T-Mobile

Thank you Ethan for taking such great care of our family and billing issues! Ethan’s customer service is superior to any other cell phone store or provider I’ve ever had. He kept in great communication and handled all our issues that we had. Awesome!! No other location even cared or bothered to help us.

This t-mobile has their stuff together!
I was immediately greeted and helped! She helped me with my device and let me know how to use it correctly!

Great service & assistance. Took 30 minutes to purchase a new phone. Down load from old phone & ask questions. I moved to Ohio & waited to up-grade my phone when I was back in town because of the friendliness & service. The staff is very, very knowledgeable .

Great customer service with employees that seem to care about the customer. We called around to multiple stores. No one answered during hours. Called this store. Not only answered but had the product that we needed. Short wait time when we arrived. Employees were all helping customers and not standing around talking to other employees or on phone (unlike other T-Mobile stores).

Jay gave me the best service possible. The whole crew was kind and awesome. Thank you guys.

Sarah J has been the most amazing and kind and compassionate. I love her.

They took care of my issues with my phone. Thank you.

Ms. Lacey was probably the nicest customer rep I have ever encountered. She was very nice not too loud and to the point. She was just a joy and she hooked me up with my lifeline. I needed a cord bad and she was able to get me what I needed with ease and the store was very clean as well.

I had a great experience. The staff was very friendly and knowledgeable. I was a new customer that set up 2 new lines, and it took about an hour from start to finish. I would definitely recommend this location to anyone looking to join T-mobile.

This is the best T-Mobile store in the area. Far superior customer service. If you have any issues, go to this location. You might have to wait but it's because they know what they are doing. Shout out to Rico and Pedro for excellent service.

I had an excellent attendant at this store, I wish I remembered her name but I was too busy chasing my nephew around the store to catch it. She was patient, kind, and did everthing I wanted to help me buy a phone and then extra. She even took care of another customer while my phone was loading things. She was polite and knew what she was doing, and if there was an issue there was someone there who knew even more and could take care of it. I live a decent drive away and would absolutely drive back to this store if I have any issues in the future.

Let me start by saying twice in the last few months I have been given I-phones from friends both of which were locked on AT&T's network. Anyone who has ever been through this process knows it is frustrating at the least. However one bright spot shined through in both of these situations and that was the manager of my T-Mobile location Sam Canestra. This guy has incredible determination, patience and customer service skills way above most standards. In my opinion Sam should be running a district and developing the skills of more then just one store's staff! Seriously I can not thank him enough for the level of help he provided me he even gave me his personal number and took my calls outside of his shifts. As a life long retail manager and customer service guy myself I felt the need to write this review. I hope that someone at T-Mobile takes notice and gives Sam opportunity to advance. It would be nice to see other T-Mobile employees provide this level of white glove top notch service. Not only did Sam go above and beyond the call of duty, his positive attitude towards T-Mobile as a company speaks volumes for his commitment to the brand. One thing is for sure after (2) AT&T I-phone unlocking experiences I will never be an AT&T customer! Keep up the great work :)

Went to this store for home internet. I worked with Derick the Assistant Manager, he was great and very knowledgeable. Any questions I had, he answered thoroughly. I highly recommend dealing with him when visiting.

Thank you Tuesdays. Freebies. Discounts. People there very friendly and accommodating with requests.

The workees are very knowledgeable and are happy to help. They are always energize and positive. They help me save $20 a month on my bill.

I visited another T Mobile store before this one. They could not help me. This T Mobile helped me in a matter of minutes to what I thought was a phone that I totally screwed up. 5⭐

Very friendly and helpful staff. My wife is very pleased with my recent purchase of a OnePlus 6T - Her birthday present.

Great store, best T-Mobile customer service in York.

Always an excellent experience when I go into the store. I always get the help I need and proms are always taken care of. Thank you very much

they are very well trained professionals with good people skills. i always go back to them when in need