PATIENT with me, and really REALLY saved the day for me! Thank you Jennifer, you are really an example of someone the public can rely on!

UPDATE (09/16/2021) - Once the Priority Mail was sent to me to be delivered in 2 days, the tracking didn't update after 2 days, and it got delayed by more than 2 weeks! When I filed a service request, I got an email that said they were not able to find the mail! And USCIS said, I will have to re-apply!!!! (which would take forever - the last application took more than one year!). I was devastated. My work, my DL, everything depended on it, and I was already unemployed for 5 months due to this delay. I called Jennifer and she was frustrated because she took care for it to reach me. She took it upon herself to find out what happened, and called her contacts, and ever since then, called me every day to update me on whatever she found out. Miraculously, the mail was found (it was stuck due to the hurricane Ida), and I finally got it today!!! Even though the status said Delivered, Jennifer called me to check whether I had it with me.

Jennifer Bethea is truly God Sent!!!!! EVERY EMPLOYEE NEEDS TO TAKE INSPIRATION FROM HER LOYALTY AND DEDICATION TO PUBLIC SERVICE!!! If you have any issues, just go to her at this USPS location!

Gina, thank you very much for helping me. Your kindness and desire to help me have a deep impact on me.. I am very grateful for your time and support!!

This is my first "Goggle" review. (I write reviews just normally not for businesses).

The desk is always helpful and takes time to answer my questions.
As helpful as the front desk personnel are, my review is about Andre De'. You will see him walking around in a red vest behind the desk. He always polite, makes eye contact, greets, and is willing to help anyone with a problem.
I first met Andre before Christmas when a packaging I was tracking never arrived. I gave him all the delivery information and he looked for almost 20 minutes before having to tell me it wasn't there. No sooner than I walked out the door, the clubhouse from my apartment complex called to tell me they had found it. It had been placed "Out of the normal package area".
I remember this well because the lady he was waiting on before me was very mean and very rude to Andre when he could not locate package. Andre is very mild mannered, friendly and makes himself available to help with larger postal issues.
Thank you for always being so polite, friendly and helpful Andre. With the way some people act toward you all there, it's a choice to continue to be polite. I just want you to know that someone has noticed!

I’ve always found the employees at USPS of Carrboro to be extremely pleasant and very helpful despite the fact that location handles a large number of customers every day.
If I had to take a guess about all of the negative reviews that were written..... ,
I would probably say they came from all of the “privileged and important people” of Carrboro that are just too important to wait their turn in line like all the rest of us common folk. Lol.

Patience pays off. I scheduled an appointment for my passport and all went, easy as could be. The property is older but the people are pleasant and efficient. I appreciate the convenience of the location. Thanks y’all!!

I have been using this post office to help my small business grow for the last year. The employees have been absolutely fantastic and our overall experience has been so positive. Our business couldn't be what it is today without help from the Carrboro office!!

These are the most helpful people I have encountered in a postal setting. They worked with me to find the package I needed to pick up that had been taken out for delivery, and I had it in my hands within a half hour.

Great phone customer service - Jerald (Sp?) was amazing! Very kind and very helpful. He had no problem helping me out and even went the extra mile to get in touch with a specific carrier to resolve my issue. Thank you!

Just wanted to give a shout out to our post office! They have been working long hours during this Holiday season to get cards, gifts and regular mail delivered. We appreciate your hard work!

The gentleman that processes passports was extremely helpful when we were getting my daughter her passport. I will definitely go here again!

There is little wait time at this post office. There is also a self-service kiosk and a passport counter (by appointment).

We used this location for our son's passport appointment and had a wonderful experience with Andre.

Hard to get enthusiastic about the post office, but I got excellent service. Knowledgeable, efficient, helpful, patient.

We have never had issues with package delivery. Clerks at the front are always nice and helpful.

Generally my favorite post office. Quick passport service, friendly staff, and the self service machine usually works.

Thank you to Gerald who postmarked my IRS returns tonight after hours so that I would not have to pay a penalty or be late to work tomorrow,! Thank you!

They had a long line today and got everyone in and out quick and were real friendly.