Enterprise Rent-A-Car

Great customer service from start to finish. When the vehicle I was initially provided did not meet my needs, the staff was quick to find one that did and made the transition easy!

If you want to see what great customer service looks like, this is the place. I made reservations at another Enterprise and last minute they cancelled because they didn’t have the vehicle I needed, which was for my daughter’s sweet 16. When I say Andrew went over and beyond to try and help me find a rental he did way more than he should have. Still no rental available but the day of I called again and Nick was amazing he went over and beyond and he found a rental. Nick and Andrew deserve employee of the year. They were so sweet and caring and I found my new enterprise location.

Visited this area after a conference, and needed a car for a short period of time just for grocery shopping and to visit friends near this location. Ryan Taegel kindly recommended a vehicle that was perfect for my purpose and was fun to drive. Even with an international driver's license that would have been tough to deal with, everything was seamlessly processed, thanks to Ryan.

There are two Ryan's at this location and they were both so amazing fast service they were very friendly.. and they went over all the features in the car with me. That was great 👍 highly recommend this location 👍

I was assigned Enterprise Car Rental as my go to while my car was being repaired. Ryan and Ryan (two gentlemen) had to adjust my rental period three (3) times. When I finally visited the store they were completely on top of my rental. After two weeks of work Enterprise and again Ryan & Ryan handled my return without concern. For a simple rental or a collision rental I would suggest you give these guys an opportunity to serve you.

I arrived without a reservation that I thought my insurance handled. Probably my mistake. Regardless, Andrew helped me get it taken care of and he got me out of there with a vehicle promptly. Andrew was busy with phone calls and walkin customers. He remained calm, professional and pleasant at all times. Pleasant experience.

This Enterprise location is very kind and made the renting process as easy as can be. Ryan Taegel was excellent help.

Enterprise is best car rental im definitely renting again i was supposed to get a compact car but got a Upgrade instead that was awesome this gmc is a great truck

I had some car work done at Action Collision and the folks at Enterprise Madison Heights were incredibly helpful. They picked me up at the shop and the process was smooth reserving the car and picking and dropping it off. The rental was a bit different than I was used to so Nathan (I think that was his name) helped give me a quick tutorial and answered any questions. Thank you so much for helping me out! And to the driver who picked me up at Action, so incredibly nice. Thank you!

Great customer service very nice and clean van

What a great experience!
Reserved a Ford Edge night before but when I was told there was a 300 deposit the morning of, I actually told them I had to cancel because I could barely afford that. I called back maybe an hour later or so after running out of options to get to my broken down vehicle as well as to work for the night. LAMONT is so awesome and so understanding of my issues he STILL PUT ME IN THE EDGE! When arriving next day with a little under on the gas they charged me 12$ (makes perfect sense). I ALSO came back late and let them know I would be a couple hours beyond my scheduled drop off time when running into issues with the auto shop for my daily car. RYAN made sure I knew everything was OKAY. He waived the late fee because I was back in a very reasonable amount of time. (before noon) I was aware of the little bit of gas I was short in the tank, and he was absolutely understanding completely. These guys are amazing! They are allstars! I will always be using their services for anything AND recommending to all my friends. Thank you guys so much!

Thank you Nick and Innocent for your help, I have rented two cars now and had a great experience both times. It took no longer than 20 minutes to get me set up and on the road. A very easy and hassle free return of the cars. I will be back if I need another, thank you once again!

Customer service was great. They made sure to to tell me how to use everything in the car (lights, gas release, etc), and called me the day after pickup to make sure everything was good. I also unfortunately got a flat tire on my trip. I had purchased the protection plan and they sent someone out to change the tire, then gave me a replacement vehicle free of charge with no hassle. Everyone was cheery and pleasant to work with and both vehicles were clean when I picked them up.

Nick & his team took amazing care of us. It was such an easy process. The van was clean & well maintained. Thank you

The customer service here is great. I got in and out quickly and I was treated great. They’re very nice and helpful and they will answer any questions you have. Ken the manager is super helpful and very nice. This is the only place I will be going whenever I need to rent a car again!

Been renting for years from Enterprise, using 2 different locations, and never had an issue. Always friendly and helpful.

They are amazing. First off I felt like a major jerk I got there 10 minutes before closing. But I absolutely had to have a rental for the next day. Due to my wife's car got totaled. I worked with Amber Bennet. She was amazing and friendly she never once flinched on give me great service.

the car needed to a quick vacuum she even went the extra mile and washed it real quick this is all after the place closed.

Even got a courtesy call just to see how everything is! This is the little stuff that makes great experiences!

I have never rented a car. And this was just a stellar experience!

Excellent service and friendly staff .
Love the rental car , a Volkswagen Jetta .

I definitely would recommend this location. They were fast, friendly and efficient. I even received a call half way through my trip to make sure everything was going good. It’s the best service I received from enterprise with the numerous rentals I’ve done. I will be renting from this location from now on! Excellent job to the staff; I forgot the guys name that called...sorry.

amazing/best experience, and ive rented many a cars. nick was fantastic, i was in and out and felt taken care of. next time i need to rent a car, will be going to this enterprise.