Sally Beauty

In store or online...most items are out of stock. Many times I've shopped online for "in-store pickup". It let's me order and pay but when I get to the store I'm told the items aren't in stock and they cancel my order. I've also ordered items to ship to my house. Online it says its in stock and it let's me pay. But, a few days later I get an email saying my order was canceled because the items weren't in stock. I did a review not too long ago and Sally's sent me an apology email and a $5 off coupon that was only good for 3 days. Speaking of $5 off....I get multiple emails saying I've earned $5 off my next purchase but when I go to the store and try to use it at the checkout, I'm told that I don't have $5 off on my account to use. Even after showing the cashier the email they won't honor it. They act just as confused as I am as to why I'm getting emails saying I have $5 off but it's never on my account. The last order I made got canceled due to items not being in stock, I said then that I was done with Sally's. I reluctantly ordered again and the same thing happened. I'm definitely done with Sally's now. In all honesty, I don't understand how they keep stores open. Also, they keep sale signs up indefinitely on items in the stores so when you go to check out the items ring up at regular price. If you point out the sale sign, they just say "well, it's not on sale anymore, we just haven't taken the signs down". I had one cashier walk over to the sign, rip it down, and slam it on the counter and say "there it's down now". I just can't imagine ever shopping at Sally's in the future.