T-Mobile

We had a great experience at this location. Everyone was working hard, very friendly & extremely patient. There will always be a wait because no issue with cell phones is resolved quickly, but they were very attentive & had a waiting list started. Excellent service across the board.

I bought the new Samsung galaxy a54 on 10/17/2023 I LOVE that phone

Great worker that helped us. We got a new phone and home internet

Toni R of the Fern Creek T-Mobile store just did stellar customer service to help with a phone problem concerning billing. She did an excellent job explaining what happened, why it occurred, connecting me with the billing department & explaining the issues & working with that person to get my problem resolved. Throughout Toni was courteous, calm, pleasant, thorough. THE BEST in customer service!

I recently moved to this area of the city and it's convenient to my location. Phillip was awesome! I received his undivided attention. He helped me get my tablet setup and get some lines canceled I wasn't using. He also answered some questions I had about other services and products I'm looking to add in the near future as well as offered some tips & tricks. Very knowledgeable and helpful. Thanks for a great customer experience. I'll be back!

I went in to get a new phone on 10/04/2023 and Jacob and Edwin helped me out with that. They were very professional and super nice. Great customer service! Thank you!

I stopped by today to get a new SIM card as my current one didn't fit in my new phone. Philip was very welcoming and helpful. He provided excellent customer service with a smile and got me set up with a new SIM card quickly. I'd highly recommend taking your phone to this location if you have any issues or questions!

Edwin, Jacob, Adrian, and Alicia. Did an excellent job helping me with what I needed.

Jacob was my Sales Rep, he was very kind and knowledgeable on the product. Would HIGHLY recommend going to this location and working with him, I had a quick and easy process and left the store within 15-20 minutes. Not to mention I got the phone I wanted!

I upgraded my phone at this store yesterday and was extremely please. I’ve had some terrible experiences at several of the stores in Louisville but I’ve never had a bad experience here. I go out of my way to come to this store and do business. The staff is fast, friendly, knowledgeable and most of all helpful. I would highly recommend this location to any Sprint or TMobile customer or potential customer.

The staff is amazing! Ashley was an absolute saint and so helpful! Give that girl a raise!!! And Kaitlyn was awesome too!!! If you have either of them helping you, you’re in amazing hands!! Thank you all for the help today! :)

Had so many problems trying to activate a new device with tech support. First time in this location, and HANDS down the BEST one I have been in. Dave (& Phil) were so helpful. Dave spent a lot of headache and time with us. He was friendly and personable. I will never go to another location. A pleasant experience that I was originally dreading because of the poor service at other Sprint locations. Highly recommend.

Cell phone products and services. Great location in Fern Creek. Plenty of parking. Nice area too. Easy access to the area and easy to get there. Can be seen from the main road. Excellent choices in plans. Prices are reasonable. Family welcome to shop around for a while. Great place to relax and enjoy the day.

Excellent service and helps out and explains and they truely know there devices

Always ready to serve and with professional support and timely manner 😊

Went in for an upgrade, was greeted immediately by a nice young man. Helped me pick a phone in a couple of minutes, got it all set up and I was out the door in minutes! Thanks y’all!

It was an awesome experience The tecknication was so helpful and took so much time and patience making sure he had everything right.

I got there early and the store was still closed, so I cleaned my glove compartment!! The very nice man opened the door and took excellent care of me. His name is Dave

great customer service!! Kaitlyn was absolutely amazing and was so patient. would highly reccomend this location.

Ive been going to this store for the past couple of years and the staff is always very friendly and helpful