Metro by T-Mobile

On 9-13-21, Andrew (a new associate) was super friendly and helpful with switching my phone number over to a different phone! I went to this location in Berea, OH based on the interaction I had with him initially over the phone and his willingness to help. On the contrary, though I would definitely NOT recommend the location at 466 Abbe Rd N, Elyria, OH. The lady who answered the phone was very rude! Because according to her, she was "busy assisting customers," she would not even answer ONE simple question (even though I told her I was willing to hold or call back). She then abruptly cut me off, and insisted that I come into the store instead!! For one, I wasn't going to drive all the way out to the store just to find out that she couldn't help me. Secondly, I definitely didn't want to deal with her in person after she was so rude to me over the phone! Dealing with a broken phone was already frustrating enough, so I'm so glad Andrew was not like that at all! He was patient and kind. It was worth the drive out to Berea! Thank you very much!! I will definitely be coming back in the future! 😊

Just got my upgrade motor 5 Plus. Patty was awesome. She even gave me a water to drink while I waited for my stuff to transfer from my old phone. The store has a warm home feeling to it. This is my main store. Thanks again Patty your every polite and helpful.

Switch to metro by t mobile saw store ad on Facebook. Got a free phone. Like it said i would on facebook Awesome customer service lady Patricia. Got my number and all my stuff on my new free phone lg 20 I will travel to see her every time I need a rep. Or help. Best metro store in area. Nice customer service clean store free phones.

The young lady here. Was very knowledgeable and fast and told me about all the offers. And a free phone. I loved the warm feeling and care for customers when you are at the store. I will recommend berea on front Street metro 100%.

Store manager cody provides excellent service in a time of need for metro pcs biggest fan of only 3 months. Definitely a store location I would recommend to others along with there other employees .

The young lady Pat help me learn my phone got a great deal. On a new phone. I live in Rocky River and I will travel to Berea metro PCs if I have problem or pay bill wonderful girl there.

Just walked out with the new lg phone. For free. And the beautiful lady hooked me up with a free case and glass protection. I recommend the berea store on front st.

I switch my number from Verizon to metro by t mobile. Pat at Berea store on front st in berea. Help me I got a free phone. Walk in with 100 and left out with a free phone with a month of service and a case with glass and lunch money from my 100.00 she was super fast and helpful and knowledge of a genius. I will make front st metro my #1 store.

Patricia is awesome helped many customers in short amount of time and we all left happy. This will be my store to come in to. Very polite.

MetroPCS is now owned by team mobile. They are friendly and very knowledgeable about phones and technology how it works and everything involved.

just ported my number from verizon. patty help me get my account number and pin. also set my new phone up. very honest lady here. i will contiue to come to this store.

Great Customer service. Patty got me set up with my phone. And a screen repair. She helped me with all questions I had.

This lady was amazing and fast. And i got a free phone how cool is that. The other store tried charging me 75 for a phone. This store helped me alot.

Patty was great took care of all our questions. And helped us get the best deal for less money. I recommend the Berea metro to everyone

Patricia set my new phone up spent less than I expected. Store and staff was nice. Highly recommend Berea store

Went here sales rep was good and fast. And i paid out tge door less than the guy at Middleburg hts store quoted me. Come see berea metro. For all my needs

Went yesterday 8-21-18 Patty was working and helped us as she helped 2 other people, we were in no hurry i was adding a line...great service highly recommend this location and Patty!!!!

Anthony is very professional and knows how to do his job very helpful and caring about people

Patricia is a great asset to the store very knowledgeable and has great customer service skills.

Excellent. Excellent amazing, Anthony is awesome. Thank you so much.