The UPS Store

ROBBIE was so helpful. Besides being helpful he was super knowledgeable. Helped me with Amazom returns and UPS mailings. Wish all customer service people were as helpful as he.

Best UPS store in town by a MILE. Unlike others, employees are knowledgeable, helpful, and friendly. Glad to have found it!

I returned a package for a refund 2 months ago that a vendor said they had not received. I hadn't kept my tracking number, but the staff at the store was able to look it up in a minute or two. It showed that the vendor had received the package. This was a $90 item, so big thanks and good work.

*UPDATE Interestingly, today I walked in and a clerk I haven’t seen before, named Ryan, asked me if I had any packages to pick up and then proceeded to pull them out for me. Then the second shock, he got a dolly and loaded it with the packages and rolled it out to my car and put the packages into my car for me.... What a departure, and extremely happy surprise, from the last six months! Thank you so much!!! And PLEASE DON’T LET RYAN LEAVE THIS STORE!!! 🙏
Previous review 2 stars...
I have been a loyal customer with a personal mailbox at this store for over two years. Unfortunately over the last six months the employees have had a turnover and I am greatly and sorely missing the gals that used to be in there. The current staff has an apathetic attitude and really don’t seem to be concerned with who you are or how long you’ve been a client. Long lines and poor service. I am sorry I need to continue to use them or I would be running somewhere else! If you’re looking for any personal service, I recommend going somewhere else. If you don’t care how you’re treated then this is the place for you.

Samantha and Tammy helped my husband and I today with our passport renewals. They were exceptionally helpful and professional including helping us put the documents together to mail making sure we had all the instructions right. I have gone to this store and Samantha has helped me on several occasions with notaries, etc., and has never been anything but friendly, helpful and efficient.

Although the store was a bit dirty, the woman behind the counter was friendly, professional and knowledgeable. I would go here again and highly recommend this store, especially compared to the one on Forest Ave. where there is customer "no-service."

I shipped a tv and it was a great speedy experience! The cashier rannjith was extremely friendly and very helpful ! 10/10 waayyy better than USPS

This place has been a God send!! I was having packages stolen from my house and now I have them delivered to UPS Store. I love it because I order almost everything I want and need online. Great customer service!!!!!

Friendly and helpful staff...quick service. Expensive though. $2.99 to fax the first page and $1.99 per page after that.

This is my favorite UPS Store! Employees are ALWAYS pleasant and ALWAYS helpful
Excellent customer service

The people here are friendly, knowledgeable and quick at what they do. I've never had to wait more than about five minutes, and that was only at Christmas time.

Great crew! They are personable, fast & friendly!

The staff were very helpful and friendly

They are really nice there. I have to go back, they are so thoughtfully prepared!

Super helpful and motivated people.

Always have great service, people are friendly.

Best UPS store in chico! 10/10

Very helpful, pleasant staff!