T-Mobile

Daughter and I decided to upgrade our phones so we visited the T Mobile in Lansing IL and I'm so glad we did.
The customer service was top notch! Our mobile expert, AL T. was super knowledgeable and had the patience of a saint for an old woman like me! 😂

AL T. Was very thorough. He explained the whole transfer process and all of my info transferred successfully! I'm so happy with my Samsung S24 Ultra!

Branden is possibly the most refreshing example of professionalism, knowledge and especially patient with seniors, we need more customer care and support of his caliber and respect. I am very grateful to have had him there for me and other seniors. Give him a raise for work well done. A great rep. For T-mobile.

The manager Christina is amazing! I love her attentiveness to her team and the customer. Definitely going back to this store

This location is THE BEST!
Al is super helpful. He was attentive and knowledgeable about all the phones. He recommended some good things for my new iPhone. His manager Christina was pretty cool too. She was very bubbly and friendly. She jumped in to greet me and asked if everything went well. Definitely go to this location. T-Mobile has some gems here!

I had such a frustrating morning and Brendan at this location really helped me out! I did an insurance claim on my phone. Received in the mail yesterday. Got to work the next morning and was having issues with the SIM card. I called Sprint/TMobile and was on hold for close to an hour. I tried online chat and was also on hold for close to an hour. I NEEDED my phone to work. I walked into the store in Lansing and Brendan had it working within 10 minutes. Thank you!

Darius was such a great help very warm and funny

Juan the representative here was awesome, made me laugh and enjoyed my time while I shop, exchange and had great information on devices. I needed a great laugh with everything I have going on and I’m relieved. Thanks Juan for great customer service sir, God bless you.

These two Amazing & Awesome Gentlemen Ron & Brian displayed OUTSTANDING CUSTOMER SERVICE👏🏽👏🏽👏🏽
Thank You BOTH for being Patient and Understanding of my situation.
If you want the Best Customer Service….Please visit the T-Mobile store on 176Th Torrence. You won’t regret it!

Great customer service, very friendly and my mother was in and out. Kendria P service was excellent and she was very patient.

The sales associate Courtnee was EXTREMELY helpful and the entire staff was friendly and patient. We work late so we got here close to closing time but the was no huffing and puffing about it. They stayed after close and made sure we were taken care of and all of questions, comments, and concerns were tended to. I appreciate the staff and will only be coming to this location from now on!

Had some complications with the Sprint to T-Mobile switch over but Mike was a stellar help. I was in and out within minutes. Great customer Service and even better personalities. Thanks again guys!

Very nice Staff I believe Amelia and Kendrea took care of me. I met the manager larry. Very clean store. Had what I needed to get in and get out.

T mobile is the best phone store. I've been with them 11 years! When going into the store I was greater.

This store is so beautiful in the inside. My son and I visited for the first time today. Christopher was so nice and full of information. He really took his time in explaining the plans and my son was very happy with his new Iphone. Christopher is the man too see!! the nicest sales representative. Five stars for TMobile!!

Best experience I've ever had buying new service and a phone Juan S. was cool it was like talking to a old friend. Best phone and cell service hands down! Have full bars all the time...came from sprint, worst service ever, never going back!

This store is often busy, but attentive to the needs of their customers. I wish all stores would mimic their model

My T-Mobile person Deidre in Lansing is excellent and always glad that I can come by and see her when I have a problem with T-mobile devices. Thanks again.
. Beverly

Tricia was wonderful in providing me with valuable information regarding tablets.
Thank you very much Tricia. You deserve more than 5 stars!

Very busy store. They always seem to do the best they can under the circumstances

Although I was unable to complete my transaction, the T-Mobile CSA was professional and courteous.