CVS

Maybe I’m the exception to the rule, but my wife and I live right down Shiloh Road from here, and I can’t recall ever spending over MAYBE 10 minutes in the drive thru line. Now, IF I happen upon the drive thru and I can clearly see there are half a dozen cars ahead of me, I DO have enough sense to park my car and walk inside for faster service. I DO also have enough sense to move my prescriptions to a different pharmacy if one didn’t meet my expectations. There are dozens of pharmacies in South Tyler. And I can honestly tell you that CVS is generally better than Walgreens. I’m certain that a pharmacy from hell is better than the Walgreens at Troup and The Loop. I wouldn’t go back there is they offered me free prescriptions for life. And oddly they have 3.4 stars on Google Reviews which is a passing grade. I dare anybody to use them and tell me they’re better than the worst CVS on the planet.

Had some issues with pricing on a prescription, the staff were very patience and helpful even tho they were short staff and busy. They help me save almost hundred dollars. Thankful for the staff here!

The front store people are very pleasant and helpful. Great crew here

I love mrs Janice she is amazing and keeps that store VERY CLEAN!

Friendly staff. Very helpful.

Great employees

I have experienced pretty good customer service here, it's a busy location but they seem to work efficiently and are friendly. Never had any problems with my meds.

Always pleasant and helpful

I’ve been filling RX here for yrs now. I switched from Walgreens because of such a long wait time there. I’m usually pleased when visiting but I deducted stars because of the rude checkout lady in pharmacy today. Not sure that she realizes how short she is with every customer but I’m a nurse I can take it if necessary. What I do not appreciate is when your short with our elderly population. If any customer has questions or ask for additional help old or young we should be treated kindly and respectfully. I know good help is hard to come by but CVS please monitor how your customers are treated.

This place is still 10x better than Walgreens. Pharmacists should call you back when they say they will (and sometimes they don’t) scripts are usually filled quickly and without issue. They don’t run out of supplies, etc. Overall you get the impression that they want to take care of you just might be understaffed is all. Call times have gotten longer over the past few weeks to a month. If you’re in a hurry, I’d recommend going up there versus calling. By far the best pharmacy still in tyler

Don't use drive thru. Wait is 30 minutes to an hour. Walk in to pickup prescriptions that have already been processed and waiting.
They need to run the drive-thru like fast food and have the complicated orders drive forward and park.