The Fitness Outlet

My wife and I had a great experience. Fitness Outlet had by far the best selection of exercise bikes in the area; we were able to try multiple styles and models out to figure out what would be best for us, with the help of their staff.

I would definitely recommend them for equipment needs and will be back should we need more equipment in the future.

I've had fantastic experiences in working with the Fitness Outlet. As a teacher I've purchased a variety exercise equipment as part of the fitness program with my students. I have found the staff to be extremely knowledgeable about their equipment, and willing to discuss my needs and how to best serve by students. Not only have they always been friendly and professional, but they are extremely timely which is very important to us as educators. I will always seek the service and equipment of the Fitness Outlet and highly recommend them if you are in need of exercise equipment.

Very nice employee was helpful with trying out different ellipticals. They had more machines of all types in stock than anywhere else I've gone in the Sacramento placer area.

Possibly the best service I’ve ever experienced. I work with Chris from start to finish. I ordered an exercise bike in the process went very smooth and he was extremely helpful. The bike arrived in the time frame that was promised and Chris personally delivered the bike from Sacramento to San Francisco the very next day. Unfortunately, when I was assembling the bike I realized that there was something defective and I could not complete the assembly. I called Chris and he got back in his car and drove two hours back to San Francisco and fixed the problem. I can’t say enough good things about Chris and the Fitness Outlet.

My Spirit XBR55 Recumbent Bike within the warranty period needed to be replaced due to a problem with the flywheel and magnetic resistance controller. After an independent repairman determined it to be defective, the manufacturer dispatched a brand new bike directly to me. I contacted Fitness Outlet of Sacramento where I purchased the old bike and without any hesitancy or finger pointing, they came to my residence, assembled the bike and removed the defective equipment. Their response happened within "1 day" of my notifying them the new bike had arrived. In my mind, that is exemplary customer service.

I am vey impressed with the customer service this company provided. I ordered a Keiser spin bike from Rich. He was very knowledgeable and helpful (and funny!) and was able to schedule delivery the very next day.
The bike was delivered right on time by Dave. He assembled it and was very patient with my indecisiveness on where to put it! He even helped me move some furniture around(that's over-and-above service!) . Top-notched service from these guys. I would highly recommend them for all your fitness needs.

I found The Fitness Outlet after some careful research on treadmills online and decided that this was where I wanted to purchase. It was already 5 months into the Covid 19 pandemic lifestyle with no gym access. I meet Chris and ask him about his inventory and you can see that he has been busy due to the pandemic with many other like minded customers because it was limited with equipment. I decide to order the Spirit XT385 treadmill and although we hit a bit of a delay with its delivery, I couldn't be more satisfied with my purchase. Chris struck me as a man of character when I met him and he handled the mishap with grace and who couldn't appreciate a salesman following up with you the customer. Chris was honorable in his decision to cover delivery and installation to provide me with a great customer experience with my purchase. I would and I have recommended other friends and acquaintances to check in with Chris if they are interested in purchasing fitness equipment.

***Added Note***
We are coming up on almost a year with my Spirit XT385 and I thought I should consider having it serviced or inspected due to a unfamiliar noise. I contacted Chris after talking to an equipment specialist. My tread is under warranty presently. Chris sent a request to the manufacturer. Then Chris did something again that represents a man of good character. He offered to come by and take a look at the treadmill to mitigate and possibly resolve the issue. Chris scheduled me immediately. He shows up with his bag of tools and his knowledge and basically resolves the unfamiliar noise. He also took the time to familiarize me with my treadmill and show me how to adjust the belt which was likely the culprit. I can appreciate knowledge and Chris taking time to familiarize the mechanics and offer tips for adjustment.
Service is so important and he nailed it!
The treadmill is a fabulous choice for me to continue to maintain my fitness.
Chris has been genuinely a man of great character, knowledge and exceptional service.
*****

My husband appreciates the the brand new Keiser M5 strider elliptical bought from this store. It is a solid machine that provides a good low impact workout. The equipment arrived in great condition in a box which my neighbour installed. Rich at the store was very helpful with the purchase. Would strongly recommend.

After ordering a treadmill from Proform on August 16, 2020, and never getting it, I canceled my order and placed one through Nordictrack on October 31, 2020. After delays and excuses I gave up, canceled my order and went to The Fitness Outlet. I must say I wish I knew about this place back in August. Chris was a tremendous help to me. I purchased a Bowlfex treadmill on January 9, 2021. It was delivered to my home and assembled on January 13, 2021. Thank you Chris!!!

Loved working with this business! We came in, chose an indoor bike, the next week they got it in stock and called me and delivered. I worked with Cody from start to delivery and it was easy and efficient. We love our bike and were super impressed with the whole experience.

The staff was knowledgeable and helpful. I ended up purchasing a product that was not on display in the store but they were able to inform me of the advantages of the product. While waiting for delivery, my questions were answered courteously and accurately. I would definitely patronize Fitness Outlet in the future if I had fitness equipment needs.

My Wife and I were looking for an ellipitical machine. The staff was very helpful and helped pick out the best machine. They even were able to arrange for a independent delivery person to deliver and set up our machine. I would certainly recommend them if you are looking for exercise equipment

Great place to buy fitness equipment! We were pleased to find it online! They have a nice selection of workout bikes etc. Just down the street from Rudy's Hideaway off of Hwy 50.

I have never met anyone more giving then Chris Ono. His knowledge and experience of rehabilitation is very rare. We have been dealing with a very difficult situation and he has made it easier to deal with. Thank you so much Chris!

I purchased a cable machine at The Fitness Outlet on Folsom blvd, and found them to be very knowledgeable and helpful. They also delivered and set it up on a weekend that I very much appreciated. I also received a very good price.

Awesome experience - on time, courteous and overcame a steep, long driveway and a bunch of stairs. Not easy considering the gear is heavy duty Life Fitness E5 elliptical and T5 treadmill!

I was refereed to this store by Steve at the Roseville store. Michael was very kind and helpful from the moment I walked into the store. he went over some options they have with ellipts machines and sold me pre owned one that i really liked at a great price. thank you both for all your time and patients.
Alex

Excellent selection of Fitness Equipment and all thing needed for a healthy lifestyle. Chris is a great guy with a wealth of experience and knowledge.

Chris Was Spectacular Great Customer Experience. You can tell Chris has extensive knowledge in the Fitness Field.

Friendly, knowledgeable staff. Wide variety of exercise machines to try out. Reasonable prices.