New Balance

I visited with my elderly parents and definitely appreciate that they have their own dedicated parking lot. The gentleman who helped us was great - attentive and patient throughout our visit. He did a foot scan so we were able to confirm our foot sizes, width, and pronation. I love New Balance in general since they have wide shoes. They had a couple 4E width shoes in store, which was nice since my dad has diabetic neuropathy and needs wider shoes. Also lately, my mom has been on the hunt for good insoles. She thought their insoles were really great (in the top 2) and got a pair.

My 1st time buying a pair of new balance. The workers were so helpful, the selection was so fire I was in disbelief. After finding the right shoe for me (2002r) I was informed for a 40% discount for Veterans...boy oh boy, shoes went from 149.99 to 89.99 I had to double back and get 2 pair. I was instantly mad at the Air Max 1s i had on that day. Refined Future pack, or Protection Pack. Either way, New Balance has got a new customer.

First off, I want to thank Filip for the fantastic enthusiasm & understanding of all the products. This location has ample parking with a spotless interior. Unfortunately the shoes I was looking for are not carried here, but all of the questions I had were accurately answered.

Bought a pair of new balance and they are great. Wanted to leave a review because of my experience in the store with another customer. An elderly woman who I’ll nicely say was a bit difficult was also looking to purchase shoes. Jonathan was the most polite and patient person with her. Helping her look at them online, try them on, make her purchase and much more. He even helped walk her to her car. He could have chosen to match her attitude and instead he chose to be kind. I’m not sure how he did it but I’m grateful for people like him.

I try to walk 15k steps per day. NB is the only brand where I won’t get blisters.

Plenty of parking. Clean spacious store. Was greeted upon entrance. They have a machine that takes a scan of your feet and tells you exactly what kind of shoe or support you will need. Jonathan was super interested in find me the best shoe and sharing knowledge at the same time. The shoe he picked was like walking on pillows... perfect for my feet. It's worth it to come in and try them on believe me! Thanks to the staff there everyone was very helpful and not pushy at all

Best shopping experience ever! I have always wanted to buy new balance shoes and as soon as I got into the store, i was blown away!
Bret was such a professional and amazing gentleman! He helped me figure out the models I liked and made sure to explain the different use of each shoes as I wanted something for casual! Shoes are made with really good materials and price are reasonable! Thank you Bret for making this such a pleasant experience!

I enjoy the shoes with the best support and I've been able to find and they last a very long if you take care of them . Sorry no photographs but you'll find something that you're looking for. The only thing they're not caring are golf shoes. And they have white sizes as well for those of my fellow 3 E. Or if not you can order them. They will have them for you within a few days. Sorry, no photos

This particular store is great and every employee is helpful and knowledgeable. This store is definitely our go to for most of our athletic shoes. It's even great that they offer nurses a 20% discount. They also do everything they can to keep us safe and they have COVID-19 precautions on place. Thank you all for your great service! Much appreciated!

Excellent customer service by Dante. Helped scan my girlfriend’s feet for custom soles for her work shoes. He also explained a lot about the new shirt drops.

Chad was very helpful in fitting me with the correct model and fit

Been shopping here for years. The only place our family gets their tennies.

Brett provided incredible customer service today and went the extra mile for me as I was searching for comfortable shoes. I left the New Balance store so impressed, with a smile on my face! Promote Brett to manager!

Jeffrey helped me today and it was a great experience! Probably the best shoe-buying experiencing I've ever had, super helpful, he let me take pictures of the data that their foot machine thing gives you of your personal foot specifications, too. Highly recommend!

We went to their Pasadena store's Labor Day sale and was not disappointed. My 2-year old son was fitted for a pair of running shoes (they looked so cute on him, running around the store) and the manager helped us purchase them in record time. The staff's courteous "no-pressure" style was inviting and left us with the rest of a gorgeous Southern California day to run and play in some sporty kicks, later at the pool.

I made a call to the New Balance store and asked them initial questions. They said that they have a short supply what I was looking for. When our party went to there, they ushered in the store. We purchased a pair of toddler's shoes. I used own a shoe store as well so I know shoes. New Balance is a really good brand; the pair I have purchased was well made. My kid loves his new shoes. I've got a good remark from the kid's mother as well.

Jonathan was very knowledgeable and patience with helping me and my husband with finding the right sole.

the lady was very helpful in finding the right shoes for me... time will tell but shoes felt very comfortable... thank you again!

This is a really great place to find the right custom shoes for your feet. They have a super nice measuring machine that can tell you where you put the most pressure when you step. They also have a large variety of shoes to choose from! I ended up finding the perfect shoes for me. They also have many shoes for people who have wider feet.

5 stars to Chad! So far in my experience with the the store associates in New Balance Pasadena, I trusted Chad than anyone else there because he is good in listening to the customer and he is good in finding the right product to certain customer. The store itself offers good services but it just depends on how their staff commit to that duty.