Lowe's Home Improvement

Lowe's show great customer service I had help from the very first time that I asked all the way to the end I could have asked for better customer service anywhere. I had recently ordered products from Home Depot but their customer service was non-existent and they're delivery was delayed with constant problems those is a great place to shop

We had many technical problems placing an order and Melinda was unfailingly kind, knowledgeable and efficient and worked very hard to solve all the problems so our order could be placed. We want to thank her and manager Patrick for getting us what we needed.

They did a wonderful job of helping me with the redesign of my kitchen I have nothing but praise for the kitchen design team job well done old kichen white new on hickey

Huge selection of shower doors. Nice lighting options too. Very Lowe’s that I’ve seen that has horse parking! 🐎🐎

Jamie in Millwork went out of his way tonight to help me in a different Department. Super helpful guy with a lot of knowledge!

Good selection of items and items almost always in stock. Two employees were very helpful in assisting me in locating the precise items that I needed in this visit.

Lowe's some time has really good price especially when it come to home appliances, products for lawn care and garden.

The staff is always knowledgeable and eager to help. Always has what I need. I went in for some plumbing parts the associate asked about my project and suggested a better solution. He assembled the pieces I needed right in front of me and made the job 100x easier. Compared to Home depot where I have to take 10mins to track down a employee just to have them say that they have no idea where anything is either. Lowes is definitely the place to go

The lady in delivery, Holly, was over the top friendly & cooperative. Very nice customer service. She kept me well informed of status of delivery.
And Josh, the delivery man, & his male associate, were extremely friendly, knowledgable, & fast...
Both were very sweet towards my 3yo grandson, who was only too eager to help them.
All 3 of these folks are an asset to the company, & deserve a special kudos for their dedication to customer satisfaction & service.

They have hidden clearance deals for first time home buyers like myself, which is amazing! Most of the staff are pleasant, while others seem "bothered" when you need help with something.

Great customer service, can't blame them for the increase in prices.

Bought a house in this little town and I wasn't expecting the Lowes to be comparable to the brand new store in the city I am from. Wow. Was I wrong. They have everything you could imagine. But what earned this store the 5 stars is their cashiers. Knowledgeable. Friendly. Go out of their way to greet and help you. Kind of glad Ogdensburg doesn't have a Depot.

I missed the survey deadline to share my feedback with my purchase back on March 6, 2021 but I wanted to still share. We were in desperate need of a washer. After lowes protection plan gave us full value of our 1 year old washer (that they couldn't get parts for), we waited over 2 months to get a replacement. Lowes in Watertown were out of stock with the one we wanted. But Ogdensberg carried it. The salesman in Watertown contacted the Salesmen here and told them we were on the way. When we showed up an hour later, he had it all ready. We had it paid for and loaded in the back of the truck within 15 mins. No waiting around here! It was worth the drive for the customer service we had at both places. Forgot his name but the receipt says Salesman: 2343767 ... Thank you 😊

Grabbed the Serta Othopedic pet bed they had for Black Friday special. Very thick, super cushioning, velvety soft with some faux fur on top and the cover is removable to wash. It's not just a dog bed as I got it for my 2 Bengal/Siamese cats.. they are going to love this.

I needed one specific fitting and Eric in plumbing knew exactly where to find it. He helped save me allot of time and aggravation. Thanks

Your typical Lowe's store with one exception. They offer parking near the entrance for VETERANS. This should be adopted at all Lowe's stores in USA and Canada.

Good selection of items

Ernie is always the go-to guy for help! He is a wealth of knowledge and more than happy to help.

Man, what a selection. And what awesome service by the staff. They are well trained and knowledgeable. We bought all of our appliances for our new house there, and the salesman knew the answer to every question we had.

Matt in floor is so helpful and a joy to work with. Alex in paint did great job helping with paint selection. She knows her products and is honest about what works and what doesnt. Her advise was invaluable. My thanks to both of them