The UPS Store

Grace is such a wonderful lady. She is super sweet and kind. She treats everyone with love and it goes a long way. She deserves to be the manager of that store!

Once I walked in, they greeted me. They also said that they were having system issues and made me aware of the delays. But once the other agent was available, they got me in and out with ease.

My special thanks to UPS store employees and particularly to Sean who carefully and with respectful manner addressed all my inquiries and concerns. I received my package without any issues, no damage no delay, or any of the concerns that sometimes we have.
Sean and his staff handled and shipped my package with care and professional approach and charged a very reasonable fee. It is amazing! Without reservation I share my sincere opinion that Sean takes pride in his job as well as the rest of the employees in this UPS store. Thanks so much Sean for the excellent service that you provided for me and for my family. I received my package this morning.
All my Best,
Dr. Suzanne Smith

I needed to have some very important art work sent to Colorado that my late Mother had purchased years ago. The wonderful gentleman working took the care to get me everything I needed done to have it sent without being damaged. Just received it!!!
This was the superior service I needed. Thank you fellas. This was done on 11/29/22 by the black man working there. Just hope his boss sees this. He deserves a raise. Thats customer service and care you dont find often. Thank you!!!

I am surprised at several of the negative reviews. I have done a lot of business at this UPS store, from shipping, to drop offs, as well as having extensive and lengthy legal documents notarized. I have never had a problem with any of the personnel at this store. This is my go-to UPS store. I appreciate the convenience and the excellent customer service I have gotten.

I was honestly surprised to have been provided exceptional service in Vallejo! Brandon, a young gentleman surpassed my expectations and helped me every step of the way to get a life scan. I had never done it before, he was helpful, explaining patiently to me the process and very efficient. The line wasn’t that long. He even offered me lotion to make sure that my fingerprints went smoothly and that I wouldn’t have to go back and redo them. 5 stars! Good job Vallejo!

This is a great UPS store! I have been doing business here for over 16years and the staff has always been awesome and helpful! Of course during covid they were even busier and were still able to provide great customer service.I recommend this UPS store to everyone!!! You want good service.. go here!!

I just called to track down a package that I shipped to a customer's box at this location, and the woman who answered was polite and extremely helpful in tracing its history for me.

Staff always helpful, efficient, and friendly.

Your staff is always helpful and they always let me drop off outgoing mail with a smile. I do all my businesses at your store.

This store rocks - everyone is consistently helpful and kind!

These guys are professional and super fast. Great service! Thanks!

Thank you for helping me sort out a complicated situation created by our customer. Very helpful

Fast service

I go to this place cuz it’s the closest UPS store to my place. There are three women and man working in this place. The guy is so respectful and always helpful and very quick but man the women. The older one would NEVER have an eye contact with customers. Always head down and like they don’t like to look at the people’s face, but yet not as bad as the young new employee!!!! The girl has a bitter face and super ignorant. I walked to the store today, I saw an elderly gentleman with a hospital tag on his wrist and a long tube attached to him standing by the counter with his walker. When I was walking to the counter I heard him saying three times that “ where is the stamp?” And finally the young IGNORANT girl as soon as she saw my surprised face decided to open her mouth and of course not bothering to look at the poor man face with a very low voice “ she’s back there, will help you”!!!!!its not like she has good and bad days. She’s always too bitter and like someone is making her to do a customer service job. I called once to ask a question about my package I felt she would beat the phone on my head. To UPS corporate: why would you hire ignorant disrespectful people? Why not to hire more like that guy, respectful and happy????? Are you not paying enough to these people that are being so ignorant to customers???? It’s not like that they have to put up with difficult customers like retail stores that they’re so ignorant and bitter. People just stop by for few minutes to send a package and leave, don’t they deserve a BETTER attitude??????????? Such a shame!

I’ve never had a problem with this place when it is open, but this week they changed their hours so I missed getting there by a half hour. Then when I went back another day, I found that they’re closed because of a Covid exposure, through the weekend.

Hey good job opening up on time the one time I come here.