T-Mobile Authorized Retailer

I must say that my experience was nothing short of exceptional. From the moment I walked in, I was greeted with a warm welcome and friendly smiles from the staff. The store manager, Michael, and his team went above and beyond to ensure that my visit was not only productive but also enjoyable.

The level of customer service I received was truly outstanding. Michael and his team were extremely knowledgeable about the products and services offered by T-Mobile. They took the time to listen to my needs and provided me with tailored recommendations that suited my requirements. Their expertise and willingness to help made the entire experience smooth and efficient.

What truly stood out to me was the genuine hospitality displayed by the staff. Despite the store being busy, they made me feel like a valued customer and gave me their undivided attention. Michael, in particular, was incredibly personable and approachable. He took the time to explain the various plans and devices, ensuring that I fully understood all my options before making a decision. His professionalism and friendly demeanor made me feel confident in my choices.

Moreover, the store itself was well-organized and had a wide range of products on display. The staff members were proactive in offering assistance without being pushy, creating a comfortable shopping environment. Additionally, the store's cleanliness and modern layout added to the overall positive experience.

Overall, my visit to the T-Mobile store in Bolingbrook, IL, was truly delightful. The exceptional service and hospitality provided by Michael and his team made a lasting impression on me. I left the store feeling satisfied with my purchase and grateful for the outstanding customer experience. I would highly recommend this store to anyone in need of mobile services or devices. Thank you, Michael, and the entire team, for setting the bar high for customer service!

We had been Sprint customers for 22 years. We had to switch to T-Mobile and our experience with T-Mobile was not good until we were helped by the Team at the T-Mobile Store at 741 E. Boughton Road, Bolingbrook, IL. The words AMAZING and PHENOMENAL are the words that come to mind when describing the customer service my wife and I received from this T-Mobile location.After having an unproductive and discouraging encounter at the West Boughton T-Mobile (the lead store), we came home ready to throw in the towel, when we contacted T-Mobile Customer Service and we were assisted by Katherine, who was given the same run around by the West Boughton location; however, she did not give up on our dilemma and thankfully, connected us with Jack (East Boughton location manager) Immediately, he was able to resolve our problem. He proactively listened to us and invited us to come to his store where he and his team would happily assist us further. When we arrived, Jack immediately knew who we were and assigned us to work with his employee Alex. Alex was able to explain everything to us in layman's terms, get us connected into the proper plan for our family and just genuinely cared about our cellphone needs. Both Jack and Alex spoke with me in Spanish which was quite impressive. I, also, observed, while waiting our turn, that they were treating each customer with the same courtesy and respect. In order to complete our transaction and transfer to T-Mobile from Sprint, we had to return to the store. Again we were greeted with the same genuine concern and gratefulness for our business, and the transaction was completed by another employee Jared. Jared was in the process of learning how to switch over the phones, and we were so impressed how Jack calmly and respectfully taught Jared the new process. One of the most impressive things that I noticed was the mutual respect between the manager and the employee as well as the mutual respect for the customer. A business transaction that is welcoming from the start, to resolving the issues at hand, and closing the business transaction with a mutual respect for the customer will always be successful and make the consumer a repeat customer and build customer loyalty for years to come; plus, word of mouth can make a world of difference for a store as well as the Company. We will continue to frequent this location for our T-Mobile needs as well as encourage others to go to this store.

We went to the T-Mobile next to 5-Guys and Diana was Wonderful!! She helped my son get the right phone for him and a couple of days later, she helped us out again with my husband's phone. When it's time for me, I'll be looking for her to help me! She's VERY personable! Love this gal!!

This place is extremely friendly, I got everything solved pretty fast and got my accounts setup without any additional wait, and I'd rate this branch of T-Mobile the best of the best in my area. I would definitely recommend this branch to everyone including my friends. Marissa was extremely helpful and supportive every step of the way. T-Mobile should be glad to have such a wonderful representative on their side. Many thanks for the great customer service!

Jared has amazing customer service, he is very detailed when coming down on financials and well explained all of our questions in a detailed yet efficient manner.! Glad that he was able to help us out with our recent transaction!

Diana helped me and my boyfriend transfer everything successfully and was more than willing to stay after hours to make sure everything was working on our new phone plan. She is patient & broke down our payment plan details flawlessly! Great team! Thank you Diana!

We went to T-mobile today not knowing what the promotions were. The staff was busy and we knew we would take a long time. Noe immediately greeted us and took care of us. He was very patient, knowledgeable, and kind. He answered all our questions and we loved the service he gave us. Its hard to find people like him. I will definitely return to the Bolingbrook location!

Jared and Leslie were amazing. I upgraded two of our business lines and added internet service as well. We had a few hiccups in the process, but they worked diligently to get this right. I recommend this location.

Diana was very helpful and nice. She called T-Mobile customer service multiple times to get my problem solved, even when I wasn't the T-Mobile customer.
Thank you very much Diana!

I had great service at the store today! Shane was very helpful with getting me switched over from Sprint. He was very informational and knowledgeable on the services and equipment. This store is the closest to my house, and I will be returning for anything needed in the future.

Good morning. I was so happy to see that the T-Mobile store at 745 Jane's avenue in Bolingbrook was open. I walked in and met Jack, the associate that serviced all the questions I had. I needed to know how to clear some data and also I had questions about my visual voicemail. No problem at all, Jack took care of all issues and concerns.
Thank you Jack, you are outstanding.

Jack also let me see a real nice new cell phones. I will talk my husband, and I will give my business to Jack.
T-Mobil is the best and so is Jack. Thanks again.
Irma

This young dude Diego has the customer service game on lock. Not only does he know how to engage the customer.... he’s fast and knows his stuff!! Usually I dread going in to stores to get phones.... but we were in and out in 13 minutes flat. It probably took so long because I was running my mouth lol. But you’ve got a special guy here!!! I will come back again and again..... the main reason is because of Diego. I didn’t catch the other associates name but he was equally as warm and helpful. These guys rock.... I can’t sing their praises enough. Thank you Diego!!!!

Diana and Jared are a powerful duo they were very helpful and took their time with each client something I've never seen in any other store they went above and beyond helping us this duo honestly deserves a big promotion for their hard work and dedication

Wonderful experience! Tony, Shane, Collin did a great job helping us with our needs. Shane was very knowledgeable about everything. Walked out with two new phones

I had a really great visit at this location. Colin is so friendly and full of energy. He made my uprage quick and easy for me and even helped me get set up with a new tablet.

I went to this store and was very happy with their services. Noe and Jack helped me with my account and also helped me with all my questions I have had. They are very knowledgeable and very professional. I am more than happy going to this location.

I had the best experience I have had at T-Mobile and I have been a customer for 8 years. Noe was extremely helpful, knowledgeable, and provided us with information of all our options! Noe was great!!! If you need help in the bolingbrook area, go to this one and not the one on Weber!

Davonte was also a pleasure to be around!!

Lesly did a great job helping me apply my screen protectors for my new Google pixel 6 pro! Appreciate the help and friendly customer service.

Daniel and Shane are the Best!!! They have been able to help me with great customer service, answer all my questions and take care of me everytime I come in to buy new products. I just moved back to this area and I have found a new T-Mobile home to go to. Thanks guys!

My Husband needed a new phone. Colin, Shane,and Daniel were great helping us pick a phone for him and I picked up a tablet. Thank you Guys for your help. T- Mobile in Bolingbrook. Store#1720. Great customer service.