Goodwill - Ballantyne

I want to thank everyone that donated their holiday items at the Balantyne Goodwill off Lancaster highway. It was a wonderful sight to see how goodwill employees displayed your trees, center pieces, pillows, wreaths cones, table settings,bells, ribbons, wrapping papers, candle holders, candles,trees decorations, and tree topping. Every employee was always willing and ready to work hard for the holiday keeping the shelves fully stocked . ThankYou Goodwill for helping me be able to have an amazing holiday display. Can't wait to see what’s on your shelves for 2024 .
See ya next year ❤

We love shopping at goodwill. This location is very nice and regularly has very nice inventory. My wife has purchased several nice things here and so have I. The staff is nice and the store is very clean and organized! I highly recommend this location!!

Great store and excellent employees. They put out the brand new clothes with tags on Saturday morning. Awesome items for a great price.

I love this place. The guy manager that runs this place has done a phenomenal job here. He is amazing and has an amazing staff, all so friendly and helpful. He really cares about this store and all the thousands of customers. The amazing lady that styles the store, does a great job, all of her outfits she puts together for the front display are so creative and always get sold. I spent well over $800 bucks today and made 3 trips. This is hands down is the best store. Great prices, great items, in great conditon, one of the better looking stores. I recommend everyone to come to this store in Ballantyne. Amazing place to find great items for a bargain.

All of your reviews are accurate in someways, most of your reviews are basically on the employees. If you didn't know goodwill helps anyone get a job, even felons or very dumb people in some cases.

Their process of selling furniture is not hard for employees, basically someone purchases a piece of large furniture, DPs are notified and come up front to get said furniture. We put a label on it to show it's sold and bring it to the back, but in some cases depending where the furniture is placed the tags can fall off that show it's sold, someone could take it off and bring it up front and just resell it, or in most cases someone forgot to pull the piece of furniture off of the floor and it is sold again.

I mistakenly donated 3 clothing items my daughter wished to keep. She was very angry. I went back to the store to retrieve the items 3 hours after dropping them off. The manager opened the doors (after hours on Sunday), reviewed video tape to track down the bin, and allowed me to take back her items. He went above and beyond to help us out. I'm extremely grateful. Excellent professionalism. He knows his store!

Very organized and spacious. Top quality merchandise at next to nothing prices. Goodwill is a fantastic organization, not only for providing professional, quality, name brand clothes, as well as house goods for those who would never be able to afford such things otherwise, but the employment options and life/job skills they provide to the community is a beautiful thing. Thank you for your contributions to the community!

Sunday is an extremely busy day to try and shop there but the store is clean and fairly organized. Wish they had more than 2 dressing rooms but the wait wasn't too bad. Overall a great place for a bargain!

On Saturday Feb.6, 2021. I meet with Shannon in the check out line. I had a return and she went above and beyond in giving me a refund on some clothes that did not fit. Excellent customer service Sharon! Women like you are what the world needs more of! I plan on coming to this goodwill even if it is a 45 minute drive just because of you! Thank you so much again with helping me through these tough times Shannon!

I like to pop in all different Goodwills and see what all they have and support their efforts. Well this store far exceeds any of the rest! From quality of items to customer service! The manager Hyrum was at the door greeting people and helping out! A perfect example of how management should be!! Super friendly and professional!! We will def be back!!

I was impressed by the organization of the store. The quality of clothing is good. I was pleased by the amount of baby clothes, maternity pants, and women's business suits they had. The employees were very helpful and nice. I would definitely recommend others to shop this Goodwill.

The manager Shannon Witmore has some of the best customer service I've seen. We unintentionally donated a few articles of important clothing and she took the time to help us track it down! Although we ended up not finding the articles of clothing due to such efficient rotation times in Goodwill. She helped us feel as though we did all we could to find it. She is very hands on with her employees and made us feel like she really cared and that's more than what we could have asked for. Thanks again!

Great experience! The clothing is well organized, the store is clean and neat and the staff is very helpful. Jennifer was awesome! She was knowledgeable and offered to help me find what I needed.

Love it, it brings me joy to know that people that are in need get stuff that they need

I accidentally donated a purse with other items at the Ballantyne Goodwill Store. My wife had promised to give it to a friend's child. I went to the Ballantyne Goodwill Store and Shannon, the store manager, and Vickie, an assistant, helped find the purse for me, which was still in the back waiting to be put in stock. Both Shannon and Vicki were helpful, courteous, and friendly - thanks so much!!

Long check out lines. Cashiers have absolutely no sense of urgency whatsoever but are friendly. That said you would be hard pressed to find such a selection of name brand clothes and shoes at these prices anywhere else. This Goodwill location doesn't seem to cherry pick certain brand names for higher prices. Shoes and apparel are priced by group not brand. Shoes $4.99, shirts $3.99, jeans $4.99... etc.

Although today was extremely busy the employees were still able to joke around and have positive attitudes with the customers. I also got some cute finds today, the store is always well organized so that makes it easy

They have a varied assortment of new and gently pre-owned items. Some really cool stuff!

Employees are all very friendly and I always find high quality products for a steal! This time I got some awesome baby items for the little girl I'm having in August!

In process of moving on July 3rd, I thought the mover had accidentally dropped the box with 1/3 of my clothes in it here when we dropped items at the back of the truck. I was frantic. I went here on July 4th & the store manager, Hyrum, couldn’t have been more accommodating, sitting down with me & checking videos of my mover dropping items off & taking down all my info. Thanks for all your help Hyrum! End of story- found box at home.