United States Postal Service

Chose the Newbury US Post Office bc of the comments about friendly service. Had 13 boxes to send hither and yon so knew would need that kindness and patience. Shortly after arriving 2 other customers arrived. Jamie and Teresita coordinated effortlessly to take care of everyone with speed and a smile. This will definitely be our go to USPS from now on! Thank you Ladies!

Staff is always very helpful and on-the-ball.

Great friendly service

Great service!

Workers are friendly!

One of the more unprofessional places I have ever seen. After meeting the Post Master, I can see why it is ran so poorly.

I went to the post office because didn’t receive my mail for 5 days. Thinking it was fraud, I spoke to Post Master and my mail Carrier who also happened to be there. I was told that since there were cones at the bottom of my driveway, the mail carrier could not reach the mailbox which is by the roadway. When I asked them why I was not notified of this since I had bills/other mail I needed, they deflected and blamed it on the height of my mailbox. The attitude and response of both was not only pure ignorance, but an extreme show of how unprofessional the Post Office has become

There were cones in the exact same spot for a month earlier in the summer and the mail carrier delivered the mail. The cones were also in place for the past 10-12 days and the mail was delivered until 5 days ago. The mailbox has been in the exact same place for 2.5 years and nothing was ever said about it being too low.

All of this said, it is unfortunate that this is the best the Post Office can hire. Instead of a normal response which would be notifying the customer you had their mail/leave a note in the mail box, you keep the mail and then justify your poor response with an unrelated reason.

Both snickered when I said I was filing a complaint which again demonstrated the lack of professionalism the Post Office employs. Who knows if the Post Office will do anything but I will absolutely be filing a formal complaint for the in appropriate behavior/delay of mail.

My brother's Christmas gift to 145 Greenbrier in Chagrin Falls is being passed back and forth between the 2 postal areas...
Would someone please deliver it?
Tracking # 9400111202555873266162

It was my first time there.. i walk in the door and the black lady says fyi there is no parking in the back with a attitude witch there is no signs that say u cant park there... So i said fyi this is my first time here and she gave me a look.. she was working on 11/29/18 and i was there at 4.15. She closed the place she was very rude..