Choice Pet - Old Saybrook

It was a shock coming in to Choice Pet again after a year of choosing not to shop there! It was like day and night! I’m so thankful and happy to see the new management at this location. I stopped shopping here because it had become so dirty and always had stock issues. The employees were rude and didn’t ever seem to be happy! Not exactly a place I want to spend my money! But now it is so clean and always smells so good. Stock has become so much better and if they don’t have something I need, they order it for me within the same week! The baths are spotless whenever I come in to wash my dogs. The manager there now is amazing and always so helpful. Always smiling and asking if we need help with anything! So glad I made the choice to come back! Keep up the good work because it’s appreciated!

I have been to this Choice Pet location in Old Saybrook many times now, and I have always had a good experience. I love that they carry Open Farm dog food, as this has been a great food for our two pups, and I previously had to purchase it online since there wasn’t a place convenient/close enough to get it (and that would have it consistently in stock). But Choice Pet has a good variety of food, treats, dog toys, and whatever else we might need. Every staff member I have encountered had been so friendly and helpful. The prices are fair (often even cheaper than I used to pay online), and the rewards program helps as well. The pups love going to visit too!

I dealt with Ceasar and he was amazing. I needed 2 flea collars that I saw on the Walmart but they didn't have in the 2 pack. He went out of his way to call the Walmart which of course didn't help us. I drove to Walmart and of course they weren't in stock so I drove back to his store to buy 2 off him because of his customer service.

We just got a puppy and really enjoyed our experience here! The man that helped us (sorry I can’t remember his name but he looked a little like Bo Burnham?) was super nice and very knowledgeable. He knew a lot about the nutritional value of different dog foods and was genuine about which products were worth buying and which weren’t. Our go-to pet store going forward!

Very friendly and helpful staff. They are knowledgeable about their products. The store is well stocked. I'm fairly particular about where I shop and I don't leave many reviews, however, when I looked up the address for someone just now, and saw a couple of poor reviews, I felt I needed to comment about my experiences.

Friendly staff with a good supply of brands.

I bathe my golden here all the time! Best price and awesome space for it & great products

I take my dog there on a regular basis and the location is always clean and the services are fairly priced.

Fantastic store, has a variety of things for pet care, staff was very helpful and nice.

The self-bathe stations are awesome, as is the selection of treats.

Great place to give your dog a bath and pick up pet supplies

Very helpful and friendly staff, a great selection of products, definitely going back.

Very friendly and helpful helpful staff

Had just what I was looking for, very friendly staff