United States Postal Service

Folks working here were really nice. Went there for a passport renewal and they really helped with the process. Easy and free parking on the side.

Made an appointment online for three passports. Waited for about 5 minutes after my appointment time to be seen. Got the photos taken, handed the lady all the documents (already filled out). Took less than 30 minutes for her to process all three passport applications and charge us the fees. Very efficient and friendly staff. Please make an appointment, the process goes extremely fast.

I had a great experience here at this post office. I went to sonoma post office for my childrens passport the wait would be about two hours. They recommendee i try here. I went in and christina was finishing up with the only customer there. She was so patient and helped me through the whole application process as I had everything unorganized being my first time getting passports. The other girl named rachel was helping others and had a great positive attitude. They have to deal with so many rude customers sometimes but they kept a smile on their face. Quick process for me. I recommend them

A few years ago I too had a couple of bad experiences with an employee who was most unpleasant, perhaps the same one referred to in some of the unfavorable reviews here. However, just recently, I had superb service with Raysa and Jesse, and this on a string of occasions during the same period. I had some boxes to send overseas and they were both very helpful in determining the best way to send them, as well as assisting me with repacking some things for better shipping. What a nice surprise this was. If you had a bad vibe here in the past, why not try again? I think you will find there has been a positive change.

I am very surprised to read some bad reviews about this post office. We looked up all the info online and gave them a call. We were told to call the morning of the day we wanted to go in to get our passports. We called and got an 11:00 am appointment. The only problem we had, was that we didn't bring our checkbook (check or cash only for passports) so one of us ran to the bank and got cash out. We had all paper work filled out, we had our photos taken, paid and were on our way. Rachel (the young gal who helped us) was as nice and helpful as one could be. We were out of there in about 25 minutes.

The post office workers here are so kind and polite.
I want to come here even if it's a little far.
Raysa staff in particular are very, very friendly.
Thank you very much.

Never a problem. Great customer service!

Seldom a line. Polite folks.

Love it

Very happy and helpful

I have not received my package yet I want to know why package sent from.united state California to here Nigeria...

I tend to ship out from time to time packages. I always meet this kind woman at the front who is always so sweet and understanding. On the days she isn’t there there is this Asian man in the front who is extremely rude.

You probably think I’m exaggerating but that’s not the case. Yesterday my fiancé was trying to drop off a package for me it was 15 minutes before closing. The minute he opened the door the man said “ hey we are closed you can’t drop it off here you have to come back tomorrow morning. My fiancé politely asked “is it closing time” and the man said “ it doesn’t matter what the website says if i say we are closed we are closed. His tone was very demanding and his behavior was inappropriate. My fiancé asked him why he was talking to him in that way and even apologized if he offended him. The man said “what do you mean talking to you that way I’m telling you right now” and my fiancé wanted to ask what his name was to talk to his supervisor but all he said was “I have a name tag don’t I? And walked away.

It is not the first time we have had an encounter with this man. He is always extremely rude, disrespectful and inappropriate. I try not to argue, but it is tough sometimes. Manners and etiquette have seem to gone out the window at this post office. Such a shame, he makes the rest of the workers look horrible. Ironically enough he is always like this every time we come across him. .

I was on time for my appointment and I didn’t fill out the form, the Chinese guy was escaping from the work and brought me a lot of excuses because I didn’t fill out the form. I came up here from 100 miles away after two months waiting and told him that I need to talk with his supervisor to solve my problem and he refused to introduce his supervisor. I have a bad experience with that Chinese guy.

I am astounded at how such a rude, arrogant, inconsiderate person can be allowed to work with the public. When I arrive in the middle of the afternoon the lights were out and the place looked closed. I went in and coughed and made noise to let someone know I was there. I could have stolen everything in the place. I finally rang the bell and she came out furious. I was pleasant, but this woman is miserable. I had driven a long distance to apply for a passport. I had my paperwork ready. She said "not today" and that I would need to call on a daily basis to see if there was time.
What kind of business works this way?

Been dealing with this post office for 30 years and it has always been terrible but lately it is even worse than before. If there was some way to avoid ever using this "service" I would. UPS and Fed-Ex have their issues sometimes but at least I get my packages. They are also rude and inept. Just close down the USPS and let us use private companies instead, then there might be an incentive to be helpful to the customer.

There was a very rude woman. She has a curly hair. Really mean. I hope she reflects on her attitude soon because she doesnt own that place. If there was another post office close to my house i wouldnt even go here.

rude woman that works there - sarcastic and rude

Realmente esta oficina desde hace años a tenido un pesimo servicio la gente que tienen para atender es grosera sarcástica arrogante solo para utilizarla cuando vas de prisa si no toma tu tiempo y busca otra oficina donde tengan empleados que realmente quieran etender publico con respeto