Verizon

The employees at this store are so kind and helpful! I bought my new S24 Ultra with them, and had not a single problem this time or any time I've dealt with them in the past. They even helped me get into an email on the new phone that I haven't been able to access for years! I've worked with all three employees, here, and I'm extremely happy with the service I received each time. I will be coming back here for my husband's upgrade in a few months!

People just need to realize that the stores are NOT customer service, they are sales only. I saw too many come in to pay their bills, gripe about a couple of dollars being off on their bill, and ask them to fix technical issues, when that is NOT the store's job. These people should have just called in to billing or tech support on the phone, the actual departments for customer service. That's what those are there for! It's 2024, people, time to realize those services are moving online, and let these SALESPEOPLE do their actual jobs instead of holding up the line. They do their job of selling well, it's when YOU expect them to do things beyond what they are being paid to do that you're getting mad at. Don't take your issues out on these people just doing their jobs.

My phone broke. I was on call for work and needed to walk out of the store with a new phone. Alex, an amazing, organized, knowledgeable, friendly employee, not only helped me with that purchase, but he helped me save a bunch of money on my plan. He also kept two other customers waiting patiently behind me and continued to acknowledge them as we worked through my transaction. As I waited for my phone info transfer, he helped the other customers with their issues and saved them money, too! He shuffled us all very well as each of us asked questions, waited for downloads, etc. It was also dinner time and we were all hungry, it was after work, etc.—and everyone’s services were handled very efficiently. Thanks Alex and Verizon! PS I love my new phone.

There was one worker so the time in there was long, but she managed to help everyone. I needed a new phone and a couple before me were changing service and buying new phones. She also helped others in between while our phone were updating. Everyone was pleasant and friendly. Didn’t mind the wait. Casey was very helpful and pleasant.

Casey was very kind & helpful! I came in to get a new phone & new plan & with how she projected herself it made the wait for the credit check worth it! She’s very knowledgeable & has a bubbly personality! If I go back she is who I will see!! Love her!

There was a little bit if a wait, to be expected following a hurricane, but the associate that was in the store was awesome! He took great care of us, helped get my phone set up and treated us like we were the only people in the store. 5/5 will be using this as my main store from now on.

As soon as I walked in I was greeted with a smile and with people ready to help. Usually a normal visit into this store is an hour for me for something simple and this time I was in and out in under and hour! Cole was great; knew exactly what I was looking for even when I didn’t and was able to answer all my questions without hesitation!

Went into Verizon store today for a new phone and came out with two new IPhone 13’s, one for me and one for my wife. Cole, our support/sales agent was fantastic. Old phone data was quickly copied onto our new phones. The process went smoothly and efficiently thanks to Cole’s outstanding service.

Cole W helped us out so much. He was very informative and gave us a overview of exactly what it was we were paying for. He answered all of the questions we had and explained all of the benefits of the plan he selected for us with our wants in mind. We are very happy with the service of Verizon and the customer service we received at the store.

My visit to this store was GREAT.
Sheila was very kind ,focused and on point.
She was getting customers the help the needed and moving right along.
I Very much appreciate how she was able to multitask and keep moving forward.
GREAT SERVICE SHEILA

Sheila helped me out today and she did a great job. This was my first time buying from this dealer and will definitely stay with them. Loving my new Galaxy 20!

Raven is knowledgeable and very patient. She got the impossible done today for me. I switched from another carrier and am so happy I chose Verizon. Raven had a great personality and an Infectious sense of humor.

I was helped over the phone by an awesome Technician Cole total repair time was 2 minutes,I had been having trouble with my phone ,when I went to Houma store the technician was rude and shut door in my face. All my business will be at the Thibodaux store for now on. THANKS COLE,YOUR FRIENDLINESS AND HELP WAS MUCH APPRECIATED. .

Sincerely and always a customer of Verizon .

Cole the store manager was very patient and kind. I totally recommend his service to the surrounding areas. Made the trade-in process easy.

They helped me so much better than houma store did! I appreciate this so much. Houma store assumed I was having the same problem as everybody else and turned me down on a new simcard.. thanks so much for this store and its wonderful staff!

Casey was so sweet and professional. She is definitely a people person and a problem solver. She is a great asset to your company.

Casey was very professional and friendly. She was able to answer all of my questions - and I had a lot!
Would recommend her to all my friends and family.

Casey was the best! Great personality, and patient with everyone. This is also the ONLY store open to assist Verizon customers anywhere in the region.

Demeka was very helpful, I actually had fun with my purchase. She needs to go up To Michigan and give them customer service lessons

They had one worker when I went in and they had about 4 people in there. She was working on two people at the same time. Then another worker came. They was pretty fast with everything

Very friendly and motivated. Went in for a phone charger but was also told different options on plans and things that could help in the future. Very professional but also funny. Great experience