AutoZone Auto Parts

The store was nicely stocked, but however they were out of the one product I needed. That lady behind the counter did call another store and they had it so she had them hold them for me.

Vincent, George and Bertha are top tier customer service reps! They always assist me with my parts and are good at finding me the right stuff!

ROBERT HUSPEK,

First off a great big shout out to Bertha the Store Manager and Claire the parts manager! I have twice returned items that I did not even purchase at this store, #3322, with no trouble or hassles what
so ever. Very nice and caring of the customers needs and concerns. These two are an asset to the company and should be treated as such. I could go on and on but you get the picture. So thank you again Bertha and Claire!

Exceptional Customer Service. The store manager was friendly, courteous and got inter trenches. Bertha removed and replaced my car battery. Made recommendations, answered my questions and insured that my charging system was working properly! 15 out of 10 rating!

I was having issues with my car battery and we aren’t from the area. Bertha and Anthony were such a big help! They replaced my battery so quickly, had us back on the road issue free.

Finally I got really good service.

I want to commend the employee who helped me today. I've been doing my own maintenance for more than thirty years, and I have NEVER had a more helpful car parts employee than Anthony at the Indiana Avenue AutoZone in Riverside. Exceptional.

I had a incident here and the store manager Berta went above and beyond to help me out. Thank you for the time you took to meet my customer satisfaction!

This is my go-to Autozone because of the customer service. The manager Pete and two other associates, Alexander and G went above and beyond. They helped me replace my battery that was still under warranty. The system said the part I needed wasn’t in stock so they offered to go down the street to a different location to pick it up for me. They were efficient and super accommodating and the wait wasn’t any more than 15 minutes. They helped me test and replace my battery right in the parking lot. I appreciate the guys’ help and definitely recommend this location.

Great store. I brought in a bunch of old batteries and they easily accepted them for recycling. Good on them.

I went in a couple of days ago because my AC was not properly working. Jeremy and Ricardo suggested that it might be that my vehicle was low on Freon. I didn’t know how to check, but they guided me thru the whole process.
These guys went beyond and above in customer service. Their instructions were better than a tutorial on YouTube! I will definitely be coming back!

Big shout out to Arturo and America for great service. Came here on Thursday, May 5th after my battery died in plaza across. Arturo was able get it changed out, checked out and replaced while America was able to give me a discount on the new battery. Best experience I could hope for.

BEST CUSTOMER SERVICE EVER!!!!!
When you walk into this store, ask for Jeremiah. He is the best employee here and should be promoted to manager if he is not already. He helped me troubleshoot my car based on the codes that the store provided code reader spat out. He is a very honest man and would not have been able to fix my car without his help. If you ever need to fix your car and have no idea where to start like i did, they can help you here without a doubt.
Thank you very much Jeremiah, youre the best bro.

Daniel R. very courteous, helpful and professional. He went above and beyond to assist me. He took the time to walk outside to see my car and helped me troubleshoot the issue. He is definitely management material and represents the highest quality if I ever owned an Autozone store. Thank you for all that you did to help me.

My A.C. was not working despite a full coolant reservoir. I went to this AutoZone where Bertha went above the call of duty. She looked at my problem then suggested what was needed. After purchasing the required product freon she then took the time to guide me with the gauge and filled up the car. She noticed the cap was missing so immediately jumped into action to look up in the computer for the type of I needed. We tried one but it didn’t work so she called Toyota parts for me to obtain the part. I was able to go to Toyota and get the part. In sum, AutoZone on Indiana Ave in Riverside exceeded their Quality of Service. I can’t say enough tho ha about their customer service.
Laura

Mr. Paul Martinez was very helpful on a return I had. He was very professional I had my receipt and I appreciate his intelligence and how calmly and professionally handle the situation. He has a well-trained staff and I appreciate Working with knowledgeable people. It's nice to have an auto parts store so close to where I live. I hope you guys stay in business. thanks. MJ

I walked in the store right before closing time and needed help finding a certain item that I hadn't been able to locate.. Instead of telling me they were about to close, which most store employees will do , Jeremiah W. Patiently led me straight to the item I needed, and helped me ring it up . Great guy concerned more with customer service than with shutting the doors to leave home .. I appreciate the help !!! Really recommend this location .I've always had good experiences here with knowledgeable employees that help you either narrow down ur issue with ur car lol or recommend an item that might work better in your situation... Thank you Jeremiah W. For doing an outstanding job !!!

I started having issues with my batter recently and price shopped a bit. Called here and spoke to Bertha (mngr). Decide to drive over and get a battery. Was helped by Sébastien (I know he don't spell it like this). He was very professional, answered all my questions and never made me feel like he was in a hurry or like he was looking to complete the sale. Contrary to it all, he took his time researching the various brands, warranties and pricing. Then said to me, let's test your battery first. Battery failed and proceeded to get the new one. He then took the battery outside, swapped it out and took the old one. Great customer service is hard to come by so I then called out the manager and told her about how great Sebastian was.. I wanted to share this great experience and hope you all get the same treatment. Thank you Sébastien for doing all the little things right. I appreciate you sir.

Friendly staff and very clean and organized store. Been to lots and this one is definitely top notch.

I went in looking for snow chains. I had no idea what I was looking for, and I asked the clerk to explain how to put them on a couple of times. He gave me a demo & explained how to put them on. It was clear enough that I was able to put them on myself at home. They also told me where I can go online for more info.Also, one of the workers helped me change out my windshield wipers. Everybody was very friendly and warm.