T-Mobile Authorized Retailer

My wife and i came to get new screen protectors put on, we met a sweet, and helpful young lady named Krista. Krista was very friendly and professional, she did a great job of helping us order our protectors and installing them on our phones. We are very happy to come see Miss Krista again for all our T Mobile needs.

Jared went out of his way to make sure that we were taken care of even coming to our house to troubleshoot our problems when he didn’t have to thank you jared

I've never been blown away by any stores customer service, but WOW. The people in this store have been more helpful in setting me up with my phones, than a waiter serving me my food! Its a shame customers can't tip them. I'll for sure be referring them to all my friends and family! Who wouldn't want those $50 for reffering somebody, anyways?!

Service here was impeccable! Incredibly professional and willing to go the mile for their customers. I’d give more stars if I could and will drive to Kilgore T-Mobile store every time now because of a great experience.

The guys were very helpful and so great and patient with a rude and disrespectful customer that was in the store at the time very knowledgeable with the service they were providing would recommend the Kilgore store and staff to anyone

Jared did all he could to locate the phone I wanted even tho it wasn't in stock he is having it shipped to me . In the mean time he fixed my old phone so I could still have a phone in the meantime. He also hooked me up with a galaxy watch ! So far good experience

Outstanding service!!! Zack, Dustin and Axel really went above and beyond to bring my difficult situation a positive one! They assisted with setting up my entire phone startup. The store was cleaned and very accommodating! I really appreciated their customer service today.

Soooo, hubby & I went in to just LOOK at the phones, and after about 2.5--3 hrs later, we both had new phones! I actually had a blast getting to know Kathleen & Keyanna, they were awesome! Both of them had great personalities and really helpful! I would highly recommend using T-Mobile as your cellphone provider!!

tl;dr great service, most economical pricing.
I first went in tuesday and worked with coleen. We went over the pricing of several plans and settled on a plan for 90$ a month for 3 lines which was cheaper than other comparable services. She also suggested that we get the "One Plus" phone because it was on sale from 700 to 350 and she could get us a 200$ discount on top if we transferred a phone number. Today I returned after deciding and talked with meredith. Both meredith and coleen were sociable and helpful, and answered my questions as I asked them or just talked about life while things were being processed. Overall great experience, would shop again.

Our family of 5 all got new phones tonight from this store. Even though there were some computer issues that were out of their control, we had the best phone buying experience we have ever had! They were kind, respectful, and very helpful. Plus, we got the best deal we have ever had! T Mobile gained 5 more loyal customers tonight!

My phone was not charging. The emoloyee who helped me was Lyndon and he hooked up with new charging accessories and what to do if the problem returns.
He was patient with my concerns and addressed them in a timely and professional manner

I just bought my first phone from T-Mobile in Kilgore, TX. The service was Awesome,they were very professional yet very personable. Lyndon sold me my phone and he is soooo good in customer service. He is definitely an asset to T-Mobile.

This experience was 5-Star!! Zach & Dustin performed some of the best customer service we have ever received. We left AT&T after 25 years. We will recommend them to everyone we come in contact with!!!

Highly recommend the workers at this T-MOBILE! They made everything so easy. The customer service was awesome

Extraordinarily helpful and friendly people work at this TMobile location. I went to transfer from another carrier and they made the process painless.

There is a big difference between a store that has to deal with the public and one that fully owns and cares about the public facing aspect of the business; this store is firmly in the latter camp. TMobile should reward this store with a better (easier to find, more prominent) location.

And if you are in East Texas and think TMobile doesn't work, they will loan you a sim card to check out your signal at home and work. In my case, TMobile beat both Verison and At&t by a mile in both signal strength (for calls) and data speed. I also noticed that I was able use Sprint towers and had 5G service in places At&t did not. Finally, the service is cheaper than Verizon and At&t.

That's a big win for a short visit.

Update: I visited this store again today (my third visit over several months) to add a line and ask some questions and, once again, the service was amazing. This is not just the friendliest Tmobile store in the area, not just the friendliest cellular store in the area, it is the friendliest store of any kind in the area.

What I really really like as a customer is that since this is a smaller store they work together. If a Tmobile employee is working to help you, another will look in and contribute if needed. When something tricky comes up, there is no wait because the expert on that topic or that part of the Tmobile system is right there.

Also, after several months of Tmobile after swearing by Verizon and At&t in East Texas, I still maintain that Tmobile has the best coverage, especially if you have a phone a phone that has Band 71, and the fastest data speeds.

Band 71 is active and is a big deal for rural areas. You get service in areas that even Verizon doesn't reach.

Best of all, it really is true that Tmobile includes all taxes and fees in their prices. If it looks like there is very little difference between the prices of Tmobile and other carriers, just just aware that the other carriers' published prices are before taxes and fees. Not a huge thing, but Tmobile just seems more honest with their pricing and it is cheaper across the spectrum of plans.

We get free Netflix with our account thanks to a promotion when we signed up. Since we would be paying for it otherwise, and when combined with the honest prices, we save enough money that our regular wired internet is free. And, when Netflix raised its price, Tmobile just covered the increase.

It is worth it to find this store for service on your existing Tmobile account and even more worthwhile to switch from Verizon or At&t.

I am a real person and get nothing for writing reviews. When I'm this enthusiastic about a store you can rest assured I have had several very positive experiences there.

I’ve been with T-Mobile going on 3 years and I can’t complain. If I ever have a problem, they do everything they can to resolve it.

I came into the store and talked to dustin, my friends just activated with you guys and had amazing service and nothing but praise for them! Dustin answered all my questions and was very informative! Super kind !

Zach and Dustin were amazing! The experience was fun and enjoyable. We were treated very well by them. I will be coming back!

I was in and out loved my service, I switched from cricket because of Stanley, he was so helpful and sold me in minutes! 10/10

My family went to The Catch tonight and it was amazing. From the chicken strips to the fresh seafood. All fresh! Free beer and margaritas for paying customers too!