Metro by T-Mobile

Very nice lady who helped me give me the right help online to get a phone number switched to a brand new account. Help me figure out what to do quickly, easy, and simple. It was a solo member working here, and I can tell you she obviously she knows what she's doing. Spoke with firm answers, and I felt like I was getting the right information. Thanks for helping me get started with a new plan! I'm sure I will be back sometime and I won't hesitate to come back when I do.

Such a pleasant experience at this store! I needed assistance with my father's account and Lorena made it totally painless. She was polite, knowledgeable, and took care of the matter quickly. I'm going to seek her out for any service needs in the future. Thanks again, Lorena!

Today February 1st.
I met Lorena at the store and explained what my phone was doing and was in need of a new one and she immediately took care of me helped me get what i needed what a customer service got today.
Very good at her job and she was so nice.
Thank u Lorena for taking care of me

Joseph who helped me out is a great guy and the staff always welcomes people in. Every time I have gone they are always busy, not just with customers in-person, but on the phone too, setting up phones. Just be patient you'll be helped and quickly too!

I have Metro Stores closer to my home, but I only visit the Pasadena Los Robles location. Why you ask? Because Lorena works there. She is unbelievably knowledgeable and helpful. I have been in there several times with questions and concerns. She knows me, and really cares about all of her customers. Metro never loose this one she is irreplaceable ssevetimtimes

Incredible customer service!Lorena helped me purchase a new phone. When I walked into the store she was helping someone else but immediately greeted me and let me know she'd be with me shortly. She listened patiently while I described what I was looking for and then provided a very low pressure sales experience, while still ensuring I knew all the relevant promotions. We had a lovely conversation, she made me very comfortable and I will definitely return in the future. I can't recommend this store highly enough!

I've been with Metro a decade and a half starting with the service in South Florida and have went through over a dozen phones as well as stores due to my traveling employment.
This particular store was the best I've been to due to Store Manager Lorena Ordaz.
Above and beyond customer Service and Cool personable demeanor. Metro is fortunate to have her.

It's a small place, there was people waiting outside to be helped. But I have to say this is the first store where we've actually gotten good customer service. There was only one girl and she answered all our questions and was very knowledgeable of the inventory. We've asked before in other stores which phone would you recommend and we've never gotten an actual answer. She actually did and not just once but 3 times. I would definitely recommend to go to this store just be patient.

This store is absolutely the best. I bought my Samsung A21 here and I unfortunately got locked out of the phone. The employee Mayra helped me out with how to securely get back in my phone and showed me other security features I can use I was not aware of. Very kind and professional and a great asset to your team. Thank-you for saving me a great headache.

I used to use Visible, Verizon's low cost service, but switched to Metro because of the better deals on phones and tablets. The staff at this outlet did everything I needed quickly and efficiently.

Anthony Cedillo is a ROCK STAR. I came in to get a phone for my mom and he was SO patient, knowledgeable, and friendly. He even helped me contact my previous provider to get my account # to switch to Metro. Service with a smile, very professional young man. He needs to be considered for management, in my opinion. Leadership potential for sure.

very honest. stay with metro. t-mobile is bull. metro always had prices we can afford. no credit needed. good cellphone. good service from their people. metro people stay with metro. t-mobile is bull c. employees at metro care about us basic people. 6 years with metro. not one problem.. happy customer.
just asked my metro guy to switch to t-mobile. he said no!!!!

Joseph was super helpful and courteous!

Very nice and helpful staff!

It is with much pleasure to say that this Metro PCS store is my absolute favorite! I've never had an unpleasant experience! Everytime I come to this store, I feel very welcome. Every CSR has been kind, friendly and always smiles... That, on top of the excellent service and support! This small Metro PCS is the best! Thank you everyone!

*I recently stopped by a corporate store. The team members seemed miserable and they were all quite rude! I will wait to be near my local Metropcs for all my cellphone needs, from now on. Thank you

My son's and I all have metro. Good service and good prices. The place is small but fast service.

I found myself in Pasadena and needed to pay my bill, Marlon the customer service representatives was very nice and assisted me through the process

Had a great experience here. I was assisted and given such excellent customer service. Definitely recommend!!

A good service great experience compared with they partners T mobile

For the past 4 1/2 years I've been making my payment here. Customer service is great.