Pep Boys

This was one of my best experiences ever! Seldom have the need to use Pep Boys but boy oh boy was I glad I did Matt was very informative very patience he helps more than I could have imagined the mechanic I believe his name was Dylan did a fabulous job on a car the tires look great they feel great I would definitely recommend this at least this specific Pep Boys for all you doubters out there as one of the top friendliest most knowledgeable staff I've ever experienced thanks guys for all you did thanks for helping me through all my misunderstandings and helping me get the job done right fast for the right price. You guys are great!

Matt cared for me & my car!! It was truly refreshing, as a woman, to walk into a tire/service facility & not feel like I was being taken advantage of!! I needed my tires evaluated prior to a road trip, Matt evaluated my tires & gave me his honest opinion. HONEST OPINION!! Thanks so much - I will return & will recommend PepBoys.

Booked online for a inspection ND wait when I got there I was told it would not be done till 4 I was like I booked on line took first appointment and choose the wait option therefore I had not made arrangements to be picked up. They moved around their schedule and got me done quickly as possible..Great bunch of young men. Even know their day was not starting well at no fault of their own they did smile ..

My wife and 4 yo daughter were driving from New York to Ohio, but got a flat tire on highway during some coldest day. We were still 3 hours away from home. No other tire place within hour driving distance was open and had our tire size available on Sunday. We luckily were able to drive there in a hour with a donut which was scary in this terrible weather. They were willing to stay open later and check our tire for us, and ended up repairing our tire for free. We couldn’t be more thankful for such kind act. Thank you so much and we were able to make it home that same day.

Pep Boys in Cranberry was fast and efficient. I liked that they sent me a breakdown of what needed done during my State Inspection so I could see before they even called me. The made recommendations but were honest about what needed done now and what could be done at a later time, not trying to pressure me into doing anything unnecessary. I very much enjoyed my experience there and will be doing back.

Dallas always provides great service. I sent my son in, new driver, first car and he was treated great. Professional and I would highly recommend.

I really love going to this pep boys! They are honest and do a great job. I never feel like I am being swindled into something my car doesn’t actually need. I keep coming back and don’t regret it! They can be super busy so definitely make an appointment but they are great at updating you if things change!

They always do a great job. The manager runs a tight ship. I’ve been taking my car there for approximately 10 years and they always take good care of me! Thank you again!

Task: Oil Change
Reason for 5 stars: Recognized an issue, and owned up to the mistake

I took my wife's car in for an oil change. We picked it up a few hours later after running errands. I went 2 blocks and the oil light came on. I pulled over in a nearby parking lot and checked the oil. It had plenty of oil. I drove two more blocks to pick up dinner and the light went off. When leaving the restaurant with the take-out the light came back on so I went back to Pep Boys. I caught the technician as he was leaving and explained the situation. I suspected a pressure issue due to something not being sealed. I checked the oil cap o-ring and it was fine. He said they may have undersized the oil filter. and went back in side to get his tools.

Sure enough, they had the wrong sized filter. The filter they normally use wasnt in stock and when cross checking the numbers to a different brand it got transposed.

It took him 5 mins to resolve and I appreciate that he was willing to resolve it so quickly, owned up to his mistake, and didnt make excuses.

That said, I did find out from another employee that he was the only tech there as the other techs didnt show up. They were slammed all day and he showed up and didnt make excuses. Props to him!

I've had similar experiences at Jiffy Lube and they never owned up to the mistake and cost me more than the price of the oil change to fix the issue. Mistakes happen, we can all sympathize and appreciate the honesty.

The associates at Pep Boys have established a growing relationship with me after continued visits. We have established a friendly relationship that I see with timely appointments and additional information of current coupons. My last visit, a tech found a significant problem with my front end that may have prevented me from driving the car. The part was ordered and on hand quickly. The work was done in the time suggested and the price was more than reasonable. I will continue to bring my car to Pep Boys in Cranberry Twp

Had a flat tire, with a nail it it, went to Pep Boys and the fixed it with no hassle and the best deal. Awesome.

Honestly best experience and such a quick turn around on my vehicle. And the manager Dallas is so nice and respectful and goes above and beyond for your needs

I've been taking my vehicles to the Cranberry Twp. Pep Boys for over 10 years. They may not be the lowest price but it's difficult to find a car repair place that you trust. They've earned my trust over the years by proving that they're not just out to recommend the priciest repairs. They've done a good job of letting me know what is necessary and what is recommended or will be necessary in the near future. They respect my decision to wait on certain recommendations. Front desk guy, Dallas, is always helpful.

Dropped it off around closing time. Picked up shortly after they opened the next morning following a winter tire swap. Good to go!

Pep Boys Cranberry provides efficient and honest service. I had tires and front brakes replaced this past weekend and they got it all done in the same day. They thoroughly explained the issues. I thought more was wrong with the car, including the rotors and shocks but they assured me they were fine. It was commendable that they did not just do them anyway and charge me, and they were honest about it. I will definitely return for future service on all my vehicles.

Had a great experience as they repaired a leak in my tire very timely

Pep Boys in Cranberry is always honest with me and provides the services required within the agreed upon time frame. And I think it's the crew at this location thatmakes the difference - I've worked some of these guys for 5+ years and they have never steered me wrong.

The manager Dallas and the service advisors are extremely helpful, knowledgeable and willing to help out in a pinch! I completely trust my vehicles with them and will continue to do so.

The team at the Pep Boys Cranberry always does a great job with my car. They are reliable and honest.
thanks

I like going to Pep Boys as I can usually get an appointment quickly and I have no concerns about quality of work. They did a tire repair and it didn't hold up in their test. Since they had to redo it, it took a lot longer. Because of that they gave me a significant price reduction