T-Mobile Authorized Retailer

WOW - what amazing service provided by Jacob!! Was having issues with my phone and he took his time to walk me through what I needed to update and change to get it to do what I needed. It wasn't required of him but he helped me and showed me how to change it if I needed to again. Tracy the Manager also was there to witness the great service the staff gives. In this day finding amazing customer service is rare..

Was here today speaking with the store manager... He has a great attitude... love being helped by him. Really helped us figure out what is going on with our bill.

Fred and Sarah at this location are awesome! After a week of fighting with other T mobile locations, Fred took the time to find out what was wrong with my phone. Sarah assisted in making the experience worth it all. Go Sarah and Fred. Thanks to this location.

These guys are sooooo helpful! I was having issues transferring from an old phone to a new phone. The first store I went to (Reynoldsburg Broad St) was absolutely terrible. They basically turned me away at the door because they said they couldn't help me and seemed very intent on watching a football game. I went to the store on Broad St in Pataskala and OMG! All my questions were answered, the service was very friendly, and I was out of there in no time! I will be coming back to the Pataskala on Broad store permanently, now!

Went to the TMobile store in Pataskala was greeted by a wonderful delightful person named Tracy. He took care of my issue fast, courteous & understanding of what I wanted. Tracy knows what customer service is and does a awesome job at it too. I will only go to this TMobile store. Thank you again Tracy

My husband and I have been using this t-mobile since we moved to Pataskala a little over a year ago. We have been treated very professionally and been assisted to best suit our phone/watch needs!
My most recent visit in was to restore some of my missing contacts in switching my IPhone XR to the 14 last week.
Tracy was able to assist me and helped me recover some of my contacts that I was missing (I did have to contact the customer service team after leaving the store and uncovered that I needed to turn on my contacts in the back up feature under the iCloud).
We appreciate all of the recent help and we are so grateful for the honesty and care from this store!

Tracy B the manager is a first class guy. He’s honest and a no BS kind of guy. Of course he wants to earn your business, however he is not a pushy typical sales guy. If he had our phones in stock he would have absolutely earned our business. Highly recommended!!

Went to the store yesterday and was greeted by Tracy. He was literally the nicest person ever and made me feel so welcomed! He talked to me like a human (not down to me like i was incompetent) and was so understanding and explained everything so well. I've been to many t-mobile stores over the years and can definitely say i will NEVER go anywhere else again. Tracy is the absolute best and t-mobile needs more employees like him.

Customer service is top-notch! From the store manager to the staff, they go the extra mile to ensure the best service. Thanks for all help, it has been the best transition from Verizon.

I worked with Tracy and Sidney on 3/21/21. I had to setup New service. They thoroughly explain the different plans that they had so we could make a decision that would be the best fit for me. They were fun to work with and extremely knowledgeable. I had an old iPhone at home that they let me know I would be able to trade in for a credit on my bill. I was able to run home and grab that while Sidney continue getting everything filled out and ready so when I came back it would be a seamless transition. So not only were they really knowledgeable, they were exceptionally efficient.

Got great service as usual!

Always friendly and helpful. Not like some of the other TMobile locations nearby. I definitely recommend visiting this location.

Tracy is the best.

Best phone store in Pataskala!

Kind staff and good service.

Friendly staff and very helpful.

Great Staff & Great People

Outstanding customer service

Very helpful