Verizon

it is never a quick easy process to get a new phone. but tim made sure we knew what we were getting, he made sure we got the best deals, and helped make the experience so much better than it could have been

No wait! Immediately acknowledged & helped! Tim W. was very helpful and super efficient assisting with transferring information from my old phone to my new phone! Bravo Tim!

We were adding a phone to a prepaid account. Steven guided us through the process and especially when a representative for Straight Talk Lied to US and claimed we had to buy more minutes from them in order to switch our phone. I’m glad Steven was there so we didn’t do that.
Overall I was very happy with this store and the associate who helped us!

The young lady that helped us was awesome!! She (last name was Thompson) was so patient and knowledgeable and got us all set up. We were so happy with her customer service. It was the best experience I have ever had in a cell phone store.

Steven at this store is the best Verizon rep ever! Competent, professional, courteous, informative and yet speedy

Steven was very efficient and helpful. His knowledge of products and services was exceptional.

The sales agent was very helpful! With her help I got exactly what I wanted!

We called ahead to make an appointment. We were home when we received a call from our salesperson and we said it would take us 15 minutes to get across town. It took us a little longer to get across town so we called her to let her know where we were and she told us to come . We arrived and stood outside the door for only a minute and she came out to get us. We were getting 2 phone upgrades. I had done research on the phones we were interested in.(Oh yes, when she took us in it was already past closing time on a Sunday night!) She was super nice, took her time to answer all of our questions and also took the time to explain different kinds of phone cases. I was very impressed. We were leaving and it was 5:45. We have been with Verizon for quite some time and she is my favorite salesperson by far!!!

It took awhile due to various reason, but I was able to walk out the door with a new phone. Haley was very nice! I had a very good in-store experience! (However, I accidentally bought/was sold a wireless charger that my phone does not support.) Another thing to look at is any deals online before going in in advance, because I just found a $50 discount online (for in-store) that am not sure was applied toward my purchase.

I had a great experience at the Victra store on Blairs Ferry Road in Cedar Rapids
The gentleman who assisted me was exceptionally knowledgeable, professional, affable & had a great attitude. He was able to resolve my issues promptly & efficiently

I just had great Customer Service with Rebecca at the Blairs Ferry Rd store Cedar Rapids, IA. She is a keeper!! Don't lose her we need more people like her in this world. Also, the other employees there were super friendly and 😊

I was so relieved to find this location open on a Sunday! After unsuccessfully attempting to get my device upgrade and transfers questions answered online I called this location and immediately was given helpful answers. Upon arrival at the store location I could see the professional and courteous way the staff was handling the social distancing protocol in response to the corona virus threat. After getting checked in the team helped get the device transfer completed. They helped sell us some accessories and saved us some money by checking a variety of account options. The team was putting in hours above and beyond what was expected. I would definitely recommend this team and location.

Alek was extremely helpful and friendly. In my time in the store, she honestly felt like an awesome friend, which is amazing when I’m home 99.99% of the time right now. She was knowledgeable and patient as I weighed my options, and she made sure I had every discount and promotion offered at the time. I would definitely go to that store in the future, for all my Verizon needs!

Arely was extremely helpful, even though I didn’t have an appointment, she quickly finished up with the customer she was taking care of and assisted me with my upgrade. She explained everything and answered all of my questions. While there are other Verizon locations near by, I’ve gone to this one for the last 3 upgrades and have always had amazing service. Thank you!

I came in at 10 minutes to close. I was very apologetic as I know how that feels. The gentleman closing the store was still very helpful as I had broken my phone roughly 20 minutes prior to my visit.

Great service, answered all questions without overly pushing offers or plans on me.

Rocky was super helpful, didn’t mind that our number transfer took over the 45 minutes we had before closing time. She was super nice & helpful!

I will as thrilled at the detail oriented, flexible attitude of the staff at Victra. Due to needing a system update, they had to keep my phone for a bit. I was able to run errands and come right back to pick it up. I even witnessed them manage a difficult customer with grace and professionalism. Go here for all your phone needs and enjoy!

I was in a pinch and needed a phone bad so i could work effectively the next day (i sell cars)
After being turned down at a closing store i made it to this location at 7 the time they close.
The woman behind the desk could have turned me away but instead let me get a new phone and went over everything with me instead of rushing me away. They worked late and really saved me at work today. All in all i had a GREAT EXPERIENCE!!!

There’s an employee named Russell there.. he helped me through every little detail about my plan and issues I had. He gave extra attention to replacing my screen protector and making sure my phone was still in good condition. He’s super friendly and dedicated to helping everyone who walks in the doors. Really the employees I’ve come across were super nice overall, so I recommend this location