Advance Auto Parts

Advance Auto Parts is my go-to place for most all of my automotive replacement parts. Each store in the Salem, Oregon area are familiar enough with me coming in to get parts and to strategically utilize all the rewards and perks that accumulate with each purchase. All staff members of Advance Auto Parts that I have been working with are very knowledgeable and have a great understanding of what it means to provide customer centered solutions!

Awesome Experience! The staff helped me pick out and set up an odd trailer hitch setup I had. They went above and beyond setting it up for me will come back for more of my needs!

One of the last places in Salem that still offers automotive paint and painting supply’s! That alone deserves a standing ovation!! Alll of the staff members I’ve dealt with are knowledgeable and helpful. The custom paint color we came up with for my wheels turned out amazing, and exactly how I imagined it, great work by the young man who mixed it up with only my very limited instruction, I do believe his name is Brendan.

Always get all my auto parts from these guys. Very competitive pricing and quality parts.

Stopped in needing a battery replacement for my truck. Friendly staff. Quick help/service.

Best customer service I've ever received
I walked in looking for some extra long lug nuts for my new wheels, these guys went outside and size checked everything and sold me the most useful lil lugnut kit ever, the lugs are anti theft, and they are narrow so my socket can fit in there without hurting the rims, if you need help with your car come here and don't be afraid to ask a question! These guys will get you right. Saved me some time waiting on shipping and made sure I got the right product.

They are an UPS drop off point for packages being shipped by UPS. It's more convenient by closeness.

I do as much work on my cars as I can. In fact, I am an advanced hobbyist. I currently have two project cars as well as two daily drivers, plus I maintain my daughters cars. I have always had great customer service at this Advance Auto Parts location. In fact, on 3 out of 4 of my last visits the manager helped me find some specific parts and accessories AND get them VERY quickly for me. For example, one of my Mercedes has aftermarket wheels and the valve stem is located way inside of the wheel and is NOT easily reachable. I own several different types of tire pressure gauges, but none of them will reach the valve on these wheels. The manager pulled out a parts book and showed me many different options of tire pressure gauges and he suggested one in particular. He had that gauge sent to his store and I got it very quickly. This store has an old-school feel to it. Remember the auto parts stores in the past who had guys at the counter who actually knew what they were doing and obviously had EXPERIENCE and KNOWLEDGE working on cars? This location has that kind of vibe. (Sorry Auto Zone, but your stores feel like Wal-Mart and most of your staff do not have a clue regarding parts, how they work, and how to diagnose and install parts). These guys at Advance on Commercial Street know what they're doing! We used to own a very rare model Subaru. One day it threw the main accessory belt on my way home from work. Luckily I was only a few blocks from this store. I got the car there and showed them the problem. They had the belt I needed and it was IN STOCK! We need to support auto parts stores like this. We NEED staff members who have knowledge and experience with automotive parts and installation. We NEED staff who will go out of their way to help diagnose, research, and go through the effort of helping us get the right part and get it in a timely manner. Sure, you can shop other stores around here, but you won't always get the help that you need. (Oh yeah, for the customers who complain about Door Dash and other delivery companies who deliver your parts: get real. Door Dash and similar companies are the current standard for delivery for more than just food from restaurants. If you don't get your part, and it was clearly delivered to the wrong place, all you need is to contact Door Dash yourself. You WILL get a refund. If you don't do what you are supposed to do and CONTACT the delivery service, then well, you need to learn how delivery services work and DON"T blame parts stores and restaurants because there was a delivery problem. Good Lord people. It's pretty simple to get your money back from Door Dash). Finally, to sum up: Advance Auto Parts on Commercial is THE PLACE to go for your auto parts needs. If you have a problem there, I am certain that the manager will help you resolve your issues. However, I have NEVER had a problem and this is my "go to" auto parts store.

Josh went above and beyond. My display on my car said I needed to add coolant. I opened cap on my coolant reservoir and the cap separated and the middle was stuck in the reservoir. I stopped at Advance and Josh managed to pull out the inside of cap. He didn't have to even do this. Kudos to my newest, favorite auto parts store. Jeffery is Joshes brother and he was so funny! Thank you Advance!

Very knowledgeable and helpful. Well stocked with quality parts. Fair prices. I stopped going anywhere else in Salem years ago. I used to frequent the Napa on Portland Rd years back, but the consistent superior customer service attitude at this location and ability to be truly informative without being annoying about it have earned my loyalty.

I was dropping off some UPS packages (I didn't know had that service) I noticed wind shield wipers which I needed desperately. There were many types and brands. I asked what would he recommend. They were in the middle section. Not upselling or going cheap. After I paid I asked if they install them. He said already done. I said that's impressive. They work like the spendy ones. Thanks!

Very knowledgeable staff, unlike so many other automotive stores. They have always gone out of their way to assist me in finding the correct part at the best price. I appreciate their attitude and their attention to detail.

More than outstanding service! Chase went the extra mile to help us. Absolutely uncommon care by today's standards. We will go there for all our auto part needs . Thank you for making an otherwise bad day a great one !

The two staff working today, Sunday 03/15, went above and beyond. I went in to purchase a new truck battery, and they first offered to charge my current battery to see if I could continue using it rather than purchasing a new one. They explained everything to me in detail, were friendly, and overall great. My husband is deployed and taking care of his truck has been difficult - these guys made today a lot easier. Thank you!

Great customer service.

No worries about overcrowding or long lines we haven't forgot this place been here forever it seems just a different name we used to know it as Carquest no it's Advanced Auto Parts these guys always have time for me and even go out of their way to try to find me what I need great prices great parts great people

Just realized this place is a mile and a half from my house. A smaller store but the parts guys there are awesome.

Ryan and Josh could not have been more helpful. Cop pulled us over for blown brake light. On a Sunday, it took us a while to get the brake light out of our Toyota Highlander. Ryan would not give up. Josh joined in. I was blown away by their helpful can-do attitude. I wish every where had this level of customer service.

John provided excellent service and advice. What a pleasant experience. And all the parts required were available. Perfect fit. Job completed. Thank you John and the Advanced Auto Team!

Good Service. I found my mechanic through them and for that I am 4 ever grateful.