safeco

Jessica helped finding my new auto & renter's insurance very easy & pain-free. She did all the research & leg work for me & followed up often to give me best of the best. Because of her I'm staying with Safeco.

Worked with Safeco for auto insurance for over 6 years. Excellent customer service.

1 star equals zero stars, as it is the lowest possible score.

TOTAL nightmare, took forever to respond & grossly underestimated damage. Had it been much larger of a claim I may have just hired an atty to handle it. Had homeowners & multiple auto policy with them. Looking for new insurance company.

Safeco insurance is hands down the worst company I have ever delt with in my entire life, over 55 years. Roadside assistance is non-existent in cases of your life safety.

I called last year in late may at 12:30 am they call me the next day after 10 am and ask if I still needed service. This is not the first time this has happened multiple times in the past 4+ years especially if rual areas however this has happened in the Tulsa metro area also. I am not saying it's this location, it's the corporate way the company allows the roadside service to operate. I would hope that the corporate office would make sure that theRA would improve their service responsibleness to the people that needs service!

Bill Davis

Don’t use this company. When I first called to file the claim on Sunday, the lady answering the phone was actually very helpful. She looked up my policy and said my son will be covered as she’s handled quite a few cases like this. Then next day, when the adjuster, Patrick Donovan, called me he said he’s going to deny the claim. I asked if this is his personal decision, he said no, he talked with a “group” of people. I then asked for those people’s names, he flip flopped to admit that’s his personal decision. He said he’s going to talk with his manager and call me back. Two days later he called me again saying he is going to deny my claim. I said I’m going to appeal and file a complaint against him. He said he’ll record our conversation and I said fine but let’s first pull out the recording of our first conversation. He said it’s not recorded. Oh, really? I question the integrity of my adjuster. Patrick, I’m NOT threatened by you.

Sure wish 0 stars was an option! They find any reason to not pay claims and leave you with a totaled vehicle and the cost of the rental AFTER making you pay deductibles upfront then don't return your money. Adjuster Anthony is VERY rude and difficult to speak with. Biggest insurance scam company. Do not recommend!

I am now a month into the claim process for hail damage to our roof and I have heard nothing. I have called numerous times and can't even get anyone on the phone. Mid missouri insurance is the company that I pay for my house insurance, but when I filed the claim, it went to Safeco. Absolutely the worst experience. I can only speak for my experience, but I will never go through this company again. AWFUL!!

Stay away if possible. Had car and home owners policies. No claims and never a late payment. First year rates went up 25%. Second year they tried a 50% increase and I switched companies. Which fits every insurance companies business model. Which is quote a low rate hope there are no claims and then start raising the rates until you switch companies. And if there is a claim they raise the rates to recover their loss. It is legalized extortion at best.

1st I got a quote from them and went in person and I received a much higher estimate from the previous one. I asked to see if they could reduce certain coverages to save, but it still did not make any much difference. I ended up signing up with them, but then i was offered a better deal in Progressive. I had to wait almost 2 weeks to receive my money back and they kept $4 for installment fee.

Horrible