T-Mobile

We went into T-Mobile in Mcalester Ok. What fantastic service they gave. Kimberly was the one taking care of us. What a very great representative for T-Mobile. We were so disgusted walking in, a very bad experience with Metro. Kimberly took over and worked miracles for us. What we told her what we were looking for, she produced it to us. Kimberly went up and beyond making sure we were happy. We walked out being T-Mobile customers, never again, even after 20 years with Metro, will we ever go back to Metro. Thank you T-Mobile, a special thank you to Kimberly.

Every time i go in the store it’s always chill vibes and good service W employees

My wife and I went to T-mobile after a bad experience with Metro Pcs in Muskogee OK. Kimberly was our Sales Rep and she was very knowledgeable about the products that T-mobile had to offer. Any questions we had she had the answers. We walked out of T-mobile with a new phone carrier. After 20 yrs with Metro we switch to T-mobile. Kimberly was great. Thank you Kimberly and thank you T-mobile.

The staff is very knowledgeable and helpful making sure you have all the information on what T-mobile has to offer. We feel confident in making the switch after over 20 years with their competitor... Thank you Lindsey!

From the moment we walked in we were treated like long time customers, this shout out and special thanks goes to Will for his tremendous patience insite and knowledge in a difficult situation, thanks Will

I had an excellent experience! My kids and I, love our new phones and Jay was super friendly and kind!

Man I loved coming in and getting setup all the workers are great, knowledgeable in there work and just all around an amazing can’t recommend it enough!

Nice friendly very informative and helpful. I highly recommend them and ask for Max.

Great customer service! Friendly faces. Coming in speaks for itself.

Great customer service and knowledgeable individuals.

Added a new line to get an iPhone 13 and the promo code they used, according to corporate, only lasted 8 days which makes no sense but after an hour on the phone they tell me it’s this stores issaue and fault. I even called and verified the payments would stop after a couple months a few weeks after my purchase and they never did now I’m 250$ out the hole and still getting charged for the phone I would’ve got the upgraded one for a few dollars more if I knew that. Basically they’re incompetent and don’t believe them when they say the payments will come off.

Set up a watch online with sales rep. Went to store to get the watch. Spent over 3 hrs in store only to find out they couldn't do what the sales rep said. Gave me my money back then I received a bill for a service I never even received. The young lady in the store was friendly and apologetic but the customer service online and on phone and the store policies are horrible. I would never do business with this company.

Only reason I am giving one star is because you can't leave negative stars, Went in there today over my husbands phone having issues, 2 time in the store after spending an hour on the phone with tech service I was told by the little blonde girl that her hands were tied on helping me, that she could get her manager, I told her to get her manager and she told me she didn't appreciate my attitude, well needles to say, my attitude got worse, stood in there for 35 minutes and never got to speak to or got help from the manager, needles to say I walked out and called corporate, finally got some help with my problem ,it got solved by the customer service tech, if you have any problems with your service best bet is to drive to Ada or call customer service, I won't be going back to that store anytime soon and suggest no one else either

Made fake promises that they would pay my final bill at uscellular and now will not. I spoke face to face with multiple employees the day I switched and questioned how the payment is made for the previous internet coverage provider and they laid out how to do it. I now come in and am told they will not honor their promises. Service is great but the lack of morals and integrity in their business model makes it not worth it.

This store has absolutely no idea what they are doing. I know three other people that got the deal keep and switch but each of us have completely different totals and deals. And as far as them paying your old phone off you have to stay on them about it. It’s been three months and I’ve “qualified” two weeks after survive started. Then check has supposedly supposed to be here two weeks ago. I’ve called maybe 5-6 times about it. And the “Service” has become the worst I’ve ever used. It’s good but has to reset it seems between towers. Or sometimes you have full bars but it lags badly. I would’ve stayed with us cellular had I have known. Even though they were a little more expensive it was overall better

Make sure you know the prices online before going inside. They won't tell you about any deals unless you ask about them, or till your already stuck in a 2 year contract.

Employees won't even attempt to help you. Just argue and say it can't be done (even though customer support specified you had to go to store) they just say they can't help you over and over again. Walmart is an authorized T-Mobile dealer and was able to quickly do exactly what our towns actual T-Mobile store said couldn't be done. 😂 What a joke!