Mattress Firm Polaris Fashion Place

Brittany was a pleasure to work with. She provided polite suggestions to point us toward the product we were looking for, and never made us feel like we were being pushed in the wrong direction. Overall excellent customer service, thank you!

Asked a lot of good questions about what we wanted and showed us a variety of choices. Good selection of different types of mattresses. Fair pricing and good financing terms.

Eric was amazing to work with because he took his time to educate us on the different mattress, base and pillow options Mattress Firm offered. We were fortunate to catch Eric at Polaris but he normally works in Hilliard. We highly recommend working with Eric if you are serious about purchasing a new mattress, base and/or pillows. Thank you Eric!!

Jaylyn was amazing. Educated us on the different types of mattresses. Guided us through the process to narrow down our choices. Helped us get the best fit for us and at the right price. Excellent selection. Exceptionally clean.

I’m glad we picked this mattress store! The associate that assisted us was very knowledgeable and helped us decide on the best mattress for our needs and budget. Highly recommended!

We were going to visit two or three mattress locations and Mattress Firm at Polaris was our first and last stop. The sales representative, Ty, was wonderful. He asked questions about my sleeping habits, my health (recovering from cervical spine surgery and have hip problems) and was able to recommend a great mattress. His customer service was beyond excellent!! I haven’t experienced that kind of service in a very long time! We left after ordering a mattress and a few other items. Delivery and haul away was on time and also a 10. I highly recommend Mattress Firm but I would want to purchase only from Ty again. He made sure we were satisfied with our purchase and that we stayed within our budget. The entire experience was a 10 thanks to him!

Deb Miller

Brittany was AMAZING. She thoroughly explained the differences in Mattresses and mattress protectors I was looking at! She was very efficient helping. 10/10 :)

Great choice for a reliable, affordable, and comfortable mattress. This is the second time I’ve purchased from mattress firm and can’t beat the price and customer service.

Jeremy was excellent! Very knowledgeable about all the different mattresses and very low pressure sales. He has been in this business for a long time and it shows. The store had a very good selection of mattresses.

We purchased a full size adjustable bed and mattress. The sales person, Matt, was very informative. All of our questions were answered. There was no pressure, and we could take our time deciding what to purchase. We feel confident in our choice.

Awesome care!! Learned alot, its been long over due to purchase a mattress. Looking forward to a good night sleep!!

Great customer service and very helpful! We were so pleased with our experience! Thank you so much!

Located by Star Lanes, just look for the Hilton, Mattress Firm is right across the street.

The best selection of the best beds and the best service! No one likes mattress shopping, but we try. And with Mattress Firm's guarantees, there is no reason to go anywhere else.

I had Brittany as the associate that helped me today. She is very kind and patient when I was looking at my mattresses. What I liked most about her is that she didn’t push or try to sell me on the top of the line mattress she gave genuine feedback. Thank you Brittany!

I got a great mattress on sale and the sales associate knew her stuff. Easy.

I had a great experience at this Mattress Firm. My salesperson was Ethan and he guided me to my options for the type of mattress I was looking for. Super easy to work with and no high pressure sales!

We experienced personable, knowledgeable, and helpful service in the store. Ty made an overwhelming and daunting task more comforting and enjoyable. The “120 Night Low Price Guarantee” was also such a flawless process. When I noticed our mattress was on a sale a couple of months after our purchase, I contacted the store via their website messaging service, and I received a prompt text response immediately honoring the sale price and crediting us the difference. I never expected it to be such an easy process! Thank you for giving us so many good things to share!

We shopped around and did some research before going in. Sean did great showing us options and helping us with cost benefit analysis. No pressure, no BS about loosing out on sale prices, just a nice guy to help us make the right choice for us. We continued shopping over the week and even priced it online.
Mattress firm was the same price as Nectar online but we were able to try it out.
I called back in a few days and had Jeremy complete what we ordered easy & quick. Paid securely online with CC.

Not a bad experience at all, thanks!

Very professional and warm reception by the sales representative. I recommend Mattress Firm at polaris for everything.

Had a wonderful experience at this store. Ethan was very professional and knowledgeable. He had patience and answered all our questions and went out of his way to help. Didn’t feel pressured.